Skip to main content

Apple finally brings Mac repair program to independent shops

Apple is not exactly well-known for changing its mind, but the tech giant has done just that by allowing independent repair stores to service Macs using official spares and expertise. Previously, access to genuine Apple parts and first-hand training was restricted to members of Apple’s Authorized Service Provider program, but this has now been expanded to all independent repair shops.

The move comes after Apple allowed independent repair shops to access these parts and training for iPhones in August 2019. At the time, this was limited to the U.S. but was expanded to Canada and 32 European countries in July. Until now, Macs (and other devices) have been excluded from this repair program.

Bringing Apple’s Mac repair program to independent shops should be good news for Mac users who live far away from an official Apple Store or authorized service provider, giving them better access to authentic parts for out-of-warranty repairs to their Macs. It will likely also please right-to-repair advocates, who have been campaigning for improvements to the repairability of Apple devices for years.

In a statement to Reuters, Jeff Williams, chief operating officer at Apple, said: “When a device needs repairs, we want people to have access to a safe and reliable solution — this latest expansion joins the thousands of repair locations we’ve added over the past year. We’re looking forward to bringing that convenient and trustworthy repair experience to our Mac users.”

Other Apple devices, such as the iPad and AirPods, are apparently not covered by the new policy. If you need them to be repaired, you will have to stick to unofficial parts or buy a replacement device (fortunately, we have you covered with all the latest iPad deals and AirPods deals if you do need to get a new device).

Apple may be hoping this latest news offsets the negative press it has been attracting recently. The company is beset by legal trouble, from governmental inquiries into its alleged “monopolistic” practices to lawsuits from the likes of Epic Games and others. It is certainly not a bad time to put out some positive news like this.

Editors' Recommendations

Alex Blake
In ancient times, people like Alex would have been shunned for their nerdy ways and strange opinions on cheese. Today, he…
40 years ago today, Apple launched something as audacious as the Vision Pro
A classic Apple Macintosh shows a friendly hello on-screen.

Today marks 40 years since Apple released the very first Mac, upending the entire computer industry and sowing the seeds for four decades of success for the company. Dubbed the Macintosh 128K, the device was an unprecedented success for Apple, and it quickly became one of the most important Macs ever. It also has curious parallels to the company’s situation today.

It's easy to look back now with fondness at the impact the product made -- a familiar piece of tech history that still undergirds so much of our current technology. But at the time, it was the start of something new. A bold, risky, and unprecedented leap forward. It's hard not to make comparisons to the Vision Pro, which officially launches just next week. But will we look back in 40 years at the Vision Pro with the same kind of reverence? Perhaps, but only if Apple learns the right lesson from its own history.
A computing revolution
1984 Apple's Macintosh Commercial (HD)

Read more
This one surprising laptop could actually challenge the MacBook Pro
A rendering of the two color options for the Asus Zephyrus G14.

For the last few years, MacBooks have had a serious advantage over its Windows rivals. No one else has been able to combine power and portability in the way Apple’s 14-inch MacBook Pro does, especially with the arrival of the M3 Max. But that may not be the case for much longer.

Unveiled at CES 2024, the updated Asus ROG Zephyrus G14 seems to have serious ambitions on taking Apple’s crown. It's a gaming laptop, yes, but it's been redesigned from the ground up to cater to a crossover crowd. It’s sleek and svelte, yet doesn’t skimp on the output.

Read more
Here’s why I finally gave up on using Safari on my Mac
A MacBook owner using Google Sheets.

I have a web browser confession to make: I’m an inveterate tab hoarder. I’ve tried to change. I've tried to cull open tabs and tried to resist opening new ones -- but somehow the open tab counter just keeps on rising. At this point, I think I’m beyond saving.

What I’ve learned is that I need a web browser that can accommodate me, that has learned to accept my tab-based failings without judgement or chastisement. And after many years of trying, it turns out that Safari is not that browser.
The tab problem

Read more