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Jordan Solender is redefining customer service in IT…and it’s paying off

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In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT Select, IT leaders can transform a traditionally time-consuming process into a streamlined, cost-effective, and highly efficient operation. Jordan Solender, the founder & CEO of IT Select, has demonstrated an adeptness at cutting through the noise of the marketplace and saving the company’s clients invaluable time and money.

Jordan Solender’s hands-on leadership

Jordan Solender's headshot
Jordan Solender / IT Select

Jordan Solender is on a mission to provide IT leaders with the right technology at the right time, offering expert guidance to simplify decision-making and optimize their investments, free from sales jargon. A dynamic Sales and Operations Executive with over 15 years of experience, Jordan has a proven track record of scaling rapidly growing companies, delivering cost-effective IT solutions, and leading high-performing teams.

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After beginning his career at Apple and Dell, where he focused on federal backup and disaster recovery, Jordan decided to establish his own company, Premier Technology Advisors, in 2015. 

Today, he leads IT Select, a firm that offers “IT Selection as a Service” to streamline procurement for mid-market and lower-enterprise companies. By vetting vendors, integrating project management, and leveraging AI-driven tools, IT Select reduces the time customers spend on vendor selection by as much as 90%. 

IT Select’s unique value proposition 

Jordan and his team at IT Select are doing the same work as top consulting firms but for a fraction of the cost. The brand’s mission is to equip IT leaders with the right technology at the right time. Through these tools, IT Select provides expert guidance to simplify decision-making and optimize its clients’ investments without all the clutter and fluff in between.  

Jordan details, “I differentiate myself by working alongside my team, doing the same work as top firms like Deloitte and PwC but with far fewer resources. This means my clients get the same high-caliber work at a fraction of the cost.”

To this end, resilience and results are a core part of both who Jordan is as a leader and IT Select’s identity as a company. Whereas other CEOs are removed from banging the phones or making their quotes, Jordan is down in the trenches alongside his workers and is thrilled to do so. As he says, “My story is one of relentless pursuit, innovative thinking, and a deep commitment to simplifying IT challenges for my clients.”

Success stories

IT Select has had a remarkably successful track record thus far, with its integration of AI having reduced vendor selection time by anywhere from 87% to 92% in every case that they have worked on.

As Ken Caudell of 4riverselectric.com, a company that turned to IT Select for assistance, says, “What sets Jordan apart is his willingness to get in the trenches. He’ll personally handle vendor negotiations and project management to make sure things run smoothly.”

Challenges and achievements

Jordan admits that scaling while maintaining quality has proven to be a significant challenge, but it’s one he’s embraced with aplomb. He has realized that he has to be selective with the people he brings on board the IT Select team and that the company only works when you have the right pieces in place. This approach has allowed him to scale efficiently and find incredible success. 

During the COVID-19 pandemic, IT Select tripled the headcount of its team and doubled its monthly recurring revenue. Furthermore, the company has doubled its revenue year over year for the past three consecutive years. All of this has enabled the company to conduct ambitious new projects, such as the recent execution of an eight-figure exit with Premier Technology Advisors, and retain a steadfastly loyal customer base.

Final thoughts

Moving forward, Jordan Solender strives to make IT Select a definitive partner for IT procurement and a trusted extension of every IT leader’s team. His goal is to drive innovation using AI to further reduce vendor selection time by up to 90% and continue delivering excellence in every engagement. To learn more about Jordan and IT Select, such as how they aspire to redefine IT procurement as an effortless, automated, and highly efficient process, visit their website.

Digital Trends partners with external contributors. All contributor content is reviewed by the Digital Trends editorial staff.
Chris Gallagher
Chris Gallagher is a New York native with a business degree from Sacred Heart University, now thriving as a professional…
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