Common Lumia 1020 problems and how to fix them

Nokia Lumia 1020 back left angle

The Nokia Lumia 1020 is certainly not without its foibles, but there’s no doubting the credentials of that stunning camera. We’ve been hanging out in dingy forums, wading through customer support, and investigating the downsides of the Lumia 1020. Our aim in this mission? To bring you a set of possible fixes for what ails your smartphone. These are the common Lumia 1020 problems that we found and our top suggestions for how to overcome them.

Problem: Rapid battery drain and overheating

Modern smartphones, like the Lumia 1020, are packed with features and people use them for longer than ever before. That tends to result in a major drain on the battery, and the device can also get very warm. There are a few things you can do to reduce the strain. Check out our tips on saving smartphone battery life for some ideas. If you still have persistent overheating and battery drain problems with your Lumia 1020 then there are other things you can try.

Potential solutions:

  • Go to Settings > battery saver and choose when it should be activated. Bear in mind it will reduce updates, pause some live tiles, and prevent apps from running in the background.
  • Use the Back key to exit apps so they are not left running in the background.
  • Make sure your battery is actually fully charged via Settings > battery saver > battery information.
  • Hold the volume down and power buttons for around 15 seconds to hard reset the Lumia 1020.
  • Make sure that your operating system is up to date via Settings > phone update > check for updates.
  • Make sure that your apps are up to date. A rogue app could be the cause of your battery drain so note any correlation between problems and specific apps, and consider uninstalling any likely culprits. You can also go to Settings > applications and swipe left to Background tasks. Disable problem apps from running in the background.
  • You could try a factory reset to completely wipe your phone, but you will lose everything so back up anything important first. Go to Settings > about > reset your phone and see if that helps. Be sure to pay attention to any changes in behavior after you install new apps.
  • If nothing we’ve suggested works, you may have a faulty battery. Contact your carrier, retailer, or Nokia and ask about a replacement handset.

Problem: Random reboots or freezes

A few Lumia 1020 owners have run into issues with their phones randomly rebooting or freezing. The Lumia 1020 may turn itself off and on again during use, or even at rest. It may also freeze and become unresponsive. There’s a good chance this is related to specific apps or services.

Potential solutions:

  • Make sure that you use the Back key to exit apps so that they aren’t running in the background.
  • Try a soft reset by holding the volume down and power buttons until the phone vibrates.
  • Make sure Windows Phone is up to date via Settings > phone update > check for updates.
  • Check that your apps are up to date as well.
  • Try a hard reset to wipe your phone (back up everything important first). You can do this via Settings > about > reset your phone. If your phone is unresponsive, you can reset by pressing and holding the volume down button and connecting your charger. You should see an exclamation mark on screen. Now press these keys in order: volume up, volume down, power, and volume down again.
  • If you still have a frequent problem, take it back to your retailer or carrier, or contact Nokia and try to get a replacement handset.

Problem: Poor voice call quality

A number of Lumia 1020 owners have run into issues with call quality. It may sound like the other caller has a lisp, or there’s a rustling noise or static during calls. The other caller may also find that your voice is cutting in and out during the call.

Potential solutions:

  • Using the wrong SIM or having a damaged SIM or a SIM that isn’t inserted correctly could contribute to this issue. Try changing the SIM card and test it.
  • There could be a hardware fault, in which case you’ll need to get a replacement handset. Take it back to your carrier, retailer, or contact Nokia.

Problem: Screen orientation locked

You can’t currently lock the screen orientation in Windows Phone 8 devices, but there is a rumor that the ability is coming in the next update. In any case, some people have found their screen orientation is getting locked in landscape or portrait and no longer responds to the device being rotated.

Potential solutions:

  • It may be that an app you were using locked the screen orientation. If that’s the case then a soft reset will fix it. Just hold down the volume down and power buttons until your phone vibrates. Let go and it will restart.
  • If that doesn’t work then your gyroscope could be faulty and you’ll need to take the phone in for repair or get a replacement.

Problem: Wi-Fi keeps dropping out

A lot of people have been complaining about their Wi-Fi connection slowing to a crawl or cutting off altogether when the screen times out. Wi-Fi issues are very common, but this could be caused by settings.

