Are you a Verizon FiOS customer in Maryland? Big Red owes you some money

verizon settle fios investigation header image copy
Over six years ago, Maryland kicked off an investigation that looked at Verizon’s high-speed fiber network, FiOS. Fast forward to today, and it looks like thousands of Maryland FiOS customers could expect some money in the near future, as Big Red decided to settle, reports The Baltimore Sun.

The investigation arose from customer complaints pertaining to Big Red’s refusal to honor promotional items, such as televisions and gift cards. In addition, Verizon did not notify FiOS customers about installation fees and charged early termination fees when a household was unhappy with the service. According to spokesman Harry Mitchell, Verizon has improved FiOS since its inception back in 2008.

“While Verizon’s advertising practices complied with all laws and regulations, it’s in the best interest of all parties for us to resolve this long-running matter so that we may continue our focus on providing Maryland consumers with a superior product and a good customer experience,” said Mitchell.

The deal has Verizon paying $1.375 million to Maryland customers who, according to the state’s Consumer Protection Division, either were improperly charged termination fees or paid for “inadequately disclosed” equipment that was necessary to take advantage of FiOS. Under the terms of the deal, Verizon will advertise its service costs more accurately, provide concise information about its subscriptions, and give customers more cancellation rights if they find that the first few bills do not reflect the orders they made. Finally, if similar complaints are made in the future, Verizon will take part in Maryland’s mediation and arbitration programs.

All in all, attorney general Douglas Gansler seems pretty happy with the settlement. “Verizon’s activities when it was rolling out FiOS established it as one of our office’s biggest complaint generators,” said Gansler. “I’m pleased that Verizon is changing its marketing practices to accurately reflect the total cost of its services and that a significant number of consumers will receive restitution as a result of this agreement.”

Current and former FiOS customers are eligible to get a piece of the pie, though FiOS is only available in Anne Arundel, Baltimore, Harford, Howard, Montgomery, Prince George’s, and Charles counties.

Business

Apple banned from distributing some iPhone models in Germany

Apple is following the FTC's lead and has sued Qualcomm for a massive $1 billion in the U.S., $145 million in China, and also in the U.K., claiming the company charged onerous royalties for its patented tech.
Smart Home

Want a smarter home? Ditch the keys with these great smart locks

A good smart lock should offer a combination of security and convenience. Fortunately, these devices keep your home protected, your family safe, and your belongings secure from possible intruders.
Mobile

Get $100 discount on the Razer Phone 2 for a limited time

The Razer Phone 2 is finally here, and it's got upgraded specs, that super-smooth 120Hz display, and an updated design. Here's absolutely everything you need to know about the Razer Phone 2.
Mobile

Verizon’s deal could get you a free iPhone XR — but there’s some fine print

Verizon launched a new deal for its smartphones aimed at encouraging customers to open a new line. If you're willing and you want two new phones, you could get a free Samsung Galaxy S9, iPhone XR, or Pixel 3.
Computing

The Asus ZenBook 13 offers more value and performance than Apple's MacBook Air

The Asus ZenBook 13 UX333 is the latest in that company's excellent "budget" laptop line, and it looks and feels better than ever. How does it compare to Apple's latest MacBook Air?
Computing

AMD Radeon VII will support DLSS-like upscaling developed by Microsoft

AMD's Radeon VII has shown promise with early tests of an open DLSS-like technology developed by Microsoft called DirectML. It would provide similar upscale features, but none of the locks on hardware choice.
Computing

You could be gaming on AMD’s Navi graphics card before the end of the summer

If you're waiting for a new graphics card from AMD that doesn't cost $700, you may have to wait for Navi. But that card may not be far away, with new rumors suggesting we could see a July launch.
Computing

Is AMD's Navi back on track for 2019? Here's everything you need to know

With a reported launch in 2019, AMD is focusing on the mid-range market with its next-generation Navi GPU. Billed as a successor to Polaris, Navi promises to deliver better performance to consoles, like Sony's PlayStation 5.
Computing

Cortana wants to be friends with Alexa and Google Assistant

Microsoft no longer wants to compete against Amazon's Alexa and Google's Assistant in the digital assistant space. Instead, it wants to transform Cortana into a skill that can be integrated into other digital assistants.
Computing

Microsoft leans on A.I. to resume safe delivery of Windows 10 Update

Microsoft is leaning on artificial intelligence as it resumes the automatic rollout of the Windows 10 October 2018 Update. You should start seeing the update soon now that Microsoft has resolved problems with the initial software.
Computing

Stop dragging windows on your Mac. Here's how to use Split View to multitask

The latest iterations of MacOS offer a native Split View feature that can automatically divide screen space between two applications. Here's how to use Split View on a Mac, adjust it as needed, and how it can help out.
Computing

It's not all free money. Here's what to know before you try to mine Bitcoin

Mining Bitcoin today is harder than it used to be, but if you have enough time, money, and cheap electricity, you can still turn a profit. Here's how to get started mining Bitcoin at home and in the cloud.
Computing

Need a free alternative to Adobe Illustrator? Here are our favorites

Photoshop and other commercial tools can be expensive, but drawing software doesn't need to be. This list of the best free drawing software is just as powerful as some of the more expensive offerings.
Computing

What is fixed wireless 5G? Here’s everything you need to know

Here's fixed wireless 5G explained! Learn what you need to know about this effective new wireless technology, when it's available, how much it costs, and more. If you're thinking about 5G, this guide can help!