Skip to main content
  1. Home
  2. Mobile
  3. News

The Moto Z2 Force display isn’t shattering, but it is reportedly peeling

Motorola to waive fee for customers with peeling Moto Z2 Force Shattershields

By

When Motorola’s Moto Z2 Force launched last summer, one of its highlighted features was the proprietary “Shattershield” technology used on the display — which the company claims is guaranteed not to crack or shatter for four years. Now, owners of the Moto Z2 Force have been reporting that the Shattershield is reportedly peeling off.

According to some reports, the Shattershield is peeling in particular around the fingerprint button and the corners of the screen — which you can see in the photos below from PiunikaWeb. While a cause hasn’t been confirmed, it could possibly be due to the heat produced when charging the phone. If there’s a Moto Mod attached during charging, the heat could be causing the top layer of the screen to curl up in the corners and in other spots on the device.

Recommended Videos

While Motorola believes most of the issues users are having with the Moto Z2 Force screen can be attributed to cosmetic damage, the company told Digital Trends the peeling incidents affect only a “minimal quantity” of devices, and that it will “waive the fee for affected customers.”

Users have been taking to Motorola’s forum to report this exact issue since as early as October, but more complaints are still appearing this month. Even though the top layer is meant to act as a permanent screen protector, it’s still designed to be replaced. Motorola normally charges its customers $49 for the repair.

Please enable Javascript to view this content

After reading our coverage, Motorola sent Digital Trends a statement addressing the issue. “Like all Motorola phones, the Moto Z2 Force edition goes through extensive accelerated life testing to help ensure it will stand up to the rigors of everyday life as part of its qualification for shipment. A small number of customers have reported the protective lens liner peeling on their Moto Z2 Force edition.”

Although the Moto Z2 Force’s display and lens are protected by a four-year warranty, the peeling of the Shattershield is not.

If you’re experiencing peeling problems with the Shattershield on your phone, you can contact the Motorola Return and Repair Center for a complimentary replacement.

Updated February 9: Added statements from Motorola.

Editors’ Recommendations

Topics
Brenda Stolyar
Brenda Stolyar
Former Digital Trends Contributor
Brenda became obsessed with technology after receiving her first Dell computer from her grandpa in the second grade. While…
Samsung is paying big bucks for your old phone when you upgrade to the S25
The Samsung Galaxy S25 Ultra's camera.

Out with the old, in with the new. It's a spring cleaning mantra, but also a pretty good practice when upgrading to one of the newest, best smartphones. Right now you can not only get regular trade-in credit on the top three best Samsung phones (the S25 series) but also get up to $900 in enhanced trade-in credit. This deal, which lasts through March 30, could save me $600 if I give up my Pixel 8 Pro. Tap the button below to play with the system yourself or keep reading to see our analysis of what you could get, as well as more info about the fine print on Samsung trade-in credits.

How much Galaxy S25 trade-in credit is your phone worth?
First of all, let's look at the basics about what you could get from Samsung. With no trade-in at all you can save up to $300 on your new phone. For example, you save $100 on unlocked 256GB version of the standard Samsung Galaxy S25, taking it down to $760 from $860. We see that this is a real deal, too, as requires you to lock in the phone to a carrier to get the same price.

Read more
You can buy a special Oura Ring 4 bundle at this store
A person wearing the Oura Ring 4.

The Oura Ring 4 is now available to purchase at Costco, and it comes with a handy extra you don't get everywhere else. Oura's continued expansion into retail stores is a highly important step to getting the smart ring on more fingers, as not only will Oura reach a potentially different base of customers, but it also lets people try the ring on in person.

You’ll be able to visit Costco and buy the Oura Ring 4 in gold, silver, or black finishes, and the retailer should carry all sizes between size four and size 15. There’s a small incentive to purchase the Oura Ring through Costco too, as the bundle will include an additional charging plinth. It’s more helpful that you may think, as it’s custom made for the Oura Ring, so even if you only ever use it as a spare, there won’t be any worry about losing a charger when traveling.

Read more
There’s a new glow in dark phone but good luck buying it
Realme P3 Ultra 5G

Realme has announced a couple of new smartphones to its portfolio in the P3 Ultra 5G and the P3 5G, with the former being the company's first "Ultra" device and the world's first smartphone to feature the MediaTek Dimensity 8350 Ultra chipset. We know, there's a lot of use of the word 'ultra' going on here. 

Alongside the MediaTek processor, the Realme P3 Ultra 5G has a 6,000mAh battery and it supports 80W AI Bypass charging, which means it isn't just speedy to charge but the AI Bypass Charging tech is designed to allow for gaming without overheating. 

Read more