Reliability problems open Seagate up to class-action lawsuit over 3TB hard drives

seagate, computing
Peter McCollough/Wired
Seagate Technology might be in trouble with the law after failing on numerous occasions to deliver the reliability its marketing rhetoric tends to suggest. Today, consumers filed a national class-action lawsuit against the company, claiming Seagate was not only issuing faulty drives, but that the warranty appointed replacement hard drives were equally defective.

This news comes from consumer-rights law firm representing the consumers, Hagens Berman, whose portfolio includes challenges to Apple, Google, and DRAM manufacturers, among other companies in tech. The lawsuit itself is to be filed on February 2, 2016 in the U.S. District Court for the Northern District of California.

“Seagate promised purchasers reliable hard drives that would safeguard their important documents and cherished photos, but consumers report that these Seagate hard drives fail sometimes just days after their first use,” said managing partner of Hagens Berman, Steve Berman. “These hard drives failed to deliver on Seagate’s promises, and replacements from Seagate were just as defective, amounting to loss of data and wasted money for thousands of purchasers – something we believe to be direct violation of federal consumer-rights laws.”

Specifically, the drives in question are Seagate’s Barracuda 3TB hard drive, and its Backup Plus 3TB external hard drive. If you purchased either of these products, Hagen Berman says you could be entitled to recompense, covering the cost of replacement and repair.

 “Plain and simple,” Berman continued. “Consumers paid for a product that they did not receive, and we intend to fight for their rights to receive payback from Seagate.”

Unfortunately, receiving a defective hard drive bears much more severe consequences than many other products on the market. Since many people use these drives as their primary source of storage, or as a critical backup, a defect means not only then end of an expensive product, but the end of important files as well.

If you’re one of the many affected by Seagate’s alleged shortcomings in quality, you can contact the attorneys representing the lawsuit here.

Computing

Your ‘Do Not Track’ tool might be helping websites track you, study says

New research from the "Do Not Track" features embedded in popular browsers are being ignored, opening up the possibility of consumers having their information targeted by specific ads based on their web histories and cookies. 
Emerging Tech

From flying for fun to pro filmmaking, these are the best drones you can buy

In just the past few years, drones have transformed from a geeky hobbyist affair to a full-on cultural phenomenon. Here's a no-nonsense rundown of the best drones you can buy right now, no matter what kind of flying you plan to do.
Movies & TV

The best shows on Netflix in October, from 'Mindhunter’ to ‘The Good Place’

Looking for a new show to binge? Lucky for you, we've curated a list of the best shows on Netflix, whether you're a fan of outlandish anime, dramatic period pieces, or shows that leave you questioning what lies beyond.
Deals

These 30 Amazon Coupons can help you save on the things you need

Did you know there are thousands of Amazon Coupons and promo codes that you can take advantage of? We found coupons for everything from tech to everyday products. Find out what savings you've been missing out on.
Home Theater

Need more contrast in your life? Here’s what you need to know about HDR TVs

So what is HDR TV? In a nutshell, it’s the best thing to happen to TV since the arrival of 4K. Here's everything you need to know about the technology, what it can do, and why it’s a must-have.
Computing

Which is best: The Lenovo ThinkPad X1 Extreme or the 15-inch MacBook Pro?

To try and help nail down the best 15-inch laptops in the world, we compared the Lenovo ThinkPad X1 Extreme vs. MacBook Pro 15 in a head to head that looked at their power, design, and portability.
Product Review

Don't bother with any other 2-in-1. The Surface Pro 6 is still the best

The Surface Pro been updated to its sixth generation, now coming dressed in black and packing a quad-core processor. Outside of that, you’ll have to dig a little deeper to see where Microsoft has made some truly noteworthy improvements.
Computing

Microsoft co-founder, Seahawks owner Paul Allen dies at 65

Microsoft co-founder Paul Allen died on October 15 of complications from non-Hodgkin's lymphoma. The cancer survivor was best known for his entrepreneurial spirit and his frequent contributions to charities.
Computing

How does Microsoft’s newest Surface stack up against the Apple iPad Pro?

In an era where everyone is taking a bite at Apple’s products, we’ve stacked up the 12.9-inch iPad Pro against the latest Surface Pro 6. Check out this comparison guide to see which one gives you more bang for your buck.
Computing

Leaked benchmarks suggest rumored AMD GPU could be king of midrange graphics

AMD's next GPU may not be Navi-based after all. Rumors continue to build about an RX 590 which has now shown up on 3DMark's benchmark database, delivering results that easily outstrip stock clocked GTX 1060s.
Emerging Tech

Curious how A.I. 'brains' work? Here's a super-simple breakdown of deep learning

What is deep learning? A branch of machine learning, this field deals with the creation of neural networks that are modeled after the brain and adept at dealing with large amounts of human-oriented data, like writing and voice commands.
Computing

Qualcomm’s ‘Snapdragon 1000’ could bring octa-cores to Windows laptops

The rumored Qualcomm Snapdragon 1000 CPU may bring the octa-core design of mobiles and tablets to Windows laptops, offering four powerful cores for high performance, and four low-power cores for efficiency.
Computing

Is the new Surface Pro 6 worth the extra money or is the Surface Go good enough?

Each of Microsoft’s Surface devices are great, but with the recent addition of the Surface Pro 6, you might be wondering how it stacks up against the Surface Go. In this comparison piece, we’ve put the two devices up against each other…
Computing

Is the Surface Pro 6 a sidestep, or does it blow away its predecessor?

How good is the new Surface Pro, and is it worth an upgrade? The best way to find out is to pit the Surface Pro 6 vs. Surface Pro 5 in a head to head that tests them both on performance, design, and portability.