Skip to main content

Apple offers advice to customers hobbled by its global store closures

All Apple Stores outside China are currently closed due to the coronavirus, formally known as COVID-19. The tech giant took the decision last week, telling customers the stores will stay shut until at least March 27 as the company seeks to do its bit to help slow the spread of the virus.

Since the shutdown, it appears plenty of customers have been contacting Apple about various issues linked to the store closure. Like how to get a faulty device repaired, or how to collect one that’s already been fixed.

Related Videos

In response, the company this week posted an FAQ page aimed at helping those in search of answers for these kinds of issues.

For example, what if you want to return a product within the 14-day return period but it falls inside the period during which the stores are closed? Well, Apple says not to worry, as it will happily accept the item for up to 14 days after the stores reopen on March 28.

Also, if your device is at an Apple Store for repair and you’re wondering when you can get it back, Apple says on its FAQ page that if it’s ready for pick-up or is awaiting parts, a staff member will be in touch to let you know what’s happening. If your device is ready for pick-up, you’ll be able to collect it on March 15 or 16 between 12:00 p.m. and 5:00 p.m. You can also check the repair status online via its support page.

For anyone with a device suffering an issue, the company recommends starting the “repair request” process online or contacting support.

If you made a Genius Bar appointment before March 27, Apple recommends rescheduling it via Apple’s site for March 28 or after.

Anyone that placed an order for collection at their local Apple Store can pick it up from there on March 15 or 16 between 12:00 p.m. and 5:00 p.m.

Finally, if you placed an order online and had it shipped to the Apple Store, you can still make changes to that order if you so wish. Simply visit Apple’s order status page to view the status of your order and make the desired changes, or contact the company via chat or phone.

Apple has promised to continue paying its hourly workers as well as its salaried workers while its stores are closed, and will also provide health leave for employees affected by the virus.

“We have expanded our leave policies to accommodate personal or family health circumstances created by COVID-19 — including recovering from an illness, caring for a sick loved one, mandatory quarantining, or childcare challenges due to school closures,” the company said.

It has also told its office staff to work remotely for the time being, if their job allows, while telling those who need to be on-site to maximize interpersonal space when possible, adding that it will be introducing new health screenings and temperature checks, and launching “extensive, deep cleaning” procedures at all of its sites as part of measures to tackle COVID-19.

Editors' Recommendations

6 weeks in, I see the value in committing to the Apple Watch Series 7
ECG on the Apple Watch Series 7.

The Apple Watch is the best smartwatch you can buy today (provided you own an iPhone), and six weeks into wearing the Series 7, my opinion about it as a smartwatch hasn’t changed — it’s effortlessly simple to use, metronomically reliable, and completely customizable.

Now that I've worn it for a decent length of time, it has gathered plenty of health and activity data, and Apple Health has started to show the value in committing to wearing the Apple Watch every day. Because I think the Series 7 is excellent and encourage people to buy one, I want to show what you get long-term when you really invest in it. So has it been worth it, and is there any real value in the health data it presents?
Everyday wear
For the Apple Watch to collect its data, you have to wear it, and that’s not going to happen if it’s annoying or uncomfortable. With the right band, the Series 7 practically disappears on your wrist, so even those who don’t enjoy wearing a watch will quickly get used to it. And the variety of bands available means that if one doesn’t feel right, there will almost certainly be another that will.

Read more
Amazon’s air quality sensor can tell you when indoor air is dirty
Amazon Smart Air Quality Monitor

As the temperature drops and we all spend more time indoors, the air quality of your home grows more important. Between the fireplace, filters that need to be changed, and the pollutants that come in from outside, the air quality in your home can get in bad shape before you realize it. Amazon's new Smart Air Quality Monitor provides you with a simple way to check your home's air quality.

The Smart Air Quality Monitor measures particulate matter like dust, volatile organic compounds (VOCs), carbon monoxide, temperature, and humidity. If your air quality is poor, Alexa will send an alert through the app or from your Echo device. Alexa can give you a brief overview of the air quality in your home, but you can take a deeper look through the Alexa app or on an Echo Show device to see trends throughout the day and beyond. Understanding what causes poor indoor air quality can help you change your routine to make healthier decisions.

Read more
5 things the Amazfit GTR 3 Pro can do that the Apple Watch Series 7 can’t
Always-on screen mode on the Amazfit GTR 3 Pro.

The Apple Watch Series 7 goes on sale starting October 15, and the first batch of reviews have already dropped. While you might already be keen on buying an Apple Watch Series 7, we're here to show you five things it can't do compared to the Amazfit GTR 3 Pro which we're also putting to the test.
1. Automatic nap tracking
Source: Amazfit

The Apple Watch Series 7 can track your sleep. It can also track your naps. However, to use this feature, you need to create a sleep schedule on your iPhone. On the other hand, the Amazfit GTR 3 Pro tracks your sleep automatically. All you need to do is wear it on your wrist while sleeping. Amazfit even says that it can track naps that exceed 20 minutes, which most other smartwatches confuse for genuine sleep. Automatic naps tracking is extremely useful for people who enjoy naps, work the night shift, or simply have an irregular sleep schedule Cosmo Kramer style. That's where the GTR 3 Pro can keep tracking where the Series 7 can't.
2. Much more data on sleep
Part of sleep tracking is numbers, and sure enough, the Apple Watch Series 7 tells you how many hours you spent in the bed and how many of them you actually slept. On the other hand, the Amazfit GTR 3 Pro can monitor sleep stages, track sleep breathing quality and give you suggestions for sleep habit improvements. The smartwatch allows you to check your sleep data quickly, easily, and shows up directly on the watch screen -- so there's no need to go swiping through your phone and launching apps when you first wake up.
3. Stress Monitor

Read more