Comcast Offers Refund for Outages

“After experiencing three nights of network outages in less than a week, BetaNews has learned that in at least one case in southeast Michigan, a customer received a credit of $2.86 on their bill to compensate for the two days of service he complained about.

While the number may seem arbitrary, it’s actually the $42.95 monthly charge divided by 30, which yields a $1.43 a day fee for access to the service.

Two other subscribers from New Jersey and New Hamsphire reported they had received about $5 and $6, using the same formula as the Michigan subscriber. “

Apparently Comcast is only refunding customers that actually call in to complain so if you want some money back, you better pick up your phone.

Read more at BetaNews

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