AT&T's corporate headquarters

AT&T's announcement Sunday that it will acquire T-Mobile USA from Deutsche Telekom drastically alters the mobile industry. But what does it mean for customers? Following are the seven most significant changes for customers likely to result from this monstrous merger.

AT&T massively reshaped the US mobile industry landscape Sunday with its planned purchase of T-Mobile USA. The stunning $39 billion acquisition will merge AT&T, the second largest wireless carrier, with T-Mobile, the fourth largest, to create the biggest mobile company in the county. This pushes Verizon back to number two and makes Sprint’s number three seat seem even more distant.

If federal regulators approve the deal — and they most likely will — the corporate union will consolidate 90 percent of the wireless business in America down to only three companies with 43 percent to AT&T alone. This likely means big changes for subscribers of both AT&T and T-Mobile (but especially T-Mobile) and they’re not all good. Here are the seven best, worst and ugliest outcomes from AT&T’s purchase of T-Mobile USA.

1. Expanded coverage
Through the purchase of T-Mobile, AT&T gains both additional cell towers and wireless spectrum. This is great news for both AT&T and T-Mobile customers as coverage should increase for all areas. For such benefits to become reality however, AT&T must first enable T-Mobile towers, which transmit a 3G signal at a different frequency than AT&T, to work with current 3G-enabled AT&T phones, and vice versa.

More importantly, AT&T-T-Mobile will sit at the forefront of the 4G movement — the future of wireless. T-Mobile already boasts “the nation’s first 4G network” with its HSPA+ offerings, although it must be said that this is not technically considered 4G to some engineers. AT&T — which also offers HSPA+ but does not advertise it as a 4G connection — has announced plans to launch its 4G LTE network sometime this year. According to AT&T President Ralph De La Vega, the merger will bring LTE access to “95 percent of the U.S. population,” which includes “not just major cities but [also] rural America.”

This is one of AT&T’s best arguments to the US government for why the deal should be approved, as President Obama recently announced the expansion of 4G wireless access nationwide as one of his administration’s top priorities.

2. Higher prices for everyone
Fewer companies means less competition. And despite what AT&T wants you to believe, this always results in higher prices for customers. By swallowing T-Mobile USA, AT&T has killed off a fierce rival — one that has consistently offered better value plans that AT&T couldn’t bend far enough down to hand out. It’s possible that AT&T could hang on to T-Mobile’s budget offerings to keep a hold on the lower-end market, but don’t count on it. T-Mobile is in the no-mans-land area of wireless. One step up from Boost Mobile and Cricket Wireless, but considered a challenger brand when compared to the big three – AT&T, Verizon and Sprint.

Regardless, if the plan is approved, anyone who wants to sign with a major wireless carrier is left with three choices: AT&T-T-Mobile, Verizon Wireless and Sprint Nextel. Unfortunately, Sprint (which came out firmly against the deal) would be roughly one third the size of an AT&T-T-Mobile conglomerate and much less competitive overall. Because of this disparity between carriers, the prices of the US mobile market will be essentially controlled by the top two largest cellular companies: AT&T-T-Mobile and Verizon — not exactly the kind of business environment that results in good deals.

3. T-Mobile users get the iPhone — in a year
Yes, it is a near certainty that current T-Mobile subscribers will eventually have access to Apple’s iPhone without having to switch wireless providers. Seeing as the deal is estimated to take a year to finalize however, access won’t be immediate. As T-Mobile explains in the mandatory set of FAQs released after news of the deal hit the press: “T-Mobile USA remains an independent company. The acquisition is expected to be completed in approximately 12 months. We do not offer the iPhone. We offer cutting edge devices like the Samsung Galaxy S 4G and coming soon our new Sidekick 4G.”

4. Customers will have fewer phones choices overall
While T-Mobile customers should expect to have access to a greater number of phones, the overall number of handsets available to US customers will likely shrink. Rather than continue to offer T-Mobile’s entire phone lineup, AT&T will probably pick a smattering of the most desirable devices to add to its arsenal. (Which phones AT&T chooses depends on how it handles its array of 3G/4G technology choices.)

Also, as the fourth largest carrier, T-Mobile could take chances on untested handsets, like the original Android smartphone, the G1. T-Mobile also allows customers to use unlocked phones, and even offers up unlock codes. AT&T’s careful, lumbering ways will probably prevent all of this, which adds up to less choice for mobile users, not more.

5. Billing cycle changes and higher fees for T-Mobile users
Right now AT&T charges customers for the upcoming month, whereas T-Mobile charges for the month that just passed. Since the AT&T method gets the money in the bank sooner, expect that option to prevail. Also, T-Mobile customers pay less in fees than AT&T customers. Those fees, we believe, will go up.

6. No more “unlimited” data plans
T-Mobile still offers unlimited data plans, while AT&T does not. Or, rather, T-Mobile’s “unlimited” plan give users the ability to use up to 5GB-per-month, for $30. Data usage past the 5GB threshold is throttled. AT&T’s data plans cap out at 2GB, with extra charges for additional data usage. Expect AT&T to offer its 34 million new subscribers the latter.

