Skip to main content

Apple swallows pride, issues refunds to irate Final Cut Pro X buyers

apple final cut pro x
Image used with permission by copyright holder

Apple’s new Final Cut Pro X editing software barely hit the Mac App Store before outraged users began their protests. Final Cut Pro professionals have a slew of complaints about the “upgrade,” most of them centering around the accusation that Apple dumbed down its product to make it friendler for a wider audience. And while casual users or beginners might be happy with the simplifications, advanced editors — including those who use the software in their jobs daily — are less than thrilled to say the least.

It isn’t often that an Apple product launch is met with anything but open arms, and backlash isn’t something the company is used to. Which may be way it’s taking an untraditional route and refunded unhappy Final Cut Pro X customers. Apple’s Mac App Store return policy states users should contact developer’s first, and if that doesn’t yield results get in touch with its own customer service. However, there is a clear warning that all sales are final as well.

But there is always an exception to the rule: Customers who contacted Apple via this service form are getting their money back. Apparently, this is a special circumstance, as one such refund noted “this is a one time exception because the iTunes Terms and Conditions state that all sales are final.” Nonetheless, EOSHD got its hands on a few letters sent out to a disgruntled customers, including this one:

“Please accept my apologies for the delay in responding to your email, as we have been recieving higher volumes than usual. This is certainly not the customary time for a response and your understanding is greatly appreciated. I’m sorry to hear that the apps ‘Compressor’ and ‘Final Cut Pro X’ you purchased on the Mac App Store is not functioning as expected. I know how special your purchases are and I regret for the inconvenience caused. I will try my best to resolve this issue. Garrett, at your request, I have refunded the apps and in five to seven business days, a credit of $380.08 should be posted to the Visa card that appears on the receipt for that purchase.”

Looks like Apple will have to swallow a little pride on this one to make quite a few of its previously happy Final Cut Pro users satisfied. Of course, they’d likely be happier with a speedy update to the software.

Molly McHugh
Former Digital Trends Contributor
Before coming to Digital Trends, Molly worked as a freelance writer, occasional photographer, and general technical lackey…
How to record your screen on Mac, Windows, and Chromebook
MacOS Record Screen.

Recording your screen on your Mac, Windows PC, or Chromebook is a great way to show friends your cool gaming tricks, make tutorial videos for software you use, and show off your techniques in digital art. Unfortunately, screen recording isn't quite as easy as taking a screenshot. There are however, a ton of ways to accomplish this task and you should be able to record your screen on Windows or any other device in just a few minutes after picking one.

Read more
Best Buy 3-day sale: Save on TVs, laptops, Apple, and more
A woman works on an Apple iPad 2022 with an Apple Pencil.

Best Buy has launched a huge 3-day sale with massive discounts on pretty much all the tech you could possibly want. That means fantastic TV deals but also excellent laptop deals and even Apple deals on iPads, MacBooks and more. As you can imagine, there are thousands of items in the sale so we can’t list every single one here. However, we can spend some time highlighting the very best deals going on at Best Buy right now so you can quickly find some tempting offers. If you’ve got the time though, hit the button below so you can check out the full sale for yourself, browsing through categories to see what works for you and your budget. Remember -- you only have until the end of Sunday to take advantage of these prices so you’ll need to be quick.

What to shop for in the Best Buy 3-day sale
Best Buy generally offers pretty good laptop deals with the highlight at the moment being able to buy a for just $150. It normally costs $200 so you’re saving $50. Besides scoring a device from one of the best laptop brands, you also get a year’s subscription to Microsoft 365 which is sure to be incredibly useful. The laptop offers an 11-hour battery life while it has an Intel Celeron processor, 4GB of memory, 64GB of eMMC storage, and a 14-inch HD display with micro-edge bezels.

Read more
How to find archived emails in Gmail and return them to your inbox
A smartphone sitting on a wooden table, showing the Gmail app's inbox on its screen.

If you’re looking to clean up your Gmail inbox, but you don’t want to delete anything permanently, then choosing the archive option is your best bet. Whenever you archive an email, it is removed from your inbox folder while still remaining accessible. Here’s how to access any emails you have archived previously, as well as how to move such messages back to your regular inbox for fast access.

Read more