Skip to main content

Android hardware failure rate higher than iPhone and Blackberry

Decayed AndroidNot all smartphones are created equal, and now WDS has proven that not all Android phones are created equal. During a year-long study of customer service support calls it was discovered that more Android phones suffered from hardware failures than iOS, BlackBerry, and Windows Phone 7. Android phones also cost carriers $2 billion dollars a year in replacement costs.

Tim Deluca-Smith, WDS VP of marketing, points out that it is now an issue with the Android OS, but instead it is an issue with the physical devices. The problem seems to be the fact that so many companies are coming out with low cost Android devices, and it is these low cost devices not the best ones that are increasing the total failure rate. Deluca-Smith says that Android’s, “openness has enabled the ecosystem to grow to a phenomenal size, at a phenomenal rate, and it’s this success that is proving challenging.”

The study lasted 12 months, and tracked 600,000 tech support calls handled by WDS. Of all the technical support calls for Android phones 14 percent of the calls were due to hardware failure. In a close second is Windows Phone with 11 percent of calls, Apple’s iOS had seven percent, and RIM’s BlackBerry had the least with only six percent. It should be noted that the operating systems with the highest failure rate are also the ones that do not make hardware.

Android is the most popular OS of the four compared, so it is no surprise that it cost the carrier the highest total amount due to hardware issues. The study did not provide any numbers for the cost of repairing or refunding any other devices.  As a consumer do not take this as a warning against buying Android phones, but it should make you think about the quality of the phone you are buying before you enter into a two year contract.

 Image courtesy of Gizmodo.

Editors' Recommendations

Mike Dunn
Former Digital Trends Contributor
Mike graduated from University of Arizona with a degree in poetry, and made his big break by writing love sonnets to the…
Motorola phones are about to steal these iPhone features
Someone holding the Motorola Edge Plus (2023).

Motorola and Lenovo have just announced Smart Connect at MWC 2024. Smart Connect allows users a seamless multi-device experience between their PC, phone, and tablet. Basically, it’s like the device integration you expect in Apple’s ecosystem but with Motorola and Lenovo devices.

Smart Connect is a big step for both Motorola and Lenovo, as it shows off both companies’ commitment to delivering a smarter software solution for everyone. The Smart Connect ecosystem will benefit all consumers, from students and gamers to creators and business users. And for Android fans who have been looking enviously at Apple Land, it's a nice taste of what iPhone, iPad, and Mac users have been enjoying for years.

Read more
What the green and orange dots on your iPhone really mean
The orange dot on an iPhone.

Your iPhone and the iOS user interface are designed for efficiency and intuitive navigation from one page to the next. In fact, several of the iPhone’s most important readouts are actually located at the top of the screen at all times. These include things like the current time, your battery level, your Wi-Fi connectivity strength, and whether or not you’re using cellular data. But have you ever noticed a green and orange dots occasionally hanging out up there? 

The dots came about in iOS 14, and tapping these colored orbs doesn’t actually do anything. So what do they mean in the first place? You’re not the only person who’s asked this question, which is why we’ve put together this green-dot-orange-dot explainer. When you’re done reading, we’re willing to bet you’ll know more about this iOS basic than most of your friends and family.
What the green dot on your iPhone means

Read more
How to control notification badges on your iPhone and iPad
Someone holding the iPhone 15 Pro Max outside.

Your iPhone makes it easy to know when you've received a notification, letting you enable pop-up messages, audible chimes, and notification badges so you can keep tabs on all your apps. And while most of these features are great, many users will quickly find notification badges to be intrusive and stress-inducing.

Read more