7. T-Mobile customers get rollover minutes
Despite its reputation as the “worst carrier” in the US, AT&T does have at least one attractive feature: rollover minutes. T-Mobile users, whose minutes currently expire at the end of the billing cycle, can now look forward to the endless build-up of minutes that AT&T subscribers currently enjoy.

Obviously, these will likely not be the only changes. And the exact details should begin to become more clear as the deal reaches its close. In addition to the effects felt by customers directly, this merger stands to significantly alter the US mobile phone industry for years to come. For now, however, the fate of America’s wireless industry rests on the federal government, which must decide whether or not all this is a good idea.

Showing 32 comments

  1. dilmira25 at 12:16pm 6th April 2011 we have been customers with t mobile for over 10 years now and we have always been very satisfied with their customer service and the plans they have provided and with this new change I really think that AT&T should grandfather these existing new customers with their existing plans so that AT&T will keep all these existing customers happy and do a great deal of business with us. I have always believe that if listen to the voice of your customers and keep them happy you will be more successful in the years to come. If we cant keep our existing services, I will personally change my carrier elsewhere because I think that will be plain o rubbish to change and have no loyalty toward us who have been with t mobile for a such long time.
  2. Waltbabyluv at 2:37pm 1st April 2011 So when will tmobile stop accepting new customers?
  3. Justin at 9:23am 28th March 2011 Att does market their HSPA+ as 4G now. Atrix and Inspire 4G ring any bells?
  4. warriorprophet at 11:11pm 27th March 2011 Both ATT and T-Mobile have stated that all T-Mobile contracts and plans in force will continue. What typically happens with ATT is that you will keep that plan as long as you make no changes, change your address, change who has financial responsibility for the account, or upgrade to a new device and then they will force you to switch your account to whatever is on offer at the time. I have been selling ATT/cingular for 7 years and this is always how it has gone as they gobbled up other carriers, split/merged/split/merged, etc.
  5. Lulu200 at 5:22pm 23rd March 2011 I'm feeling sorry for 100,000 workers that aren't going to have a salary within the next 2 years thanks to the merger. If you think of the greater good of the merger then i'ts great that that 95% of the US population will have 4G LTE access, even in the rural areas. Being a T-mobile contract customer I'm finding it hard to be happy about the merger as I know the cell phone plan prices are going to go higher, the service & innovation we have enjoyed with T-Mo will sink to an unacceptable level with AT&T. I'm sure the regulators will insist on concessions to other smaller companies before putting their seal of approval on this AT&T & T-Mo merger. If this happens then prepaid companies like Tracphone, Net10 and Straight Talk can offer much lower prices on their prepaid plans. In fact I'm going to change from my T-mobile contract to Net10 prepaid once my contract expires so that I can control my cell phone expenses for the next year and a half till the dust settles on the pricing and the customer service is more solid. Actually I think Net10's prepaid plans are much cheaper than having a contract and they also use the networks of Verizon, AT&T & T-Mobile so you get the best coverage from coast to coast.
  6. Trademark Litigation at 12:53am 22nd March 2011 Here is a similar story AT&T announced yesterday that it has reached a deal to acquire T-Mobile. It cost AT&T $39 billion to become the most powerful carrier in the US. According to Ars Technica, AT&T confirmed a $39 billion deal with T-Mobile's parent company, Deutsche Telekom, that will see T-Mobile's become part of AT&T, making them the largest cellular carrier in the U.S., and the only one offering GSM phones. Thus far the fawning corporate media has sort of stood in awe of the deal. They haven’t really been reporting about how the AT&T takeover of T-Mobile is actually bad news for consumers. They have been talking about it like it’s some kind of quasi noble act where there are no victims and that AT&T is only in this position because they are the best at what they do. So far the only people in the media who get how bad this deal might be for consumers is the tech media, but we’re only talking about a very small percentage of the press. That’s not enough to inform the voting public.
  7. Winski at 10:42am 21st March 2011 T-Mumble can take their phones, plans and fake advantages and blast them where the sun don't shine. The best thing that could happen from this deal is that AT&T (SBC to us old timers) makes T-Mumble disappear - immediately. All gone - Poof..!!! Dust...hollow space....wasteland.....smudge...
    1. tree at 11:08am 21st March 2011 I'm sure that AT&T has been dying for ages to wave that evil, "disappearing" magic wand at all of us money-saving, fewer call-dropping, happy with cutomer service loyal T-Mobile customers. I only hope that federal regulators keep consumer best interests in mind, which would mean no merger
      1. fgoodwin at 2:12pm 21st March 2011 tree, you realize that "Winski" is almost certainly a troll?
      2. neilsomebody at 9:03am 27th March 2011 AHAHAHA you said Happy with T-Mobile Customer Service. Nice Funny!
