Skip to main content

Where’s the AI? Microsoft’s Copilot+ PCs face a rough launch

Microsoft's CEO introducing Copilot+.
Luke Larsen / Digital Trends

A month ago, Microsoft felt unstoppable. The company had a bold and audacious vision of the future of Windows, and it seemed like it was actually going to pull it off.

Skip ahead to what was supposed to be the big launch day of its Copilot+ PCs, though, and that’s all changed. Instead of excitement and buzz around these Windows devices, the air is filled with caution in regard to the two primary calling cards of Copilot+: Arm and AI.

Copilot+ without AI?

A screenshot of the Recall feature in Windows.

Looking back now, it almost feels like concerns about security and privacy were destined to come up around Microsoft’s flagship AI feature, Recall. It’s a universal search function that has access to every app and website you’ve ever visited — all done through natural language. As neat as it sounds, there’s something inherently icky about the idea that your PC is aware of everything you’re doing on it — even with the manual controls Microsoft had in place. Even without knowing how bad the security risk was, sometimes gut reactions are right.

Things bubbled to the surface when experts in the field of security and privacy began to show how fragile Recall really was. Apparently, accessing all of the snapshots Recall takes on your PC was frighteningly simple. A week later, Microsoft was already backtracking on its position, taking Recall from on by default to opt-in. But it wasn’t enough.

Stealing everything you’ve ever typed or viewed on your own Windows PC is now possible with two lines of code — inside the Copilot+ Recall disaster.

FAQ with me from questions online.

— Kevin Beaumont (@GossiTheDog) May 31, 2024

On Thursday, Microsoft announced that Recall would not be available at launch on June 18. Major changes to the feature were afoot, including a “just in time” decryption for the Recall snapshots that are protected by Windows Hello, ensuring that they’re “only accessible when the user authenticates.”

We’ll have to see how long it takes for Recall to be ready for game time again as an update, but it’s hard to put the genie back in the bottle. Security concerns are already out there, and perceptions have been set. Microsoft has a lot of work to do to rebuild trust, especially when skepticism around AI privacy and security is already high. To make things worse, Apple just had its own bundle of AI announcements, which prioritized security and privacy in a way that felt bulletproof by comparison. As a tangible expression of the rivalry, the perceived success of Apple’s approach to AI resulted in a boost in stock price, putting them past Microsoft to once again be the world’s most valuable company.

But the real problem is that beyond Recall, these Copilot+ PCs don’t have a lot of other high-profile AI features. Live translation is neat, as is the Cocreator Paint feature — but these aren’t going to sell PCs. What could, however, is the performance and battery life promised by Qualcomm’s new Snapdragon X chips — if only they weren’t facing some problems of their own.

Qualcomm’s legal troubles

A photo of the Snapdragon X Plus CPU in the die
Arif Bacchus/ Digital Trends

Microsoft has been partnered with Qualcomm for many years on its pursuit of transitioning to Arm. Qualcomm was really the only player in the game, which likely made the reported exclusivity deal feel safe for Microsoft. But a recent Qualcomm legal concern is causing some potential worry that could throw a massive wrench into Microsoft’s plans. Arm has filed a lawsuit against Qualcomm in 2022, and the two have been unable to resolve it ever since. It started with a company called Nuvia, which had licenses working with Arm and was since acquired by Qualcomm. Nuvia continued working on the chip design under Qualcomm, which would eventually be used for the company’s new Snapdragon X chips.

However, Arm claims that Nuvia’s license had been canceled when the company got acquired. Given the amount of PCs Microsoft hopes to sell with these new chips, you can see why Arm might be interested in collecting on that license.

I’m no lawyer, so I won’t pretend to know how legitimate Arm’s argument is. All I know is the dispute has been brewing for a year and a half with no resolution, and with the upcoming launch of Copilot+ PCs, the litigation between the two companies sounds like it’s coming to a head. According to a recent Reuters report, it was a big topic of conversation at Computex 2024, despite never being talked about publicly by the companies involved. If this goes the wrong way for Qualcomm, it could hold up the entire launch of Microsoft’s Copilot+ PCs.

