Around the world, and now in the United States, BlackBerry services have been going out for millions of users since Oct. 9. The problem, RIM says, is a “core switch failure” and cascading failures and backlog that have clogged up their system, delaying email and BlackBerry Messenger service for most users. In the last day or so, RIM has gotten around to making apologies and better explaining what’s going on. Today, in a YouTube message, RIM founder and co-CEO Mike Lazaridis apologized and explained RIM’s progress, but says he cannot give a timeline as to when service will be restored for all.
“Since launching BlackBerry in 1999, it’s been my goal to provide reliable real time communications around the world,” said Lazaridis. “We did not deliver on that goal this week–not even close. I apologize for the service outages this week. We’ve let many of you down, but let me assure you that we’re working around the clock to fix this. You expect better from us, and I expect better from us. It’s too soon to say that this issue is fully resolved.”
Lazaridis continued on to say that BlackBerry service levels in India, Africa, Europe, and the Middle East are almost back to normal, but instability will continue until this issue is fully resolved.
For those of you BlackBerry users who aren’t happy, Microsoft is having a field day with the outages, offering 25 BB users free Windows Phones.
Cram it Toots!
Don’t blame anyone of the CoCEO, they may want the company better,
but can’t reach the target because of the enterprise culture, like
I said 3 years ago, RIM is old before really grow up.
Strange culture in RIM, and this culture generate self-destroy
political environment.
In RIM if a new hired person figure out major problem and introduce
efficient approach, both manager and his buddy group member will proof
their wrong approach works. just like someone point out driving a car
is right way, pushing a car is wrong way, then both manager and his
buddy group member will hate you, and proof that 3 person can also
move the car by pushing it. cheating email will be sent to some vice
president, saying like: see, the car moving, pushing a car is a natural
part of the process.
It is very strange company culture and strange company political
environment, it promote stealing and cheating skill. RIM’s management
may be a typical instance in MBA course.
This culture deny or steal hardworking team members’ contribution/
innovation, generate strange political environment, destroy RIM.
July 7th 2008 when I start to work in RIM ID group, I found RIM’s
CAD skill in ID group is still in low efficient level of 10 years ago,
like ID changes can’t be regenerated in mechanical part, so I point
out the problem and introduce efficient topdown process, to make
sure top level adjustment will always be regenerated in down level.
But the RIM’s CAD experts wrote email to 3 VPs and successfully make
them believe that—–whenever top level adjust, continuously and
manually audit in down level is a natural part, means low efficient
is a natural part in every RIM’s device design program.
They abuse their power layoff the only driver, and use 3 person
pushing the car, “continuously and manually audit in down level
as a natural part”.
“continuously and manually audit in down level” is the mark of not
qualified for the position, but in RIM, strange thing happened, why
RIM low efficient, so don’t blame CEO, the Co-CEO are innocent.
This guy will be looking for a job soon
Someone remind me why people still buy blackberrys?
RIP RIM
http://www.youtube.com/watch?v=BeP6CpUnfc0
lol
6 months and you’re out of the market: most companies will switch to the iphone
Canadian?
Cram it Toots!
Is this what we call a RIM job?
They have a lot more to worry about than some outages!