Twitter CEO takes ‘full responsibility’ for site’s troll problem

dick-costolo-Twitter
It looks as if the issue of Twitter trolls is really getting to Dick Costolo.

In comments apparently made by the Twitter boss just a few days ago, Costolo repeatedly took responsibility for the continuing problem, adding that the company “sucks at dealing with abuse” on the platform and pretty much always has done.

The surprisingly blunt comments were reportedly made by the CEO of the social media company in various internal communications obtained by The Verge.

Costolo appeared keen to take personal responsibility for not being more forthright in dealing with the ongoing issue, one that he admits is causing users to quit the service.

‘We suck at dealing with abuse and trolls.’

“We suck at dealing with abuse and trolls on the platform and we’ve sucked at it for years,” Costolo wrote in one memo sent on Monday, adding, “It’s no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day.”

In the same message, Costolo said he was “frankly ashamed of how poorly we’ve dealt with this issue during my tenure as CEO.”

He continued, “There’s no excuse for it. I take full responsibility for not being more aggressive on this front. It’s nobody else’s fault but mine, and it’s embarrassing.”

‘It’s nobody else’s fault but mine, and it’s embarrassing.’

He promised that more robust efforts will be made to start ridding Twitter of trolls, or, at the least, ensure that “when they issue their ridiculous attacks, nobody hears them.”

The CEO’s comments came in response to a question from an employee asking what action the company could take to help people like writer Lindy West, who recently penned a piece for the Guardian about her experiences of abuse while using various social media sites.

In a follow-up memo sent Tuesday, Costolo said again that he took “personal responsibility” for the company’s failure to deal with abuse on the service.

“We have not effectively dealt with this problem even remotely to the degree we should have by now, and that’s on me and nobody else,” Costolo wrote. “So now we’re going to fix it, and I’m going to take full responsibility for making sure that the people working night and day on this have the resources they need to address the issue.”

The social media company, which has been fretting over slowing user growth in the last year, has been increasingly troubled by troll-related issues, with a string of stories making the news regarding sometimes vicious personal attacks on a number of users.

Following criticism that the company was doing little to improve the situation, Twitter rolled out a number of tools, though Costolo’s plainspoken comments show that he feels the situation is still far from under control.

The CEO’s comments may, however, provide some hope for users plagued by abuse on the microblogging site, as they suggest the boss himself is about to push for some significant changes in tackling the damaging issue.

Computing

Microsoft’s Clippy came back from the dead, but didn’t last very long

Before Cortana, Alexa, and Siri even existed, Microsoft Clippy dominated the screens of computers in the 1990s to help assist Microsoft Office users when writing letters. He recently made a bit of a comeback only to die off again.
Gaming

Here's where Xur is and what he has for wares this week in Destiny 2: Forsaken

The weekly vendor in Destiny 2: Forsaken always brings Exotic weapons and armor, some of the toughest loot to find in the game. Here's everything you need to know to track down Xur: Where he is, when he shows up, and what he's stocking.
Movies & TV

Netflix confirms it won’t be a part of Apple’s new video-streaming service

Netflix has confirmed that subscribers to Apple's new video streaming service won't have the option to view Netflix content on it. Apple is set to unveil its new TV service next week.
Computing

There’s more space on MySpace after ‘accidental’ wipe of 50 million songs

MySpace is no longer a safe refuge for music and media produced in the 2000s. It said that almost any artistic content uploaded to the site between 2003 and 2015 may have been lost as part of a server migration last year.
Social Media

Yep, it’s not just you. Facebook, Instagram, and WhatsApp are down for many

Facebook's family of apps has been suffering issues for much of the day. Instagram, WhatsApp, Facebook Messenger, and Facebook itself have been out of action for users around the world, with the company scrambling to sort it out.
Social Media

Facebook may soon let you watch live TV with friends in Watch Party

Facebook Watch Party is designed to allow friends to watch together, even when they can't be in the same physical space. Now, that feature could be expanding to include live TV. Facebook announced a test of the feature, starting with live…
Social Media

Federal investigation digs into Facebook’s data-sharing deals

Facebook confirmed it is cooperating with a federal criminal investigation. According to a report, the company is under investigation for sharing user data with smartphone and tablet companies.
Social Media

Facebook explains its worst outage as 3 million users head to Telegram

Facebook, if you didn't already know it, suffered a bit of an issue on Wednesday, March 13. An issue that took down not only its social networking site, but also Instagram, WhatsApp, and Messenger. On Thursday it offered an explanation.
Gaming

Snapchat could soon let you play games in between your selfies

If a new report is accurate, Snapchat will be getting an integrated gaming platform in April. The platform will feature mobile games form third-party developers, and one publisher is already signed on.
Social Media

Twitter is testing a handy subscription feature for following threads

Twitter has recently started testing a feature that lets you subscribe to a thread so that you’ll no longer need to like a comment or post to it yourself in order to receive notifications of new contributions.
Social Media

Your Google+ public content will remain viewable on the web, if you want it to

Google's failed social network — Google+ — will soon be wiped from the internet, but there's a team of volunteers working right now to save its public content for the Internet Archive.
Computing

Intel and Facebook team up to give Cooper Lake an artificial intelligence boost

Intel's upcoming Cooper Lake microarchitecture will be getting a boost when it comes to artificial intelligence processes, thanks to a partnership with Facebook. The results are CPUs that are able to work faster.
Social Media

New Zealand attack shows that as A.I. filters get smarter, so do violators

The shootings in Christchurch, New Zealand were livestreamed to social media, and while stats show networks are improving at removing offending videos, as the system improves, so do the violators' workarounds.
Photography

Insta-checkout? New Instagram service lets you shop without leaving the platform

Shopping on Instagram no longer means leaving the platform to checkout in a web browser. Instagram checkout launched in beta today with a handful of retailers, allowing users to checkout without leaving the app.