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How to fix the Google Drive refused to connect message

Google Drive is one of the best cloud storage providers, offering its users the flexibility to access data from almost any device, anywhere in the world. However, there are certain cases where it fails to load with the error message "Google Drive refused to connect" or " refused to connect."

This error may occur while using any of the Google office apps (like Docs, Sheets, or Slides) while using multiple Google accounts. If you are facing such an issue, we are here to help. Here's a quick step-by-step guide on how you can tackle this Google Drive connectivity issue.

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5 minutes

What You Need

  • PC running on Windows, Mac, Linux or Chrome OS

  • Google account

  • Chrome browser

Using incognito mode

As mentioned, one of the reasons for this error to persist is due to multiple Google accounts synced with your browser. Using your browser's incognito window is a quick fix to solve Google Drive’s connection issue. Do note that this is a temporary solution, and once you close the incognito window, you will no longer be logged in with your Google account.

Step 1: Open Chrome and then open an incognito window. It is usually located in the Three-dot menu in the top-right corner.

Screenshot of how to open an Incognito window in Chrome.

Step 2: Next, open Google Drive by entering in the address bar.

Screenshot of Google Drive homepage.

Step 3: Click on the Go to Drive button and proceed to log in with your Google account.

Screenshot of Google account login page.

Step 4: The "Drive refusing to connect error" should now be resolved.

Log out of multiple Google accounts

Another solution to Google Drive refusing to connect is to log out of all the accounts that you may have signed in to from your browser. This usually helps in solving any disputes because you'll only be accessing Google Drive with one account at a time. Here's how you can do it.

Step 1: Open Chrome and open Google Drive by entering in the address bar.

Step 2: Click on your Google profile icon on the top right to show all accounts that have been synced.

Screenshot of Google accounts signed into Google Drive.

Step 3: Next, click on the button that says Sign out of all accounts.

Step 4: A prompt should appear to confirm your action. Click on Continue to sign out of all accounts.

Screenshot of confirmation for signing out of all Google accounts.

Step 5: Once all the accounts are signed out, open Google Drive once again and log in with the Google account that had connectivity issues. You should now be able to access your Drive.

Clear browser cache and cookies

Another solution is to clear your browser cache and cookies. These temporary files are stored on your PC to improve the user experience and performance of web pages. It's a good idea to clean these from time to time or whenever you are facing browsing issues. Here's how you can clear the cache and cookies on Chrome. (If you use another browser, here are steps for how to clear your browser cache.)

Step 1: Open Google Chrome and click the Three-dot menu in the upper-right corner of the browser window.

Step 2: Click on Settings in the drop-down menu.

Screenshot of Google Chrome three-dot menu.

Step 3: Next, click on Privacy and security in the left sidebar. You’ll then want to look for the Clear browsing data option and click it.

Screenshot of Google Chrome Settings menu.

Step 4: A pop-up should appear where you need to check the boxes for Cached images and files and Cookies and other site data.

Screenshot of Google Chrome privacy and security settings.

Step 5: Click on the Clear data button and restart Chrome. The Drive connectivity issue should be resolved.

Screenshot of Google Chrome clear browsing  data settings.

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