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Comcast Offers Refund for Outages

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“After experiencing three nights of network outages in less than a week, BetaNews has learned that in at least one case in southeast Michigan, a customer received a credit of $2.86 on their bill to compensate for the two days of service he complained about.

While the number may seem arbitrary, it’s actually the $42.95 monthly charge divided by 30, which yields a $1.43 a day fee for access to the service.

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Two other subscribers from New Jersey and New Hamsphire reported they had received about $5 and $6, using the same formula as the Michigan subscriber. “

Apparently Comcast is only refunding customers that actually call in to complain so if you want some money back, you better pick up your phone.

Read more at BetaNews

Ian Bell
Ian Bell
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I'm the co-founder and CEO of Digital Trends Media Group, which I launched in 2006 out of my home office to share my passion…
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