Why won’t my email work in Windows 8’s Mail app?

Why won't my email work in windows 8 gmailIf you’re one of the millions of people who rely on your Internet provider for an email address, you’re in for a shock when you upgrade to Windows 8. Brace yourself; there’s a very good chance that your ISP-provided email address (jan@comcast.net, or mike@verizon.net, for example), won’t work with Windows 8’s Mail app.

Windows 8 supports an up-and-coming email protocol called IMAP, but many Internet service providers — such as Time Warner, Comcast and Fairpoint — only offer email access through a Web browser or through an older email protocol called POP. Unlike the email applications in earlier generations of Windows, the new Mail app doesn’t include POP mail support.

You could still check your email on the Web, or hop into Desktop mode and set up a classic-style email client like Thunderbird (assuming you aren’t running a limited Windows RT tablet), but neither of those options sink their claws into Windows 8 with the same intensity as the native Mail app. The Windows 8 Mail app integrates with the operating system’s People list and pops up system-wide notifications when you receive new messages; the alternatives don’t. There aren’t any Windows 8 Mail apps available in the Windows Store, either.

Don’t panic, though; all is not lost. Thanks to the Mail app’s support for webmail services like Outlook.com and Gmail, it’s possible to work around the crippling lack of POP functionality. It’ll take jumping through a hoop or two, and there is one big “gotcha!” involved, but you should be receiving your ISP-provided POP messages in minutes.

Here’s how to read your POP mail in Windows 8, with a helping hand from Gmail. Fear not; we’ll guide you through every step of the way.

Configure your Gmail account to work with your POP account

1. Create a Gmail account. If you don’t have a Gmail account already, head over to mail.google.com and whip one up. I recommend giving your account a decent-sounding handle — maybe your name? – instead of something silly. You’ll see why at the end. Make sure you’re signed into the account to continue.

add pop3 account gmail set up email on windows 82. Enter Gmail’s email account options. Click on the gear icon in the upper right-hand corner, then select “Settings.” In the Setting page, select the “Accounts and Import” tab along the top, then click the “Add a POP3 mail account you own” link in the “Check mail from other accounts (using POP3)” section. A new Window opens.

add new account gmail set up mail in windows 83. Configure Gmail to read your incoming POP mail. Enter your POP email account address on the first screen, then click Next and enter your incoming POP settings as specified by your Internet provider. (Don’t know this info? Search for “<your provider’s name> POP email settings”, sans quotes.) If you already had an active Gmail account, you might want to check the box that labels messages coming from the new POP account. Click Next, then confirm that you want to be able to send messages from the account as well.

gmail account added set up email in windows 84. Configure Gmail to send outgoing POP mail. Confirm your outgoing email settings, then continue. On the next screen, leave the “Send through Gmail” option. Then, tell Gmail to send a verification message to your email address. Either click the link in the message, or copy and paste the verification code into the last box. Now you’re good to go.

Configure the Windows 8 Mail app to read your Gmail account

connect gmail set up email in windows 85. Add a new account to the Mail app. Open up the Windows 8 Mail app, bring up the Charm Bar, then select “Settings.” In the Settings Menu, click on “Accounts,” then select “Google” from the list.

6. Add your Google Account. Enter your Gmail account name and password. Optionally checking the box will import your Google Calendar and Contacts. Voilà! Your Gmail account appears in the Mail app, complete with incoming messages from your POP account. Now, Windows 8 will send you a notification when you receive a new email.

Now for the bad news…

The above all sounds good and well, but here’s the rub: when you send an outgoing email, it will use your Gmail email address, not your POP provider’s email address — even if you’re replying to a message sent to your POP account. There’s no way around it; we tried mucking around in Gmail’s Web-based settings, the Mail app’s outgoing server settings, and everything else we could think of — all to no avail. Now you see why I suggested selecting a halfway professional-sounding Gmail account name.

