Can Yahoo be trusted with Flickr?

flickrFlickr is Yahoo’s saving grace. Amidst the site’s myriad of problems and ill-defined purpose, the photo-sharing platform has been a beacon of hope, with its dedicated users and razor-sharp focus. Which is why Flickr subscribers are concerned about Yahoo’s direction for the site.

Former Flickr employee Nolan Caudill says the site will be cutting a crucial portion of its customer support team. “For reasons I don’t know, Yahoo laid off the highest level of Flickr’s customer support, the people that end up filing bugs against the developers and helping the trickier cases get solved for the members,” he wrote via blog. “Those guys getting shown the door is as bad as it sounds.”

“Having people on your team aware of everything the site does it huge,” he laments. “You literally can’t buy that or replace it or outsource it, though it appears that Yahoo thinks it can.”

Flickr’s committed users and continued strength have defied everything that’s been thrown at the site. The platform recently cut some excess baggage in the form of dead applications that never fueled user interest, and top exec Matthew Rothenberg’s exit following a massive slashing of Yahoo products increased concerns.

While Flickr capitalized on the social-photo platform early, it’s become stagnant compared to the constant innovation from competitors. It was late to the mobile app arena, which hurt its popularity with more casual photographers, and was slow getting integrations with outside sites like Twitter up and running.

There’s also the fact that Flickr accidentally deleted 3,400 of a user’s photos last year. The bug was fixed and photos restored, but the error cost Flickr some face. And that’s why its now-lighter customer support team is renewing users’ fears about the site’s future. Yahoo has claimed that Flickr is a high priority that it will continue investing in, but insiders worry all the innovation and work the team puts in is going to be squandered by its owner.

“The users of Flickr lost their major advocates today,” says Caudill. “At product meetings and developer meetings, it would be these support folks constantly asking, ‘But what about the users?’”

It wouldn’t be the first beloved Web app that Yahoo has driven into the ground. Hopefully Flickr avoids the same fate — and that the site’s traction doesn’t come at users’ expense. 

Emerging Tech

Awesome Tech You Can’t Buy Yet: DIY smartphones and zip-on bike tires

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!

Your PlayStation 4 game library isn't complete without these games

Looking for the best PS4 games out there? Out of the massive crop of titles available, we selected the best you should buy. No matter what your genre of choice may be, there's something here for you.

Adobe Premiere Rush CC is the cloud-based video editing app you've been waiting for

On stage at Adobe MAX 2018, Adobe announced its cloud-centric, social video-editing application, Adobe Premiere Rush CC. We took some time to put it through its paces to see what it offers, how it works, and what's missing.
Emerging Tech

Here are the best (and least likely to explode) hoverboards you can buy

With widespread reports of cheap, knock-off Chinese hoverboards exploding, these self-balancing scooters may be getting a rough reputation. They're not all bad, though. Ride in style with our picks for the best -- and safest -- hoverboards
Emerging Tech

Here’s all the best gear and gadgetry you can snag for $100 or less

A $100 bill can get you further than you might think -- so long as you know where to look. Check out our picks for the best tech under $100, whether you're in the market for headphones or a virtual-reality headset.

Kodak’s ‘Digitizing Box’ service saves precious memories stuck on old media

If you've been meaning to convert your old family photos, videotapes, films, and audio recordings to digital but never seem to get around to it, then a new service from Kodak may prompt you to add it to your "to-do" list again.
Product Review

The design still says retro, but Fujifilm's X-T3 is all about the future

If the X-T2 brought Fujifilm into the modern era, the X-T3 is focused on the future. With a new sensor and processor, completely revamped autofocus, and vastly upgraded video, it's the new APS-C camera to beat.

You can finally throw away your PC; Photoshop is coming to the iPad

A full version of Photoshop is coming to the iPad -- and soon, other tablets, as well. Adobe also launched several new features for Photoshop and Lightroom, including a new Content-Aware Fill tool.

Adobe’s Premiere Rush is a video-editing app designed for social media projects

At Adobe MAX 2018, Adobe unveiled updates across the board for all of its Creative Cloud apps, from the release of Premiere Rush CC, a social-focused video editor, to Project Gemini, a digital drawing and painting tool.

Sony crammed 28x zoom, 4K into a $450 camera that weighs as much as a smartphone

The Sony HX99 is a tiny compact camera that mixes 4K and fast burst speeds with a 28x optical zoom. The travel zoom camera upgrades the processor over the earlier model for better video and super-long-burst captures.

When you're ready to shoot seriously, these are the best DSLRs you can buy

For many photographers the DSLR is the go-to camera. With large selection of lenses, great low-light performance, and battery endurance, these DSLRs deliver terrific image quality for stills and videos.

Remove photo bombs, other unwanted objects with Photoshop’s new Content-Aware Fill

Photoshop's newest A.I-powered tool helps remove objects or fill in gaps for a distraction-free photo in the new Adobe Photoshop CC 2019. Here's how to remove an object in Photoshop using the new Content-Aware Fill.

Adobe MAX 2018: What it is, why it matters, and what to expect

Each year, Adobe uses its Adobe MAX conference to show off its latest apps, technologies, and tools to help simplify and improve the workflow of creatives the world over. Here's what you should expect from this year's conference.

Adobe’s craziest new tools animate photos, convert recordings to music in a click

Adobe shared a glimpse behind the scenes at what's next and the Creative Cloud future is filled with crazy A.I.-powered tools, moving stills, and animation reacting to real-time tweets.