Why doesn’t Korean Air offer in-flight Wi-Fi? Because it sucks, a top executive says

korean air in flight wi fi 62167755 l
Honesty may be the best policy, but it is almost certainly not the best PR. That said, you do have to appreciate the straightforward approach taken by Dante Dionne, senior innovation technology officer at Korean Air, when it came to discussing why the airline has yet to offer in-flight Wi-Fi. The reasoning is simple — that Wi-Fi just ain’t good.

Sure, we may be accustomed to U.S. airlines like United, Delta, and JetBlue claiming to offer network connectivity thousands of feet in the air, but unless your idea of Wi-Fi is somehow stuck in the mid 1990’s, you’re probably none too pleased with the quality of your connection. That’s why Korean Air has firmly refused to even pretend to offer in-flight Wi-Fi.

In an interview with APEX Magazine, Dionee was asked, “How do content and entertainment expectations change for people when they are traveling?” His answer was simple (and we would say, correct): “I believe that passengers have similar expectations for in-flight and on-ground content and connectivity options,” the executive noted. As such, getting anything less than their expectations would be “disappointing.”

This would likely be especially true in a country like South Korea, which has long boasted some of the fastest internet speeds in the world. Dionne said that ” … in Korea, the wireless infrastructure is so advanced (significantly faster than the U.S. average) that in-flight Internet services based on existing commercial satellite technology would be disappointing to them. That is a primary reason why Korean Air has not implemented in-flight Internet.”

It’s really not an altogether ludicrous statement (though it does seem a bit extreme). For example, whereas the average peak internet speed in South Korea stands at 95.3 Mbps (seriously), GoGo’s ATG-4 in-flight Wi-Fi service hits just 9.8 Mbps. And once you go fast, you really can’t go back.

So apparently, Korean Air’s approach is simply, “Why bother?”


How 5G networks will make low-latency game streaming a reality

Faster speeds and more bandwidth are some of the many promises that 5G can deliver, but for gamers, the most important thing is low latency. To achieve low latency, carriers like AT&T and Verizon are exploring hybrid models for game…

5G's arrival is transforming tech. Here's everything you need to know to keep up

It has been years in the making, but 5G is finally becoming a reality. While 5G coverage is still extremely limited, expect to see it expand in 2019. Not sure what 5G even is? Here's everything you need to know.

The Samsung Galaxy S10 5G might be a few short weeks away from launch

Samsung has announced a whopping four new Galaxy S10 devices, from the low-cost S10e to the triple-camera S10 and S10 Plus. But it's the Galaxy S10 5G that steals the show as it's among the first 5G-ready smartphones to hit the market.

How much!? British Airways glitch results in $4.2M quote for family vacation

Website errors sometimes cause flight prices to display at way below the correct price. But British Airways recently experienced the opposite issue when it tried to charge a family more than $4 million for a vacation in Mexico.

Want to save a webpage as a PDF? Just follow these steps

Need to quickly save and share a webpage? The best way is to learn how to save a webpage as a PDF file, as they're fully featured and can handle images and text with ease. Here's how.

Delete tracking cookies from your system by following these quick steps

Cookies are useful when it comes to saving your login credentials and other data, but they can also be used by advertisers to track your browsing habits across multiple sites. Here's how to clear cookies in the major browsers.

You can now listen to Google Podcasts on your desktop without the app

The Google Podcasts app is no longer entirely necessary to listen to the podcasts it offers. With a simple tweak of the sharing URL, you can listen to a Google Podcasts podcast on your desktop or laptop without the app.
Social Media

A Facebook, Instagram bug exposed millions of passwords to its employees

Facebook, Facebook Lite, and Instagram passwords weren't properly encrypted and could be viewed by employees, the company said Thursday. The network estimates millions of users were affected.

Get ready to say goodbye to some IFTTT support in Gmail by March 31

If This Then That, the popular automation service, will drop some of its support for Gmail by March 31. The decision comes as a response to security concerns and is aimed to protect user data.

Worried about your online privacy? We tested the best VPN services

Browsing the web can be less secure than most users would hope. If that concerns you, a virtual private network — aka a VPN — is a decent solution. Check out a few of the best VPN services on the market.

Drunk shoppers spend $48B per year while intoxicated, mostly on Amazon

Drunk shoppers spend more than $400 per year, according to the results of a survey carried out by The Hustle. The drunk shopping industry is apparently worth $48 billion, and Amazon is turning out to be the biggest beneficiary.

Our favorite Chrome themes add some much-needed pizzazz to your boring browser

Sometimes you just want Chrome to show a little personality and ditch the grayscale for something a little more lively. Lucky for you, we've sorted through the Chrome Web Store to find best Chrome themes available.

Need a free alternative to Adobe Illustrator? Here are our favorites

Photoshop and other commercial tools can be expensive, but drawing software doesn't need to be. The best free drawing software is just as powerful as some of the more expensive offerings.
Movies & TV

Apple’s next big event is minutes away: Here’s what you can expect

Apple's next big event takes place on March 25 in Cupertino, California. The company is expected to make several announcements related to its services, including Apple TV, so follow our guide to get ready for the big event.