A consumer group sues Samsung for not updating Android on 82 percent of its phones

Samsung Galaxy S6
Maurizio Pesce
Samsung has been sued by the Dutch Consumers’ Association for a lack of timely updates to its smartphones. The consumer watchdog said Samsung did not provide an update to the latest Android version for 82 percent of the smartphones it launched in the last two years.

The DCA is demanding more updates to Samsung devices that are on sale in the country. It also wants the South Korean mobile giant to be more transparent on how long a smartphone will be supported, and give a timeframe for when consumers can expect an update.

“On buying a Samsung Android device, consumers are given inadequate information about how long they will continue to receive software updates,” said Bart Combée, director of the DCA. “The [DCA] is demanding that Samsung provide its customers with clear and unambiguous information about this. Samsung moreover provides insufficient information about critical security vulnerabilities, such as Stagefright, in its Android phones. Finally, the [DCA] is demanding that Samsung actually provide its smartphones with updates.”

Samsung is not the only manufacturer failing to provide updates, but the DCA says it’s targeting the company due to Samsung’s 80-percent market share in the country. We suspect any new laws enforced after the lawsuit would be broadly applied to all manufacturers working in the Netherlands. At this point, it’s unclear who will win the battle or if Samsung will change its behavior.

The DCA started an update campaign on July 2015, encouraging Android manufacturers to update devices and keep consumers informed on future updates and security patches. It seems the watchdog is not happy with the progress of the campaign, and is now taking legal action to ensure the largest smartphone vendor in the country takes notice.

It is not the first time a government has intervened to fight for smartphone consumers. Two years ago the South Korean government announced new guidelines for the smartphone industry to make bloatware removable. A few European governments have been more focused on privacy and security, however, while the UK government recently published the third draft of the Snooper’s Charter, an act that would see user information stored for a full year.

Mobile

Apple’s new iPads are hardly new at all. Don’t waste your money

It has taken Apple four years to get around to updating the iPad Mini line, but the new iPad Mini is virtually identical to its predecessor. It’s joined by a confusing iPad Air with no obvious target audience. Is Apple just trying to sell…
Gaming

No Man’s Sky Online is a radical — and free — multiplayer coming this summer

Hello Games has announced the Beyond update for No Man's Sky, a major content addition that will apparently transform how multiplayer and social interactions work within the survival game.
Mobile

Huawei has a bold Plan B should tensions affect its software relationships

Huawei has its own software for smartphones and computers prepared, should its relationship with Google and Microsoft be adversely affected by ongoing tensions between it and the U.S..
Mobile

T-Mobile, unlocked Galaxy Note 9 phones finally getting Android Pie update

Android 9.0 Pie has been released. But is your phone getting Android 9.0 Pie, and if so, when? We've done the hard work and asked every device manufacturer to see when their devices would be getting the update.
Mobile

Latest Samsung Galaxy smartphone will pop up on April 10

Samsung will show at least one new Galaxy phone off on April 10, it has confirmed in a teaser tweet. The Galaxy A90 may make its first appearance, and it's rumored to have a pop-up camera and a notch-less screen.
Mobile

Leaked ZTE concept phones are crazy, possibly fake, and totally worth seeing

Renders of what may be ZTE concept phones may show how the manufacturer could avoid using the notch on future devices. They're crazy -- and maybe not even real -- but they're definitely worth looking at.
Mobile

The iPad Mini, Apple’s tiny tablet, makes a return with powerful specs

Apple has finally revealed the iPad Mini. With all-new and upgraded specs, support for the Apple Pencil, and a fantastically inclusive price, here's everything you need to know about the iPad Mini.
Mobile

The Apple iPad Air is the power-packed tablet for everyone

The iPad Air is the less serious cousin to Apple's iPad Pro range, and it's the perfect addition to your coffee table. But it's no less powerful. Here's everything you need to know about the iPad Air.
Mobile

Get excited for your Sony Xperia 10 or 10 Plus by getting it set up just right

If you've picked up one of the Sony's more affordable smartphones, you may be be wondering what hidden depths lie within. We've got some handy Sony Xperia 10 tips for you here to help you get to grips with your new phone.
Deals

This is the one thing you need to do before giving your child a smart phone or tablet

Monitoring your kids' digital habits can be a challenge in today’s high-tech age, but great parental control software like Qustodio gives parents a much-needed advantage Read on to find out how you can protect your child from online…
Mobile

How to choose an iPad in 2019: A practical guide to Apple’s tablets

Selecting an iPad from Apple's lineup can be intimidating, but it doesn't have to be. Our comprehensive guide should put the numbers and specs in practical, easy-to-understand terms. Find your ideal iPad with the help of our guide.
Mobile

These voice-changing apps will have you punking friends and family like a pro

Have you ever wanted to call your friends as Darth Vader or Alvin from the Chipmunks? If you want to play a prank on your friends, we have the best voice-changer apps for iOS and Android, whether you want to record audio or make a call.
Mobile

iPad Air vs. iPad Mini: Which new tablet from Apple is best for you?

Apple has unveiled two new iPad models, including a new iPad Air and a new iPad Mini. Both devices have a lot to offer. But which iPad is right for your needs? We put the iPad Air and iPad Mini to the test to find out.
Deals

The best Apple AirPods alternatives for Android, Windows, and iOS devices

Apple AirPods, nice as they are, aren't the only game in town. Other makers are offering their own truly wireless earbuds, and if you're looking to buy a pair of high-end in-ear headphones, we've got the best AirPod alternatives on the…