There’s little doubt that the eye-catching curves, raw power, and tempting features of the Samsung Galaxy S8 have proved popular. It’s an excellent smartphone, but it’s also expensive, meaning you have every right to expect it to work properly out of the box. Sadly, however, technical hitches are a reality for every device. We’ve been listening to user feedback and we’ve put together a list of common Galaxy S8 problems, with advice on how to work around or fix them.
One problem you definitely don’t want to have, though, is a dent in the frame or a crack in that gorgeous, curved screen. That’s why investing in one of the best Galaxy S8 cases or S8 Plus cases is a smart move.
Glitch: Can’t find images saved in Google app
There’s a big thread at the Android Central forum about people being unable to find images that they downloaded to their Galaxy S8 from the Google app.
- The first thing to do is look in the My Files app and tap Downloads.
- This may be because you haven’t given the Google app storage permission. You can change this by going to Settings > Apps > Google > Permissions and toggling on the Storage permission. Images you save from now on will appear in the Downloads folder.
- You may be able to find previously downloaded images by opening the Google app, tapping More at the bottom left, and then Collections.
Issue: Moisture in charging port
We’ve seen threads about people getting a “moisture in charging port” message that won’t go away on their S8 and S8 Plus at the XDA Developers forum and Samsung’s support forum. This is a safety measure that’s designed to prevent any risk of shock or damage to the phone when the charging port is wet, but it seems that it can get incorrectly stuck on.
- Give your S8 a shake. Dry the phone thoroughly and leave it submerged in a bowl of uncooked rice overnight.
- Make sure that you’re using the official cable and power adapter that came with your phone.
- If you’re sure it is dry, then try powering off the phone completely by holding down the Power button, then tapping Power off. Plug the charger in with the S8 still turned off and then turn it on again.
- You could try cleaning out your S8 ports with a cotton swab and rubbing alcohol.
- As a last resort it’s worth backing everything up and factory resetting your S8, as Samsung support will ask you to try this anyway. However, some people who have tried this report that it only provided a temporary fix.
- Your final option is to contact Samsung about a repair or replacement.
- Use a wireless charging pad instead. Wireless charging will still work just fine.
Glitch: App icon badges not working
A few people have found that the app icon badges indicating a new message or another notification in an app have stopped working for them. There’s a thread in the Android Central forum about it. Luckily, the fix should be fairly easy.
- Go to Settings > Notifications and make sure App Icon Badges is enabled. If it is, then scroll down and check the individual apps to ensure the ones you want to receive notifications from aren’t toggled off.
- Try going to Settings > Apps > Menu (three dots at top right) > Special access > Notification access > Samsung DeX Home and make sure it’s toggled on.
- If you’re using a different launcher then it might not support app icon badges. If you use Nova Launcher, then install an app like Notifyer to go with it.
Problem: Battery life is poor
Quite a few S8 owners have been complaining about poor battery life in the XDA Developers forum, especially after receiving the update to Android 8.0 Oreo. There are a few different things you can try to alleviate this issue.
- If you head into Settings > Device care > Battery > Power mode, then you can toggle on power-saving mode, though it will limit performance and disable some functions.
- You should also look in Settings > Device care> Battery for power-hungry apps and consider uninstalling them.
- If you go to Settings > Display, you can set a lower resolution and screen brightness to save some battery.
- You might consider snagging one of the best portable battery chargers to carry around with you.
- Open the Phone app and tap the Menu (three dots at the top right) then Settings and scroll down to Wi-Fi Calling. Toggle it off and see if that helps.
- If you’re using a microSD card then try removing it and test to see if the battery life improves. If it does, then back up the contents, reformat the card, and test it back in the phone — it may have been a corrupt file or issue on the card.
- You could try limiting background data via Settings > Connections > Data usage > Data saver.
- Try wiping the cache partition. Start by turning your S8 or S8 Plus off. Hold down the Volume up and Bixby keys, then press and hold the Power button, too. When you see the Android logo on screen, you can let go. The Android recovery menu will load and you can use the Volume down button to highlight wipe cache partition and then press the Power button to select it. Highlight yes with Volume down and then Power to select again. When it’s done, press Power to select Reboot system now.
- Your last resort is a factory reset which will wipe the phone completely. This means you’ll have to set up everything up again from scratch. Back up anything you want to keep first, then go to Settings > Backup and reset > Factory data reset, then tap Reset device, and finally Erase everything. When the S8 reboots set it up as new, don’t restore a previous backup.
Issue: Lag on the home screen
All of Samsung’s devices — including the Galaxy S8 — come with a custom user interface on top of Android. There have been some reports that even when running on powerful S8 hardware, the UI can occasionally produce some lag, especially when using the home launcher. If you’ve been experiencing issues such as these on your device, Samsung has delivered a fix that might do the trick.
