Skip to main content

SpaceX tells workers to ditch Zoom over ‘significant’ privacy concerns

SpaceX has reportedly told its workers to stop using Zoom for teleconferencing as it has concerns over the software’s safety.

With an increasing number of people now working from home due to the coronavirus outbreak, Zoom has seen a huge uptick in usage in recent weeks. But this has also resulted in greater scrutiny of the collaboration tool’s security and privacy policies, with some experts slamming the software for not being up to the job.

Some companies have already ditched the software, including SpaceX, which this week told its workers to switch to other means of communication, according to a memo seen by Reuters.

Sent to employees on March 28, the message said: “We understand that many of us were using this tool for conferences and meeting support. Please use email, text or phone as alternate means of communication.”

It added that the decision to stop using Zoom had come amid “significant privacy and security concerns” about the teleconferencing software.

The decision by SpaceX was followed by a warning from the FBI’s Boston office earlier this week advising people to avoid making meetings on Zoom public and to keep links to meetings as private as possible. It said it was issuing the advisory after receiving multiple reports of what’s become known as “zoombombing,” where hackers disrupt Zoom meetings with inappropriate material that could include violent imagery or pornography.

NASA, which is gearing up for a historic mission with SpaceX in May, has also banned its staff from using Zoom, according to Reuters.

Adding to Zoom’s woes, investigative news outlet The Intercept recently published a piece saying that the teleconferencing software fails to deploy end-to-end encryption, which would serve to protect conversations on the platform from those outside a meeting. This is despite claims on the company’s website that end-to-end encryption is part of the service.

Instead, it deploys what is known as “transport encryption,” which means the Zoom service can access the unencrypted video and audio content of Zoom meetings. “So when you have a Zoom meeting, the video and audio content will stay private from anyone spying on your Wi-Fi, but it won’t stay private from the company,” The Intercept said.

An expert in the field told The Intercept that for effective end-to-end encryption, Zoom would need “some extra mechanisms” in place, adding, “It’s doable, it’s just not easy.”

Zoom, based in San Jose, California, has also come under fire in recent days over accusations that it’s been sharing some user data from its iOS app with Facebook, a matter that reportedly prompted New York attorney general Letitia James to send a letter to Zoom questioning its privacy practices. The company says it has now updated the app so that it no longer sends data to Facebook.

In a statement sent to Digital Trends on Tuesday, March 31, a company spokesperson said: “Zoom takes its users’ privacy, security, and trust extremely seriously. During the COVID-19 pandemic, we are working around-the-clock to ensure that hospitals, universities, schools, and other businesses across the world can stay connected and operational.”

Trevor Mogg
Contributing Editor
Not so many moons ago, Trevor moved from one tea-loving island nation that drives on the left (Britain) to another (Japan)…
Check out this cool NASA image of SpaceX Crew-3’s ride home
A SpaceX Crew Dragon spacecraft docked at the ISS.

A stunning image shared by NASA shows the SpaceX Crew Dragon Endurance spacecraft at the International Space Station (ISS) just a few days before it brings home the Crew-3 astronauts.

Crew Dragon Endurance docked at the International Space Station about 250 miles above Earth. NASA

Read more
NASA footage shows SpaceX Crew-4 training for ISS mission
SpaceX Crew-4 astronauts.

NASA has shared raw footage of SpaceX’s Crew-4 astronauts training for their space station mission that’s set to get underway in just a few days' time.

The 30-minute reel (below) shows NASA astronauts Kjell Lindgren, Bob Hines, and Jessica Watkins, along with Samantha Cristoforetti of the European Space Agency, undergoing a range of training techniques to prepare them for the ride to and from the International Space Station (ISS), as well as their six-month stay aboard the orbiting laboratory.

Read more
Watch the key moments from SpaceX’s spy satellite launch
A SpaceX Falcon 9 rocket heading to space.

SpaceX successfully launched a spy satellite for the U.S. National Reconnaissance Office (NRO) on the morning of Sunday, April 17.

The NROL-85 mission launched from the Vandenberg Space Force Base in California at 6:13 a.m. PT (9:13 a.m. ET).

Read more