Rotten Apple? New 13-inch Retina MacBook Pro owners report multiple problems

MacBook Pro 13 2013 back angle

If you take a look at the new 13-inch MacBook Pro with Retina section of the Apple forums, you won’t have to spend much time to find threads where users are complaining about multiple issues when using one of Apple’s latest toys.

For instance, one Apple thread named “New Retina Macbook pro 13 Haswell system hang/unresponsive,” which at this point has over 91,000 views, 1,600 responses, and over 190 pages; includes multiple reports of instances where the new MacBook Pro’s keyboard and touch pad keep freezing on users. More than one new MacBook Pro with Retina owner noted that when speaking with Apple representatives, they were assured that the issues are software related and have nothing to do with a hardware problem. Here’s what one Apple forum poster had to say:

“I do have the same problem with my rMBP 13-inch and a couple of minutes ago I talked to the German Apple Support. He seemed to be honest and told me that it’s not a hardware but a software problem. He said that apple is working hard to fix this problem and is trying to publish a software update in about 2-3 weeks. He also said that not all late 13″ Retina do have this problem but I actually cannot believe that. I made a self diagnosis hardware test and it says that everything is working fine. Hopefully apple fixes this problem soon.”

Another forum poster was also told by an Apple rep that the problems are rooted in software.

“I chatted AGAIN with tech support today and they yet again assured me it is a software issue. I also ran some hardware tests and no issues were found. I have faith that it is a software issue and not a hardware issue.”

If Apple indeed plans to release a software update in the next two to three weeks in an effort to rectify these freezing bugs, we can only hope that the patch will come sooner rather than later. In the interim, there don’t appear to be any surefire fixes, so you’ll either have to exercise patience or return your new MacBook Pro and buy again once the freezing issues are completely cleared up. In general, it’s wise to not opt in early on new tech, as newly released gear often comes with initial bugs. This is a case in point.

Product Review

The MacBook Air plays the oldies we love, but the band is getting old

We’ve waited for a long time for an update to the MacBook Air, and Apple finally delivered one. With a lot of features ported over from the MacBook Pro, is this new laptop what Apple fans have always wanted?
Computing

Style up your MacBook Air with one of these great cases or sleeves

Whether you’re looking for added protection or a stylish flourish, you’re in the right place for the best MacBook Air cases. We have form-hugging cases, luxurious covers and padded sleeves priced from $7 to $130. Happy shopping!
Mobile

Text messages are disappearing on Pixel 3s, but a fix is on the way

The Google Pixel 3 and Pixel 3 XL are arguably the best Android phones out there right now -- but they aren't perfect. Users have reported a number of issues and problems related to the Google Pixel 3 and Pixel 3 XL. Here's how to fix them.
Apple

iPhone users are finding themselves randomly locked out of their Apple ID

According to posts on Reddit and Twitter, it looks like users on Reddit and Twitter having some issues with their Apple accounts. Specifically, it seems as though users are getting randomly locked out of their Apple IDs.
Computing

Don't use streaming apps? These are the best free players for your local music

Rather than using music streaming apps, you may want something for playing your local music. Good news! There are some good alternatives. These are the best media players you can download for free on Windows.
Computing

How to easily record your laptop screen with apps you already have

Learning how to record your computer screen shouldn't be a challenge. Lucky for you, our comprehensive guide lays out how to do so using a host of methods, including both free and premium utilities, in both MacOS and Windows 10.
Emerging Tech

Microsoft’s friendly new A.I wants to figure out what you want — before you ask

Move over Siri and Alexa! Microsoft wants to build a new type of virtual assistant that wants to be your friend. Already making waves in Asia, could this be the future of A.I. BFFs?
Gaming

Want to gift a Steam game so you can play with a friend? Here's how to do it

The holidays may have passed, but it's always a good time to give the gift of gaming (especially when there's a Steam sale)! Here's our quick guide on how to give a Steam game as a gift.
Computing

Multi-monitor issues? Here's how to resolve them

If you're running into multi-monitor problems, you're not alone. Two screens are very useful, but they can present some difficulties. Here are some common multi-monitor problems and how to fix them.
Computing

Capture screenshots with print screen and a few alternative methods

Capturing a screenshot of your desktop is easier than you might think, but it's the kind of thing you'll probably need to know. Here's how to perform the important function in just a few, easy steps.
Emerging Tech

Awesome Tech You Can’t Buy Yet: A.I. selfie drones, ‘invisible’ wireless chargers

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!
Deals

The best MacBook deals for November 2018

If you’re in the market for a new Apple laptop, let us make your work a little easier: We hunted down the best up-to-date MacBook deals available online right now from various retailers.
Deals

Cyber Monday 2018: When it takes place and where to find the best deals

Cyber Monday is still a ways off, but it's never too early to start planning ahead. With so many different deals to choose from during one of the biggest shopping holidays of the year, going in with a little know-how makes all the…
Deals

All the best Target Black Friday deals for 2018

The mega-retailer opens its doors to the most competitive shoppers at 6 p.m. on Thursday, November 22, and signs indicate that the retailer means business this year. We've sifted through all of the deals, from consumer electronics to small…