Kenmore explains why glass washing machines lids are spontaneously shattering

kenmore washing machine lids shatter washer
Glass lids on a small number of Kenmore washing machines are spontaneously shattering, as shown in this picture. Elliott Advocacy

Are we caught in the spin cycle? A consumer advocacy group claims the glass lids of Kenmore top-load washers shatter spontaneously, and that brand-owner Sears is slow to resolve the problems. But don’t worry, Sears tells us: They’re designed that way on purpose.

In a blog post published just before Christmas, nonprofit consumer advocacy group Elliott Advocacy quoted a complaint by Jocelyn Albertson of Massachusetts, who reported that her washer lid shattered in the middle of the night.

“The entire lid shattered and spread tiny shards of glass all over the inside of my washer.”

“This March, I bought a Kenmore Elite Top-Load Washer from Sears. A couple of weeks ago, in the middle of the night, when the machine was not running, the entire lid shattered and spread tiny shards of glass all over the inside of my washer,” Albertson wrote.

When she Googled her washing machine model and the words “shattered lid,” she found that “multiple people since December 2017” had the same problem with shattered lids with the Kenmore washer. Her next step was to call Sears.

When Sears sent a service person to Albertson’s home, he told her Sears would need to replace the lid and that they would “take the machine apart and vacuum it out” to remove the glass shards and pieces scattered throughout the washer’s interior.

Unfortunately, when she wrote to the advocacy group, Albertson was still waiting.

“I was tentatively ok with this solution since at least they were trying to fix it. We were supposed to have it fixed in early September,” Albertson continued. “But then I received a call from Sears, saying the replacement lid is back ordered with no estimated shipment date. So we are without a washing machine indefinitely.”

The consumer advocacy organization wrote about a similar complaint in April 2018 from Joseph Hill of California.

“I purchased a Kenmore Elite washing machine and dryer about six weeks ago for $2,200 and had it delivered and hooked up,” Hill wrote. “The washing machine glass shattered in the middle of the night 35 days after installation.”

After a service representative ordered a replacement part, Hill was eventually informed that the lids were on backorder.

Elliott Advocacy’s founder Christopher Elliott contacted Sears on their behalf, and Sears replaced Albertson’s and Hill’s washing machines.

Digital Trends reached out to Kenmore for a comment, and received the following in response:

“Within the first year of purchase, on a very small number of units, failure in the glass may be due to imperfections in the glass at installation and would be covered under the manufacturer’s warranty. Breakage beyond the first year following purchase is most likely due to damage caused to the glass during use. Damage to the glass can be caused by a number of things including placing things on top of the lid or an object striking the glass—both examples may cause a weakness and lead to failure over time.

As a precaution, and for the safety of our customers, this Kenmore washing machine (and the industry in general) uses safety glass that is specifically designed to “pebble” into small pieces with rounded edges to help prevent injury if the glass breaks. This is the latest technology, and while the sound of breaking glass may startle a homeowner, Kenmore products comply with industry (UL) Safety Standards.”

Kenmore appliances are manufactured by a variety of international appliance manufacturers, according to a CNN Money report. The Kenmore brand belongs to Sears Holdings.

Updated December 24, 2018: Kenmore brand commented on washing machine glass failure.

Wearables

Lack of regulation means wearables aren’t held accountable for health claims

As fitness trackers become more like health monitors, some physicians are concerned they can lead to over-diagnosis of non-existent problems. It’s already happening with wearable baby monitors.
Gaming

Have a problem with your Xbox One X? We have the solution

The Xbox One X is a brilliant console, but it's not without its issues, ranging from simple annoyances to severe hardware problems. Here are common Xbox One X problems and how to fix them.
Gaming

Having issues with your PS4? Check out our solutions to its most common problems

Just because the PlayStation 4 is a remarkable system doesn't mean that it's immune to the occasional hiccup. Thankfully, we've vetted some of the bigger PS4 problems and found solutions for whatever might ail you.
Home Theater

Here are some common AirPods problems, and how to fix them

Apple’s AirPods are among the best fully wireless earbuds we’ve seen, but they’re not perfect. If you’re having trouble, take a look at our guide to the most common problems and what you can do to fix them.
Smart Home

Abode Systems upgrades its smart home gateway with new chip and Z-Wave Plus

Palo Alto-based Abode Systems is adding an upgrade to its popular smart home starter kit by replacing its central gateway with a second-generation version that supports cellular backup and enhanced Z-Wave support.
Smart Home

Put away that sponge and let us help you pick the best dishwasher for your buck

Tired of doing dishes by hand? Take a look at our picks of the four best dishwashers currently available and let a machine do the dirty work for you. They’ll do a much better job, anyway.
Product Review

Making a smart home can be a DIY job, but security should be left to the pros

Sure, you can DIY a smart home system, but when it comes to security, you should seriously consider professional monitoring and service. That’s where Vivint comes in. Is it worth the lofty price?
Smart Home

You can play NPR’s ‘Wait Wait Don’t Tell Me’ on your smart speaker

You can play "Wait Wait Don't Tell Me" on Amazon Echo speakers or Google Home devices with the new Wait Wait Quiz. It's hosted by Peter Sagal and Bill Kurtis and will be updated every week with new questions.
Smart Home

Walabot Home, a device aimed at keeping seniors safe, expands its capabilities

When you have to be away from your elderly family members, Walabot Home can serve as your surrogate. This device can detect when your loved one falls and will call for help — no wearables or user input required.
Smart Home

Allergies acting up? Thes best air purifiers on the market can offer relief

Indoor air is often more contaminated than the air outside, which can cause an array of health issues over time. Luckily, these air purifiers can easily rid your home or office of unwanted allergens and contaminants.
Smart Home

Hackers hijack Nest camera, issue fake warning of North Korea missile attack

A Nest security camera hijacked by hackers who used the device to issue a fake warning about an incoming North Korean nuclear missile attack heading toward Los Angeles, Chicago, and Ohio.
Smart Home

Starbucks coffee delivery lands in 6 more cities via Uber Eats

Starbucks is in the process of expanding its coffee delivery service far beyond Miami. Available via the Uber Eats app, the service has just launched in San Francisco, with five additional cities joining in the coming weeks.
Computing

Think someone's leeching off your Wi-Fi connection? Here's how to find out

It's important to find out immediately if anyone is stealing your bandwidth. Here's how to tell if someone is stealing your Wi-Fi using a few simple tools, along with some suggestions on improving security.
Smart Home

Sing with Freddie Mercury with the ‘Ay-Oh with Bohemian Rhapsody’ Alexa skill

20th Century Fox announced a new Alexa Skill for Freddie Mercury fans. To celebrate the digital release of Bohemian Rhapsody and a National Day of "Ay-Oh," fans can download the Ay-Oh with Bohemian Rhapsody Skill.