That shouldn’t matter too much, though. You’ll still be receiving the messages sent to your POP account, and your contacts should still be able to receive your messages just fine despite the new Gmail handle. If tricky spam filters start snagging your outgoing messages, just sign into your POP account’s Web-based interface and send out a message telling your friends to look for messages from your new Gmail account. If your POP account doesn’t have a Web interface, sign into the Gmail website and send the message that way; you’ll find your POP email account listed as an option in the “From” line when you compose a new message.

Elegant? Not at all. But Windows 8 hides a lot of little flaws and awkward annoyances underneath its beautiful, multicolored surface, and hey — at least this fix works. Happy emailing!

Gaming

Trash at 'Super Smash Bros. Ultimate'? Use this guide to train up and get good

Super Smash Bros. Ultimate is the biggest game in the entire series, and it can be overwhelming for newcomers not used to the universe-colliding fighting game. Here's what you need to know when you're starting.
Mobile

The Galaxy S10 may be announced before MWC, sell for up to $1,750

While we still may be months away from an announcement, there's no doubt about it: Samsung is working hard on its successor to the Galaxy S9. Here's everything we know about the upcoming Samsung Galaxy S10.
Gaming

How to make a clan in ‘Destiny 2’ and where to go from there

Want to know how to make a clan in 'Destiny 2'? Here's everything you need to know, including how to design your clan's banner, earn extra loot, and help other players with guided games.
Outdoors

Need gift ideas? Here’s what to get the skiers and snowboarders in your life

You can't purchase snow, but you can grab your favorite skier or snowboarder some sweet gear this holiday season. We've hand-picked some of the best available that'll wow even the most well-equipped terrain park junkie we know.
Computing

Go hands-free in Windows 10 with speech-to-text support

Looking for the dictation, speech-to-text, and voice control options in Windows 10? Here's how to set up Speech Recognition in Windows 10 and use it to go hands-free in a variety of different tasks and applications within Windows.
Computing

Windows Update not working after October 2018 patch? Here’s how to fix it

Windows update not working? It's a more common problem than you might think. Fortunately, there are a few steps you can take to troubleshoot it and in this guide we'll break them down for you step by step.
Computing

Microsoft could split up search and Cortana in the next Windows 10 release

In the latest Insider preview build, Microsoft is exploring ways to split up Cortana and search on Windows 10. If Microsoft moves ahead with this change, we could see separate search and Cortana options in the Spring 2019 Update.
Computing

Mining cryptocurrency for Razer Silver isn’t worth your computing power

Gaming peripheral maker Razer launched a cryptocurrency mining scheme called SoftMiner. You use its software to mine and in return, you get Razer Silver which you can use to buy Razer gear.
Computing

Microsoft’s latest patent paves the way for Andromeda dual-screen mobile device

The latest patent discovery from Microsoft showcases a new hinge design for quickly opening a dual-screen mobile device with a single hand. Could this be additional proof surrounding the rumors of the company's Project Andromeda device?
Computing

Heal your wrist aches and pains with one of these top ergonomic mice

If you have a growing ache in your wrist, it might be worth considering changing up your mouse for something ergonomic. But which is the best ergonomic mouse for you? One of these could be the ticket to the right purchase for you.
Computing

Nvidia’s Jetson AGX Xavier module is designed to give robots better brains

Nvidia's pricey Jetson AGX Xavier might help drive the next generation of smart robots. Nvidia hopes that developers will use its new Xavier module to power AI-driven machines like delivery drones and robots used in manufacturing.
Computing

These Windows 10 keyboard shortcuts will update your OG Windows skills

Windows 10 has many new features, and they come flanked with useful new keyboard shortcuts. Check out some of the new Windows 10 keyboard shortcuts to improve your user experience and save more time!
Computing

Leaked AMD Ryzen 3000 mobile benchmarks look fit for thin, low-power laptops

AMD is poised to give Intel a run for its money in the ultra-low-power processor space for laptops. Leaked benchmarks for the Ryzen 3000 APU series show the AMD processor besting Intel's Core i7 Y series in multicore performance.
Mobile

Apple is spending $1 billion to hire up to 15,000 new employees in Austin

Apple has announced a series of expansions across the U.S. -- including a massive expansion to the company's Austin campus that will see it spending $1 billion to accommodate for up to 15,000 new employees.