Elon Musk cancels customer’s Tesla order because he was ‘super rude’

musk cancels customer model x order elon sassy
If you’re “super rude” to Elon Musk, there will be consequences.

Take venture capitalist and former auto journalist Stewart Alsop. After tearing into Musk’s Tesla company in a blog post, the CEO personally canceled Alsop’s order for one of the firm’s Model X SUVs.

It all started back in September when Alsop attended the launch event for the luxury electric vehicle. In a Medium post titled, “Elon Musk, you should be ashamed of yourself,” Alsop complained about the event starting nearly two hours late, and was also unhappy that Musk didn’t offer an apology when he finally appeared.

But that wasn’t all. He lambasted the CEO for presenting an “amateur” slideshow that was overly focused on safety, and even griped about the lack of “real food during dinner time,” a complaint that appears to confirm meal provision as a top priority for auto journalists.

“It probably won’t matter that you screwed up this event completely,” Alsop wrote, adding, “It would still be nice if you showed some class and apologized to the people who believe in this product.”

Some time between September and this week, it appears Musk called Alsop to complain about what he apparently considered to have been a “personal attack,” although in a follow-up open letter posted online this week the VC said he never meant for it to come across like that.

The upshot? Musk canceled Alsop’s car order, an act confirmed by the Tesla boss himself in a tweet in which he said the VC had been “denied service” for being a “super rude customer.”

Alsop responded: “You have decided that I can’t own one of your cars, and I am terribly disappointed. I had outlined in the original post how excited I was at the prospect of owning a Tesla, especially the Model X and especially the configuration I ultimately ordered – the P90D in red with black leather seats and the Ludicrous Speed option….I must also admit that I am a little taken aback to be banned by Tesla.”

While it’s fair to say few people are likely to get too upset about a wealthy customer’s personal spat with a billionaire businessman, Musk’s high profile means his curious customer service move is certain to generate some interest. Do you think he was right to cancel Alsop’s order in the face of a personal attack, or has the VC been treated harshly in this case? Sound off in the comments below.

Smart Home

Rocco wants to rock out. Parrot learns to use owner’s Amazon Alexa

Rocco, an African gray parrot, fell in love with his owner's Alexa unit and ordered himself treats and other goodies, but mostly uses the smart assistant to rock out to his favorite music.
Home Theater

Phiaton’s active lifestyle headphones do noise canceling on a budget

Looking for a set of active noise-canceling earbuds that can keep up with your active lifestyle, without breaking the bank? Phiaton's new Curve BT 120 NC could be just the ticket.
Gaming

Trash at 'Super Smash Bros. Ultimate'? Use this guide to train up and get good

Super Smash Bros. Ultimate is the biggest game in the entire series, and it can be overwhelming for newcomers not used to the universe-colliding fighting game. Here's what you need to know when you're starting.
Cars

Tesla could show the electric pickup Elon Musk is dying to build in 2019

Tesla has started designing its long-promised pickup truck. The yet-unnamed model will come with dual-motor all-wheel drive and lots of torque, plus it will be able to park itself.
Cars

LM Industries’ autonomous shuttles head to Phoenix, Sacramento campuses

LM Industries will deploy Olli low-speed autonomous shuttles at school campuses in Arizona and California as part of its ongoing "fleet challenge," which asks local groups to propose uses for autonomous vehicles.
Cars

Bosch’s CES-bound shuttle concept takes us on a trip to a not-too-distant future

Bosch envisions a future in which driverless shuttles occupy their own market segment. The German firm won't build the shuttles, but it wants to provide everything else, ranging from the drive system to the apps used to hail them.
Cars

Driving a prototype 2020 Passat at Volkswagen’s Arizona Proving Ground

Volkswagen’s Arizona Proving Ground is where new cars are tested to the breaking point, including the 2020 Passat midsize sedan. Ride along as the new Passat completes testing ahead of its 2019 launch.
Emerging Tech

A lidar-equipped truck knows exactly how much de-icer to apply on roads

Lidar is best known as the laser-based technology that helps self-driving cars sense their surroundings. But the city of Knoxville has another, more seasonal use for it: De-icing roads.
Product Review

Boring takes a back seat as 2019 Corolla Hatchback mixes fun with practicality

We drive the 2019 Toyota Corolla Hatchback, the latest hatchback to bear the Corolla name. As the best-selling nameplate in automotive history, Toyota has high expectations to meet. This model mostly lives up to the legacy.
Cars

Hertz speeds up car rentals with biometric scan technology

Biometric security technology that uses face, fingerprint, and voice recognition is gaining traction, with Hertz emerging as the latest company to incorporate it into its daily operations.
Product Review

Inside Maserati's Levante SUV beats the heart of a Ferrari

Maserati’s luxury SUV gets a shot in the arm by way of Ferrari-derived V8 power, but is it enough to go toe-to-toe with the established players in the high performance sport-utility segment? Let’s find out.
Mobile

McLaren puts the pedal to the metal in special-edition OnePlus 6T

The OnePlus 6T is yet another flagship killer smartphone, bringing powerful specifications to a much lower price than the competition. Now, OnePlus has teamed up with McLaren for the OnePlus 6T McLaren Edition.
Cars

Aston Martin’s 1,000-hp Valkyrie will boast the Mona Lisa of the engine world

Aston Martin has released new details about its F1-inspired Valkyrie hypercar. Co-developed with Red Bull Racing, the Valkyrie will be one of the most aerodynamic production cars ever made.
Cars

The redesigned 2020 Passat shows Volkswagen still believes in sedans

The sedan segment in America is shrinking, but Volkswagen still believes in it. The German firm has released a teaser sketch to preview the redesigned 2020 Passat it will introduce during the 2019 Detroit Auto Show.