- Make sure you’ve updated to the latest version of Android. You can check this by looking in Settings > Software update > Download and install. Samsung released an update specifically designed to alleviate the stuttering that occurs when swiping up and down to open and close the app drawer. It’s also said to improve the ability to read icon text against a white wallpaper.
- You could always try a different launcher. We have a list of the best Android launchers to give you some ideas.
- If you have a Bixby remap app installed, then try removing it and test again.
Problem: Random reboots
We have seen several reports from S8 and S8 Plus owners suffering from a random reboot problem. There are a number of threads on the XDA Developers forum and the Android Central forum centered around this problem. For many people, the S8 or S8 Plus is restarting itself seemingly at random. This can be infrequent or it can happen multiple times a day. There are a few things worth trying to see if you can solve this problem.
- Make sure that your software is up to date. You should be prompted to update as soon as new software is available if you’re connected to Wi-Fi, but you can also look in Settings > Software update > Download and install.
- We recommend wiping your cache partition first, as this will not delete any of your personal data. To give it a try, turn your S8 or S8 Plus off. Hold down the Volume up and Bixby keys, then press and hold the Power button, too. When you see the Android logo on screen, you can let go. The Android recovery menu will load and you can use the Volume down button to highlight wipe cache partition and then press the Power button to select it. Highlight yes with Volume down and then Power to select again. When it’s done, press Power to select Reboot system now.
- If you have a microSD card in your Galaxy S8 or S8 Plus, then try removing it. Test to see if the reboot issue is resolved. You might want to back up the contents of your card and then reformat it before trying it in your S8 again.
- Safe mode allows you to run the device without third-party apps, so you can test whether an app might be causing your reboots. To try it, turn your S8 off, and then press and hold the Power key until you see the Samsung logo, then let go of Power and press and hold the Volume down key. Keep holding it until the phone starts up fully and you should see Safe mode in the bottom left corner. If the reboots are gone, then it’s a case of working out which apps are the problem ones. You can uninstall one by one or try a factory reset.
- Although it hasn’t worked for everyone, a factory reset does seem to have worked for some people. If you want to try it, then back up everything first and turn your S8 or S8 Plus off. Press and hold the Volume up and Bixby keys, then press and hold the Power button as well. You can let go when you feel the phone vibrate. Use the Volume down button to highlight the wipe data/factory reset option and the Power button to select it, then highlight yes with Volume down and select with Power. When it’s done, highlight Reboot system now and use Power to select it. We recommend setting the phone up as new to test if the reboot issue is resolved. Do not restore any backups. If it seems to be working, then you can try restoring a little at a time. Maybe start with contacts, and then move on if no reboot problem returns. It may be best to install your apps manually, rather than restoring them.
- If you have factory reset your S8 or S8 Plus and avoided restoring any backups, but reboots still persist, then we’d suggest contacting Samsung, your carrier, or your retailer and asking about a replacement handset.
Issue: Wireless charging paused or not working
Quite a few people have run into wireless charging issues with their Galaxy S8 or S8 Plus, as discussed in the XDA Developers forum. Some are getting a message about wireless charging being paused, some can’t get the fast charging to work, some are finding that the phone gets very hot, and others are having trouble getting wireless charging working at all.
- If you are using a protective case, try removing it and test to see if that makes a difference. Wireless charging will work just fine with some cases, but it will often make the phone a lot warmer.
- It’s also worth experimenting with the positioning of your S8 or S8 Plus. Even if you opt for one of the best wireless chargers, you may find it works better if you turn your phone sideways or move it around to get a better connection.
- Try changing the cable and wall charger that you’re using. The wireless fast charging apparently does not work with many third-party accessories. If you use a Samsung fast wireless charging pad with the cable and wall charger that came with your S8, then it should work.
- If your third-party wireless charger keeps pausing and won’t fast charge, then try changing the wall charger or power adapter that you’re using with it. You should be able to get it to work at normal wireless charging speeds by switching out the fast wireless charging adapter and using a standard one instead.
- If you’re using a power strip, try plugging directly into the wall instead. It’s also worth testing with more than one wall outlet, just to rule that out.
Annoyance: Red-tinted display
There were some reports, initially from South Korea, about the S8 and S8 Plus having red-tinted displays. It seems to be a problem for a lot of people in this long thread at XDA Developers forum. Some have faint red at the edges, others report a pink tinge on everything white. It may be more noticeable if you view the screen at an angle.
- Samsung released a patch to address this issue. If you don’t have it yet, then check in Settings > Software update > Download and install.
- You can adjust the color balance yourself by going to Settings > Display then scrolling down and selecting Visibility enhancements > Color adjustment.
- Some people report that they’re much happier after exchanging their S8 or S8 Plus for a new handset. There are sometimes manufacturing differences with different batches of handsets. If it’s really bothering you, then it might be worth contacting Samsung, your carrier, or your retailer and asking for a replacement.