I’m assuming that the powers that be will find a way to work things out, especially with Microsoft involved, but it’s yet another potential hangup for the rollout of Microsoft’s new fleet of laptops.

An uncertain future

Sitting in the initial briefings for Copilot+, I remember feeling rather impressed by the achievement. The amount of things that had to go right for Microsoft to successfully land this plane felt insurmountable. A transition to Arm while also going all-in on AI felt like asking for trouble. But in the moment, it really felt like Microsoft had pulled it off.

Something was bound to happen, especially with a feature as dubious as Recall on the table.

For what it’s worth, I’m still rooting for Microsoft and Qualcomm to get these two issues figured out. The result will be better laptops, and in the end, that’s what I care about.

Luke Larsen
Luke Larsen is the Senior editor of computing, managing all content covering laptops, monitors, PC hardware, Macs, and more.
Best Prime Day MacBook deals in 2024: Air, M1, M2, M3
Best Prime Day Deals

If you've been eagerly anticipating Prime Day 2024, your wait is almost over. Day One officially kicks off on July 16. It will run for two days until July 17 with loads of great discounts and offers. If you're thinking about buying a MacBook from this year's Prime Day deals, you won't have to wait for long. In fact, there are some early Prime Day laptop deals available right now. Apple's laptops carry premium prices for several good reasons, so there's always a high demand for discounts. You'll get a lot of opportunities with the upcoming Prime Day MacBook deals, but since you'll be racing against other shoppers to score the best bargains, we recommend that you prepare yourself for the shopping event with the tips we've gathered below.
Today's best MacBook deals

Officially, Amazon Prime Day 2024 arrives on July 16 and July 17 with its MacBook deals, so you're going to have to exercise some patience for a week or so. However, if you need a new MacBook as soon as possible, you should know that there are offers that you can take advantage of right now. We've rounded our favorite picks below -- you should know that these prices may go lower on Prime Day, but it can't be helped if you must have your new MacBook immediately.

Read more
Best Prime Day Apple deals in 2024: AirPods, MacBooks, iPads
Best Prime Day Deals

If you're an Apple fanatic on a budget, this week is your chance to upgrade your gadgets for cheap. Prime Day, which officially runs from July 16 to 17, is less than a week away. That means early Prime Day deals are starting to drop. The shopping event gives you the chance at discounts on all kinds of Apple devices. Every shopper knows that Apple's products don't come cheap, which is why we expect a lot of demand for Prime Day Apple deals -- just like every year. If you're thinking about taking advantage of Prime Day deals to buy a new iPhone, iPad, AirPods, MacBook, or any other Apple device, you need to be well-equipped with the information that we're going to reveal below.
Today's best Apple deals

Amazon Prime Day 2024 is scheduled for July 16 and 17. What we know is that you don't have to wait for the shopping event if you need to buy a new Apple device right now. We've rounded up our favorite Apple deals that are currently available, but you're going to have to hurry with your purchase because we're not sure how much time is remaining on these offers.

Read more
The ChatGPT app has changed how I use my Mac in three key ways
The Option+Space shortcut of the macOS ChatGPT app.

After a long wait, OpenAI has launched the ChatGPT app on macOS for everyone to use. I’ve been playing around with it to see how it works and what it’s good at, and I’ve come away pretty impressed so far. It’s got all the power of ChatGPT in a handy desktop package. Better yet, you don’t need to pay to use it, as there’s no cost to download it, and it works with a free OpenAI account (free accounts do have limits placed on their usage, though, as they do on the web).

After seeing what I can get out of it, I’ve found there are three things I really love about the new ChatGPT Mac app. From the way it launches to its impressive capabilities, I think you’ll enjoy these aspects of the app as well.
It launches with a clever shortcut

Read more