Potential solutions:

  • Go to Settings > wifi > advanced and tick Keep wifi on when screen times out. This is a battery saving feature.
  • If that doesn’t work then try turning off your router and soft reset your Lumia 1020.
  • Make sure that your router firmware is up to date and that your phone software is up to date via Settings > phone update > check for updates.
  • Check up on how to change channels on your router and turn your MAC filter off.

That’s all folks, but if you have another Lumia 1020 issue or you’ve found an alternative fix for a Lumia 1020 problem that we haven’t listed, then please share your experience in the comments.

Social Media

Addicted to Instagram? Its new ‘activity dashboard’ is here to help

Ever get that nagging feeling you're spending too much time on Instagram? Well, a new "activity dashboard" has a bunch of features designed to help you better control how you use the addictive photo-sharing app.
Mobile

How to take great photos with the Pixel 3, the best camera phone around

You’ve scored yourself a new Google Pixel 3 or Pixel 3 XL, and you want to take advantage of that incredible camera. We’ve got everything you need to know right here about how to snap the best photos with your Pixel 3.
Mobile

Text messages are disappearing on Pixel 3s, but a fix is on the way

The Google Pixel 3 and Pixel 3 XL are arguably the best Android phones out there right now -- but they aren't perfect. Users have reported a number of issues and problems related to the Google Pixel 3 and Pixel 3 XL. Here's how to fix them.
Mobile

Master your new Nokia 7.1 with our favorite tips and tricks

At $350, the Nokia 7.1 is a nearly perfect budget phone. It has a gorgeous body, good hardware, and a capable camera. Recently purchased the Nokia 7.1? Here are a few of our favorite tips and tricks to get you started with your new phone.
Computing

Stop your PC's vow of silence with these tips on how to fix audio problems

Sound problems got you down? Don't worry, with a few tweaks and tricks we'll get your sound card functioning as it should, and you listening to your favorite tunes and in-game audio in no time.
Mobile

Best iPhone 7 Plus screen protectors to shield your big, beautiful display

Cracked screens are expensive to replace. Fortunately for you, we've rounded up what's available in terms of protection for Apple's large iPhone 7 Plus. Here are the best screen protectors you can buy.
Computing

Four fake cryptocurrency apps were listed on the Google Play Store

It is a dangerous time to be going after crytocurrency on Android. Four bogus cryptocurrency apps were spotted on the Google Play Store this week, according to a report from cybersecurity researcher Lukas Stefanko. 
Mobile

New sensor from L’Oréal tracks UV exposure to keep your skin safe from the sun

L'Oréal has announced a new wearable sensor that attaches to your clothing and can track ultraviolet light. The sensor uses NFC instead of Bluetooth -- meaning it doesn't need a battery to work properly.
Cars

Uber rolls out rewards program that lets its most loyal riders lock in prices

Uber launched a new loyalty program today called Uber Rewards. It offers frequent riders credits to Uber Eats, car upgrades, and the ability to lock in prices on their most traveled routes.
Gaming

15 tips for keeping your vault-dwellers alive in ‘Fallout Shelter’

The wasteland can be an unfriendly place, if you don't know what you're doing. Here are 15 tips that will help your vault thrive in Fallout Shelter, including information on questing.
Mobile

Motorola Moto G7: Here’s everything we know

The Moto G6 range is still relatively new to the market, but rumors have already started about the Moto G7, which is expected some time in 2019. Apparently, a G7 Power version will be joining the G7, G7 Play, and G7 Plus.
Mobile

T-Mobile's new Revvl 2, Revvl 2 Plus are now available for purchase

Last year, T-Mobile launched its own line of branded smartphones. As a follow-up to their predecessors, the carrier has unveiled the Revvl 2 and Revvl 2 Plus -- complete with a sleeker design. Here's everything you need to know.
Wearables

Google's Wear OS update 'H' promises battery life improvements

Google has rebranded its Android Wear operating system to Wear OS. Removing the Android name may help people better understand Google-powered smartwatches, which also play nice with iOS devices. 
Smart Home

Huawei could soon take on Google and Amazon with a new digital assistant

According to a report from CNBC, Huawei is working on a new digital assistant that could try to take on the likes of Google and Amazon's Alexa. Huawei already has a digital assistant in China, but the new one will be aimed at markets…