How to get a refund from the Google Play Store

Google Play Store
We’ve all had buyer’s remorse at one time or another, whether it’s skinny jeans that make you look ridiculous or a new TV that fails to wow when you turn it on. With physical items, you simply arrange a return or take them back to the store for a refund, but what do you do when you want to return a digital purchase? In this guide, we’re going to explain how to get a refund for something you bought through the Google Play Store.

Whether you bought a new app that doesn’t work how you imagined, a new album that you later realized you already have, or an in-app purchase that you didn’t really mean to buy, we’re going to lay out your options for getting your money back.

How to get a refund for apps or games

You can get an app or game refund from the Google Play Store easily if you ask for it within 2 hours of purchase. Here’s how to do it:

  1. Open the Google Play Store app.
  2. Tap the three horizontal lines at the top left to open the menu.
  3. Choose Account > Order history.
  4. Find the app or game you want to return and tap Refund.
  5. Tap Yes, the app will be uninstalled, and your money will be refunded.
  6. You should get an email about the refund and it will say Canceled next to the app in your Order history.

If you’ve gone past the two-hour limit, but you’re still within 48 hours of purchase, then you can request a refund via your browser. Make sure that you’re signed into your Google account and then visit this Google link to fill out a form.

If it has already been more than two days since you bought the app or game, then you’re going to have to go directly to the developer to request a refund.

  1. Open the Google Play Store app.
  2. Tap the three horizontal lines at the top left to open the menu.
  3. Choose Account > Order history.
  4. Find the app or game you want to return and tap View.
  5. Scroll down to the Developer section at the bottom and choose Send email.
  6. Explain that you want a refund and why.

It’s best to be polite and explain your reasons fully, because it’s up to the developer whether to grant the refund or not.

How to get a refund for an in-app purchase

Google may help you get a refund for an in-app purchase, but you must submit a refund request through this Google form.

Google Play Store refund request

Make sure that you’re signed in to your Google account and then visit the link and fill out the form. You will need the Order Number, which is always listed in the email you get when you make a purchase. By default, it will be sent to the Gmail account that’s linked to your Google account.

You will generally get a decision quickly, but it can take up to 48 hours.

If you want a refund on an in-app purchase and it has been more than 48 hours since you bought it, then you’ll need to go directly to the app developer.

  1. Open the Google Play Store app.
  2. Tap the three horizontal lines at the top left to open the menu.
  3. Choose Account > Order history.
  4. Find the app or game in question and tap View.
  5. Scroll down to the Developer section at the bottom and choose Send email.
  6. Explain that you want a refund for an in-app purchase and why.

It’s a good idea to be polite and explain your reasons in full. If it was a subscription that you set up, then make sure you cancel it as well. Here’s how:

  1. Open the Google Play Store app.
  2. Tap the three horizontal lines at the top left to open the menu.
  3. Choose Account > Subscriptions.
  4. Find the right one and tap Cancel.

It’s worth noting that uninstalling an app or game won’t cancel any subscriptions you signed up to.

How to get refunds for movies, TV shows, music, or ebooks

Google Play Store movies, music, ebook refund request

The rules for returning movies, TV shows, music, and ebooks in the Google Play Store are broadly similar. Generally speaking, you can return anything within 7 days of purchase for a full refund, provided that you haven’t downloaded it or played it. Unfortunately, you can’t request a refund through the Play Store app, so you’ll have to do it through your browser. Here’s how:

  1. Visit https://play.google.com/store/account in your browser and log in to your Google account, if you aren’t already logged in.
  2. Scroll down to Order history and find the content you want to return.
  3. Tap the three vertical dots on the right to open the menu.
  4. Choose Report a problem.
  5. Select the relevant option from the list.
  6. Explain that you want a refund and why in the text box provided and tap Submit.
  7. You’ll get an email about your refund request later.
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