  8. Adam Hughes at 4:28pm 21st March 2011 This is actually really bad if you know economics well enough...
  9. Chris Johnson at 3:50pm 21st March 2011 I love that the only two things that people could be "happy" with are: expanded coverage (though I doubt it will be that much better, nor do I think it will happen right away) and roll over minutes which is a joke - who the hell goes over their minutes anymore?I'll be curious to see what happens and how many people will leave for another carrier? Will AT&T allow for people to opt out of their contracts if they're forced to pay more?
  10. NMH42 at 4:48am 21st March 2011 Could someone please tell me in plain English what is going to happen to my T-Mobile account if and when the merger with AT&T occurs. All I can gather from all this "teckie" talk is that it isn't going to be good for me! What happens with our present account plans? For instance, the two year contract I've had for who knows how many years? Will that be likely to change in mid-stream??
    1. warriorprophet at 11:13pm 27th March 2011 Nothing will happen as long as you just keep paying your bill. You won't be forced to change to an ATT plan until you upgrade your device, move, or change the owner of the account. The only exception to this is the Tmobile@home home phone service and Tmobile wifi calling, which have already been dropped by tmobile and any change to devices or plans on your account already turns these features off on your account...
  11. AyeJaye Lovern at 10:54am 21st March 2011 You're already missing out if u have att/tmobile or sprint anyway...
  12. Curtis Thomas at 10:38am 21st March 2011 this is enough to make a grown man cry. higher bill for less stuff. hopefully a few feds on the panel that has to approve this deal have t mobile. if it gets approved, I see a lot, maybe not 34 million, but a lot of tmobile customers switching to sprint or just dropping wireless altogether. then the feds will have to make all the bells, mostly now owned by at&t, put payphones back up, costing them in the long run. I say make because we know they won't do it on their own, they'd rather you buy a cell phone, most likely one of theirs. I think its a badly timed deal where everyone except at&t customers loses.
  13. Artemis_Entreri at 1:27am 21st March 2011 When Suncom(AT&T) and Cingular merged those with Suncom were allowed to keep there plans the already had. Contrary to popular belief AT&T isn't the devil. ;P
  14. Raj at 11:50pm 20th March 2011 Overall, this is terrible news. 1. At&t has the worst plans and prices, absolutely uncompetitive. 2. They will set subscribers back years in terms of data usage caps; this is 2011, we shouldn't ne going backwards with technology and advancement needed for the modern subscriber. 3. I would much rather prefer Sprint 4. Screw rollover minutes, I already have unlimited everything. And if that changes, I'm jumping ship to Sprint, after being with Tmobile/Voicestream since 1997. Here's how to fight it: http://www.howardforums.com/showthread.php/170835...
    1. Holly at 4:47am 1st April 2011 I agree &.im with u. I use 2 b an att customer &.will nvr go back. Im jumping ship as soon as merger complete. Im gonna start.looking now...im taking friends family with me
  15. jose g at 11:48pm 20th March 2011 Thanx for the breaking news Andrew Counts. It was very informative. Keep up the good work. It was nutritional
  16. Dzoe Kies at 6:20am 21st March 2011 it to slow.
  17. Willie Torres Lean at 6:09am 21st March 2011 Sucks!!!
  18. Sarfy Sarfaraz at 6:07am 21st March 2011 another T to ATT - does it mean more Torture? -;)
  19. Ian Bell at 11:03pm 20th March 2011 I doubt that T-Mobile customers will get the iPhone and if they do, it will be an older version just like Verizon got (non-4G). Otherwise, the acquisition makes sense. Out of all the wireless carriers, T-mobile's infrastructure is the most compatible with AT&T's.
    1. Artemis_Entreri at 1:40am 21st March 2011 The Verizon iPhone isn't an older model. It's a dumbed down version of iPhone 4 cause that's all the network can handle. Jailbreak an AT&T iPhone 4 if T-mobile has a sim card for it cause it'll run on your 4G network just fine
      1. Jordan Skyisthelimit Jones at 2:53am 21st March 2011 Iphones even unlocked Jailbroken only work with AT&T in the USA. Also their is no 4g Iphones yet. They named it the iphone 4 for a play on words.
        1. neilsomebody at 9:00am 27th March 2011 Unlcoked iPhones can be used on T-Mobile, however, you will not have 3G, only 2G (or EDGE), since the 3G hardware is not compatible with T-Mobile's 3G band.
        2. Jules at 4:09pm 28th March 2011 Not true I break them for tmo but they only rum 2g speed
      2. george at 10:59am 23rd March 2011 Even if the iPhone is jailbroken on T-Mobile it will only run on the edge network because it doesn't support the capability of "4G".
  20. Green Adams at 10:24pm 20th March 2011 The integration will be rapid once the FCC and SEC clear the way. But you can get the combined location API for T-Mobile and ATT TODAY, via LOC-AID. The merger is underway for the wireless developer community, go to dev zone LOC-AID for the first evidence of a unified API offer from T-Mobile and ATT– locate devices on either network via ONE API.
  21. André Dovahkiin Pineros at 5:24am 21st March 2011 haha wasent tmobile making commercials bashing on at&t?
  22. Daniel Binuya at 5:21am 21st March 2011 Whoa.
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