Skip to main content

Twitter’s new ‘Safety Center’ is a hub for its anti-abuse tools, and more

twitter results disappoint again shares fall pew news source
Anthony Quintano / Creative Commons
Dick Costolo’s not steering Twitter anymore, but when the former CEO said earlier this year that the service “sucked at dealing with abuse,” he set in motion a series of long overdue changes aimed at making it suck a whole lot less when it came to trolls, harassers, and other unsavory types who plague the microblogging site.

The latest resource, announced Monday, is the Safety Center, a hub that essentially pulls together Twitter’s growing list of anti-troll features while at the same time offering tips and advice on how best to handle online abusers.

Related Videos
twitter safety center


The San Francisco-based company says its new Safety Center has been developed with the help of online safety experts “who continuously help us to promote good digital citizenship.”

Besides sections created especially for teens, parents, and educators, the resource, which goes with the tagline, “We’re committed to building a safer Twitter,” also offers links to “simple tools to help you take control of your time on Twitter.” There is also a refreshed set of policies “to better reflect the diverse voices of our users,” and details of its redesigned review process that should mean faster responses to reports of abuse and, if necessary, swifter action against identified abusers.

Costolo’s outburst came in an internal email at the beginning of February. With regular reports of high-profile users quitting the service after being targeted by trolls, the former CEO knew the company had to act.

“We lose core user after core user by not addressing simple trolling issues that they face every day,” Costolo wrote in the email, adding that he was “frankly ashamed of how poorly we’ve dealt with this issue during my tenure as CEO.”

Since then, Twitter developers have evidently been hard at work, rolling out new tools which, for example, make it easier to report extreme Twitter harassment to the cops, and enable users to hide abusive tweets using a so-called “quality filter.” It’s also expanded the team that deals with abuse reports in a bid to improve the service.

Editors' Recommendations

Twitterrific shuts down after being blocked by Twitter
The Twitterrific bird.

The maker of Twitterrific, a third-party Twitter app for macOS and iOS that launched in 2007 and came to the iPhone before Twitter itself, has been left with no choice but to close it down.

In a message posted on its website on Thursday, The Iconfactory, Twitterrific's developer, said: "We are sorry to say that the app’s sudden and undignified demise is due to an unannounced and undocumented policy change by an increasingly capricious Twitter -- a Twitter that we no longer recognize as trustworthy nor want to work with any longer.”

Read more
Twitter finally confirms it’s behind outage of third-party Twitter apps
A stylized composite of the Twitter logo.

Twitter has finally confirmed what everyone pretty much already knew -- that it’s behind the outage of popular third-party Twitter clients such as Tweetbot and Twitterrific.

In a message posted on its Twitter Dev account for developers, the company said: “Twitter is enforcing its long-standing API rules. That may result in some apps not working.” But it declined to offer any details about what API rules the developers of the third-party apps have violated.

Read more
Thanks to Tapbots’ Ivory app, I’m finally ready to ditch Twitter for good
Profile displayed in Ivory app

Ever since Elon Musk took ownership of Twitter, it’s been one chaotic new thing after another. You literally cannot go a day (or a few days or even a week) without some stupid new change to the site — whether it’s about checkmarks for verified or Twitter Blue subscriber accounts, how links to other social networks are banned and then reversed, view counts on Tweets, or something else. I can’t keep up with every little thing that has happened since the beginning of November, and it feels like the spotlight is always on the toxicity of the site in general.

New Twitter alternatives have been popping up recently, but it seems that the most popular one continues to be Mastodon. I originally made a Mastodon account back in 2018 when it first launched, but it never clicked with me back then, and I eventually went back to Twitter. With the Musk mess, I tried going back to Mastodon, but again, it didn’t really click with me — until Tweetbot developer, Tapbots, revealed its next project: Ivory.
The significance of Tapbots and Tweetbot

Read more