Apple Replacing Defective Time Capsule Backup Systems

By Geoff Duncan July 12, 2010

Apple might be best known these days for the iPhone and iPad, but it still makes a heap of computers and accessories to go along with them: one of those is its Time Capsule backup device that offers both automatic backups for Macs running Mac OS X 10.5 or newer as well as acting as a 802.11n Wi-Fi base station. However, not all Time Capsules have been trouble-free—something that’s particularly galling in a device users are trusting to secure their data—and Apple is now offering replacements for selected Time Capsule units sold between February and June 2008.

Image used with permission by copyright holder

Affected Time Capsule devices have serial numbers in the range XX807XXXXXX to XX814XXXXXX, and may have trouble starting up, and may shut down unexpectedly while in use. Owners can get the unit to an Apple Store (Genius Bar appointment required), contact an Apple Authorized Service Provider, or get in touch with an Apple Contact Center. Apple will repair or replace affected units free of charge.

Folks who need to keep the data stored on their units have some options: in the U.S. or Japan, Apple will offer a mail-in service that will turn the unit around in 3–5 days. In other regions, Apple service providers or Apple Stores will be able to transfer data in the affected Time Capsule to a new Time Capsule.

Folks who have already paid to repair or replace a Time Capsule in the affected serial number range can contact Apple for a refund.

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