Skip to main content

Still waiting for your Mavic Pro drone to arrive? DJI says it’s working on it

dji mavic pro delayed drone 08ed
Image used with permission by copyright holder
Two compact, foldable quadcopters – DJI’s Mavic Pro and GoPro’s Karma – hit the drone market in quick succession last month, but it soon became clear that the former was having issues with production.

Comments started appearing on forums from pre-order customers growing frustrated at having to wait long past the October 15 launch date for their Mavic to arrive. Many are still waiting.

Some buyers speculated as to whether DJI had rushed the launch of its diminutive flying machine in panicked response to the arrival of GoPro’s foldable Karma copter, which was unveiled seven days before the Mavic in September but started shipping about a week after DJI’s rival product, on October 23.

‘We owe you an apology’

In an effort to keep its customers informed and onside, DJI on Thursday issued a statement that started, “We owe you an apology for our delays in delivering the new Mavic Pro.”

The Chinese firm said it had expected to deliver the first Mavics in mid-October, but “ramping up production to full speed at top quality took longer than planned.”

Without going into technical details, it said the problem was partly down to an issue “integrating a part into the Mavic Pro,” though it said this has now been resolved.

It also said that demand for the $1,000 machine, which has been praised for its extensive feature set, small size and light weight, was beyond its expectations, and so it’s now “working diligently to ramp up production.”

Despite “round-the-clock” efforts to get more Mavics produced, Shenzhen-based DJI said that high demand for the product meant it was still not in a position to offer specific delivery dates for most orders.

The company said that for orders received before November 3, 2016, it would do its best “to clear them all within the next seven to eight weeks,” which suggests some buyers might not receive their Mavic till after Christmas.

Keen not to lose customers to rival firms, DJI promised it’s “doing everything we can to get Mavic Pro to you as quickly as possible.” But do Mavic Pro buyers have the patience to wait?

Editors' Recommendations

Trevor Mogg
Contributing Editor
Not so many moons ago, Trevor moved from one tea-loving island nation that drives on the left (Britain) to another (Japan)…
DJI could drop a new drone this week. Here’s what to expect
dji could drop a new drone this week heres what to expect air 2s pre launch photo

Though not confirmed by the company itself, DJI is expected to unveil an update to its popular Mavic Air 2 drone this week.

The new drone is expected to be called the Air 2S, and while the name suggests an incremental update rather than a major design overhaul, there will still be some notable improvements. The news comes courtesy of OsitaLV, a reliable leaker who called it right with, for example, DJI’s FPV drone and the Osmo Pocket 2 camera.

Read more
Watch this breathtaking drone video of a volcanic eruption
watch this breathtaking drone video of a volcanic eruption iceland volcano

ICELANDIC VOLCANO ERUPTION 4K - Flying through the lava

Aerial filmmaker Stefan Forster has created an extraordinary piece of work (above) that captures the breathtaking beauty of a volcanic eruption.

Read more
Watch the new DJI FPV drone whiz between trees (until it doesn’t)
djis new fpv drone takes on trees and the won dji test flight

DJI recently launched its first FPV drone, a machine that can zip from zero to 60 mph in a mere two seconds before hurtling to a top speed of 87 mph.

Drone pilots across the experience spectrum have already been posting their first flights online, with some clearly more daring than others when it comes to taking on tricky obstacles.

Read more