Can Yahoo be trusted with Flickr?

flickrFlickr is Yahoo’s saving grace. Amidst the site’s myriad of problems and ill-defined purpose, the photo-sharing platform has been a beacon of hope, with its dedicated users and razor-sharp focus. Which is why Flickr subscribers are concerned about Yahoo’s direction for the site.

Former Flickr employee Nolan Caudill says the site will be cutting a crucial portion of its customer support team. “For reasons I don’t know, Yahoo laid off the highest level of Flickr’s customer support, the people that end up filing bugs against the developers and helping the trickier cases get solved for the members,” he wrote via blog. “Those guys getting shown the door is as bad as it sounds.”

“Having people on your team aware of everything the site does it huge,” he laments. “You literally can’t buy that or replace it or outsource it, though it appears that Yahoo thinks it can.”

Flickr’s committed users and continued strength have defied everything that’s been thrown at the site. The platform recently cut some excess baggage in the form of dead applications that never fueled user interest, and top exec Matthew Rothenberg’s exit following a massive slashing of Yahoo products increased concerns.

While Flickr capitalized on the social-photo platform early, it’s become stagnant compared to the constant innovation from competitors. It was late to the mobile app arena, which hurt its popularity with more casual photographers, and was slow getting integrations with outside sites like Twitter up and running.

There’s also the fact that Flickr accidentally deleted 3,400 of a user’s photos last year. The bug was fixed and photos restored, but the error cost Flickr some face. And that’s why its now-lighter customer support team is renewing users’ fears about the site’s future. Yahoo has claimed that Flickr is a high priority that it will continue investing in, but insiders worry all the innovation and work the team puts in is going to be squandered by its owner.

“The users of Flickr lost their major advocates today,” says Caudill. “At product meetings and developer meetings, it would be these support folks constantly asking, ‘But what about the users?’”

It wouldn’t be the first beloved Web app that Yahoo has driven into the ground. Hopefully Flickr avoids the same fate — and that the site’s traction doesn’t come at users’ expense. 

Photography

Peak Design’s Travel Tripod is must-have gear for photographers on the go

Peak Design has returned to Kickstarter to launch its latest product, the Travel Tripod. The company's first tripod, it uses a unique design with a triangular center column to minimize the volume it takes up in your bag.
Photography

The best Nikon cameras, from DSLRs to superzooms

After reviewing dozens of Nikon cameras, we've rounded up the top models from the mighty D850 to the 125x-zoom P1000. These are the best Nikons you can buy right now.
Social Media

Be the master of your own Insta-verse with multiple Instagram accounts

Whether you own a small business or have separate Instagram accounts for your five cats, we'll walk you through the process of switching between your multiple accounts on your Apple or Android devices.
Mobile

Treat your selfie with one of these 13 apps made to beautify your pics

Selfies might be a phenomenon second only to karaoke, but they're not the easiest thing in the world to create. Thankfully, these awesome selfie apps for Android and iOS will make beautifying your self-portraits easier than capturing them.
Deals

The best budget-friendly GoPro alternatives that won’t leave you broke

Cold weather is here, and a good action camera is the perfect way to record all your adventures. You don't need to shell out the big bucks for a GoPro: Check out these great GoPro alternatives, including some 4K cameras, that won’t leave…
Photography

What are mirrorless cameras and are they better than DSLR cameras?

What exactly is a mirrorless camera, and what makes them so special? In this article, we break down the specifics of mirrorless cameras, including how they differ from the likes of a DSLR camera, and what kind of pros and cons are.
Photography

Olympus launches Tough TG-6 waterproof compact, and we’re not entirely sure why

With a spec sheet nearly identical to that of its predecessor, we're having a hard time figuring out what's new about the Olympus Tough TG-6. A new flash diffuser and fisheye adapter were also announced.
Photography

What is ISO? A camera's sensitivity to light -- and how to use it -- explained

Curious what ISO is and how it affects your photos? Here's everything you need to know about the fundamental camera setting, including how it impacts exposure and how to properly adjust it for certain scenarios.
Photography

Adobe Premiere Rush now allows Android users to edit video without the laptop

After launching on desktop and iOS, Adobe Premiere Rush, a streamlined video editor, is now available on Android. Premiere Rush is designed for social media projects and non-professional editors.
Photography

The Fujifilm GFX100 is a 102-megapixel, stabilized beast of a mirrorless camera

Double-digit megapixels just not enough? The Fujifilm GFX100 boasts the highest resolution yet for a mirrorless camera. But along with those 102 megapixels, the medium format camera offers in-body stabilization, 4K video, and enhanced…
Social Media

Vertical video haters win the war — Instagram’s IGTV has a horizontal view

Not yet sold on the idea of vertical video? The traditional horizontal aspect ratio is headed to Instagram's IGTV, thanks to today's update. The change allows horizontal images to fill the screen with the device rotated.
Photography

Leica and Lenny Kravitz team up again for special-edition snakeskin rangefinder

How's this for over the top: The Leica M Monochrome Drifter, designed by Lenny Kravitz, uses a vegan python skin wrap and matching strap along with two color-coordinated lenses and a bag. The set will cost nearly $24,000.
Deals

Save hundreds on Nikon and Canon EOS DSLR camera bundles for Memorial Day

Memorial Day is coming and the sales are already starting. If you’re a photographer (or are looking to get into it) and want to grab some new gear, then the ABT Memorial Day sale has some great deals on DSLRs that can save you up to $450.
Photography

These point-and-shoot cameras make your smartphone pics look like cave paintings

If your smartphone camera isn't giving you the results you want, maybe it's time to step up your game. The latest and greatest point-and-shoot cameras offer large sensors, tough bodies, and long lenses -- something no phone can touch.