RIM co-CEO apologizes for BlackBerry outages

rim-co-ceo-mike-lazaridis-explaining-bb-outage

Around the world, and now in the United States, BlackBerry services have been going out for millions of users since Oct. 9. The problem, RIM says, is a “core switch failure” and cascading failures and backlog that have clogged up their system, delaying email and BlackBerry Messenger service for most users. In the last day or so, RIM has gotten around to making apologies and better explaining what’s going on. Today, in a YouTube message, RIM founder and co-CEO Mike Lazaridis apologized and explained RIM’s progress, but says he cannot give a timeline as to when service will be restored for all. 

“Since launching BlackBerry in 1999, it’s been my goal to provide reliable real time communications around the world,” said Lazaridis. “We did not deliver on that goal this week–not even close. I apologize for the service outages this week. We’ve let many of you down, but let me assure you that we’re working around the clock to fix this. You expect better from us, and I expect better from us. It’s too soon to say that this issue is fully resolved.”

Lazaridis continued on to say that BlackBerry service levels in India, Africa, Europe, and the Middle East are almost back to normal, but instability will continue until this issue is fully resolved. 

For those of you BlackBerry users who aren’t happy, Microsoft is having a field day with the outages, offering 25 BB users free Windows Phones

Emerging Tech

Awesome Tech You Can’t Buy Yet: A.I. selfie drones, ‘invisible’ wireless chargers

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!
Emerging Tech

Microsoft’s friendly new A.I wants to figure out what you want — before you ask

Move over Siri and Alexa! Microsoft wants to build a new type of virtual assistant that wants to be your friend. Already making waves in Asia, could this be the future of A.I. BFFs?
Gaming

The best free-to-play games you can play right now

Believe it or not, free-to-play games have evolved into engaging, enjoyable experiences. Here are a few of our favorites that you can play right now, including Warframe and the perennially-popular League of Legends.
Computing

Cloudflare’s privacy-enhancing 1.1.1.1 DNS service comes to iOS and Android

Cloudflare's 1.1.1.1 DNS resolver service has been ported to mobile devices, and now anyone with an Android or iOS device can download it for free to take advantage of its speed and privacy-boosting features.
Mobile

Instagram tool accidentally exposes user passwords. Were you affected?

Instagram's Download Your Data tool accidentally exposed the passwords of a small number of users. Here is the explanation on what happened, and how to find out which Instagram accounts were compromised.
Mobile

New iPad Pro’s durability in question after it fails YouTuber’s bend test

The new iPad Pro models failed a bend test that was carried out by popular YouTuber JerryRigEverything. The result raises questions about the durability of the tablets, especially since customers are also reporting bending issues.
Mobile

Tumblr for iOS vanishes from App Store, possibly due to inappropriate content

Tumblr for iOS is currently only allowing searches in Safe Mode, and it is not available on the App Store. The speculation is that the app's disappearance had something to do with inappropriate content.
Mobile

How to use recovery mode to fix your Android phone or tablet

If you’re having a problem you can’t seem to resolve with your Android device, or maybe you want to update it or wipe the cache, recovery mode could be what you’re looking for. Here's how to use it.
Deals

Cyber Monday 2018: When it takes place and where to find the best deals

Cyber Monday is still a ways off, but it's never too early to start planning ahead. With so many different deals to choose from during one of the biggest shopping holidays of the year, going in with a little know-how makes all the…
Mobile

How to choose the best MicroSD cards for your smartphone or tablet

If you need some extra storage space and your device supports it, then a MicroSD card is an obvious place to start. Here, we look at what to consider and suggest some of the best MicroSD cards for your smartphone.
Mobile

Common Kindle Fire problems, and how to fix them

Is your Amazon tablet giving you grief? Is it refusing to behave the way you expect? Take a deep breath -- everything will be fine. Here are some widely reported Kindle Fire problems and a few possible solutions to go with them.
Deals

All the best Target Black Friday deals for 2018

The mega-retailer opens its doors to the most competitive shoppers at 6 p.m. on Thursday, November 22, and signs indicate that the retailer means business this year. We've sifted through all of the deals, from consumer electronics to small…
Deals

Black Friday 2018: The best deals so far

Black Friday is the biggest shopping holiday of the year, and it will be here before you know it. If you can't wait until November 23 to start formulating a shopping plan, we've got you covered.
Mobile

Barnes & Noble’s new Nook tablet now has its own keyboard cover and dock

Barnes & Noble recently launched its largest mobile device to date, the Nook Tablet 10.1. Now the company has released a couple of accessories designed exclusively for the new Nook: A keyboard cover and a charging dock.