Glitch: Wi-Fi disconnecting or slowing down
A few people are struggling to get Wi-Fi working properly on some networks with their S8 or S8 Plus, as evidenced by threads at XDA Developers and Android Central. It may connect and run at a good speed initially, but after a while, it disconnects or slows down inexplicably.
- Always start with a simple reboot of your router and your phone.
- Go to Settings > Connections > Wi-Fi > Menu (the three little dots in the top right). Tap Advanced and make sure that Smart network switch is turned off. If it’s already off, just try toggling it on and off again.
- Check in Settings > Connections > Wi-Fi > Advanced and make sure that Keep Wi-Fi on during sleep is set to Always.
- Go to Settings > Connections > Wi-Fi > Advanced > Manage networks, tap on the problem network and then Forget. Reboot your S8 and router, then set the connection up again from scratch.
- Some people report success after going to Settings > Connections > Location > Improve accuracy and turning Bluetooth scanning off.
- Try changing your Wi-Fi channel via the admin page for your router. Refer to your router’s manufacturer or your ISP for instructions.
- Make sure that your router firmware is up to date and that MAC filtering is off, or that you have added the MAC address of your S8. Refer to your router’s manufacturer or your ISP for instructions. You can find your S8 MAC address listed in Settings > Connections > Wi-Fi > Advanced.
Problem: Edge lighting not working
If you’ve been looking for notifications to light up the edges of your S8 or S8 Plus display, but the edge lighting hasn’t been working, then you’re not alone. There’s a thread at XDA Developers discussing this very problem. Some people aren’t getting edge lighting, some only get it when the S8 is face down, and some say it works face up or down.
- Go to Settings > Display > Edge Screen > Edge lighting and make sure it’s set to Always, then tap Manage notifications and make sure the apps you want to get notifications from are toggled on. It’s worth noting, some third-party apps won’t work with the edge lighting.
- Go to Settings > Display and make sure that Keep screen turned off is toggled off. Even if it is off, try toggling it on and off again.
Issue: Google Play app download stops at 100% and won’t install
This problem is a common (and annoying) issue that’s been discussed on threads at Android Central and XDA Developers. When downloading apps from Google Play, the download gets to 100%, but the app won’t install.
- Start by rebooting your phone. Sometimes a quick reboot easily corrects this problem, and you don’t have to go further.
- If the app still won’t install, try clearing your Play Store and Play Services cache and data. Note: If you clear data, your Google account will be removed from Play Store and you’ll need to log in again. Go to Settings > Apps > Google Play Store > Storage and select Clear cache or Clear data.
- Remove and re-add your Google account. You may need to turn off your phone’s security by going to Settings > Lock screen > Screen lock type and entering your pattern, PIN, or password. Then tap on Swipe > Remove Data. To remove your account, go to Settings > Accounts and backup > Accounts > Google and tap the name of the account. Tap More (in the top right) and select Remove account. To re-add your account, go to Settings > Accounts and backup > Accounts then scroll down to the bottom and tap Add account. Then tap Google (your phone may ask for your pattern, PIN, or password) and enter your Google account email and password. You do need to review the terms of service again, but that’s it.
- Check to ensure you’re using the newest version of Google Play Services. Go to Settings > Apps > Google Play Services. Scroll down and select App details in store. If there’s an update available, tap Update to install it.
- Disable the Google app by going to Settings > Apps > Google > Disable.
- If none of these solutions work, you could try a factory reset. If you want to try it, make sure that you back up everything first. Once you back up your phone, turn your S8 or S8 Plus off. Press and hold the Volume up and Bixby keys, then press and hold the Power button as well. You can let go when you feel the phone vibrate. Use the Volume down button to highlight the wipe data/factory reset option and the Power button to select it, then highlight yes with Volume down and select with Power. When it’s done, highlight “Reboot system now” and use Power to select it. We recommend setting the phone up as new to test if the reboot issue is resolved. Do not restore any backups.
Unfortunately, a factory reset might be your only solution if you cannot resolve the issue using any of the other steps listed above. Though it’s a last resort, you can easily reset your S8 or S8 plus by following these steps:
- It is critical that you back up all your data since a factory reset will erase everything on your device.
- Hold the volume up, Bixby, and power buttons simultaneously.
- Do not release the buttons until your phone vibrates. When you feel the vibration, let go.
- A menu will appear. You can navigate the menu by using your volume buttons to move up and down. Use the power button when you want to select an option.
- Scroll to the “wipe data/factory reset” option. Hit the power button to select it.
- Your phone will complete factory reset at this point. Once it’s done, you can then select the “reboot system” option.
- Please note that restoring an existing system backup after resetting your phone might cause the problem to come back.
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