Skip to main content

Apple swallows pride, issues refunds to irate Final Cut Pro X buyers

apple final cut pro x

Apple’s new Final Cut Pro X editing software barely hit the Mac App Store before outraged users began their protests. Final Cut Pro professionals have a slew of complaints about the “upgrade,” most of them centering around the accusation that Apple dumbed down its product to make it friendler for a wider audience. And while casual users or beginners might be happy with the simplifications, advanced editors — including those who use the software in their jobs daily — are less than thrilled to say the least.

It isn’t often that an Apple product launch is met with anything but open arms, and backlash isn’t something the company is used to. Which may be way it’s taking an untraditional route and refunded unhappy Final Cut Pro X customers. Apple’s Mac App Store return policy states users should contact developer’s first, and if that doesn’t yield results get in touch with its own customer service. However, there is a clear warning that all sales are final as well.

Related Videos

But there is always an exception to the rule: Customers who contacted Apple via this service form are getting their money back. Apparently, this is a special circumstance, as one such refund noted “this is a one time exception because the iTunes Terms and Conditions state that all sales are final.” Nonetheless, EOSHD got its hands on a few letters sent out to a disgruntled customers, including this one:

“Please accept my apologies for the delay in responding to your email, as we have been recieving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated. I’m sorry to hear that the apps ‘Compressor’ and ‘Final Cut Pro X’ you purchased on the Mac App Store is not functioning as expected. I know how special your purchases are and I regret for the inconvenience caused. I will try my best to resolve this issue. Garrett, at your request, I have refunded the apps and in five to seven business days, a credit of $380.08 should be posted to the Visa card that appears on the receipt for that purchase.”

Looks like Apple will have to swallow a little pride on this one to make quite a few of its previously happy Final Cut Pro users satisfied. Of course, they’d likely be happier with a speedy update to the software.

Editors' Recommendations

Apple Card is finally available. Here’s everything you need to know about it
apple card

If you've been waiting for Apple to get into the credit card business with Apple Card, your wait is finally over. The Apple Card is now available.

A credit card directly from Apple that's housed in the Wallet app, it includes no fees, lower interest rates, and cash rewards, while also being private and secure. The announcement of the Apple Card was made at the company's event in Cupertino, California, where it debuted other services like Apple TV Plus, Apple Arcade, and Apple News Plus.

Read more
Be our guest: Wire now lets customers communicate securely with their clients
wire guest rooms

Wire may be a great way to get secure messaging for a team, but what about clients, partners, and those that work outside of the team and don't want to sign up for a full Wire account just to message every once in a while? Wire has a solution to that issue -- a feature that allows people to use Wire without having to sign up for an account. That feature comes in the form of "guest rooms" in which guests can communicate with Wire users for one-time communication.

The enhancement really helps make Wire a complete package. Not only does it allow for file sharing, audio and video calling, and messaging, but it does so securely with end-to-end encryption, and now allows for both internal and external communications.

Read more
Vimeo’s new Final Cut Pro app cuts the distractions, expands export tools
cyberlink vr stabilizer plug in adobe premiere pro after effects 42905071  video editor with computer and professionnal camer

Vimeo wants to help video editors cut the clutter and speed up their workflow by integrating a tool for less back and forth between software and web browsers. On Tuesday, April 10, Vimeo launched a new app by the same name for MacOS. Vimeo for MacOS is a free app that offers tools for Final Cut Pro users (Adobe Premiere Pro users can access expanded tools from an extension instead).

The desktop app expands on Final Cut Pro’s existing options to export to Vimeo, adding more file formats and video codecs. The software, unlike the Final Cut Pro integration, also allows for multiple uploads simultaneously. The program also allows videographers to easily find links and embed codes, along with review page links. With the app, Vimeo users can also turn on notifications on video activity.

Read more