Groupon apologizes to Japanese customers

Groupon JapanJapanese customers received a public apology from Groupon CEO Andrew Mason this morning, who admitted his daily deals site had “really messed up.”

A coupon for a traditional New Year’s meal went awry when an overwhelming demand resulted in late deliveries and food in “terribly conditions,” the AP reports. The meal, called “osechi,” is a symbolic dish also known for its aesthetic presentation. The disappointment led many Japanese customers – who had shelled out 10,500 yen, or $127, for the coupon – to take to the Internet, posting complaints as well as photos of the shoddily prepared meal.

According to Groupon, the café that had offered the coupon through its site was overwhelmed by the order volume and unable to meet the demand. But in addition to the apology, Groupon also refunded unhappy customers and offered 5,000 yen in vouchers.

Groupon has experienced significant success stateside in recent weeks, particularly with its unprecedented round of fundraising. The $950 million investment has solidified the company’s position and will undoubtedly fund its growth. The company has also been extending its reach in Asia, and last month acquired three popular coupon websites in Taiwan, the Philippines, and Singapore.

And while popularity isn’t typically an issue for any growing company, it was in this case. Mason explained that Groupon has created formulas to help vendors it partners with determine how to meet consumer demand, and how many coupons to offer. Unfortunately, this has not been introduced to Japan yet. “Basically because the popularity of Groupon Japan has grown so quickly it took us off guard. We weren’t expecting to run into this problem so quickly.”

Mason claims capacity planning is now being introduced to the Japanese staff.

Movies & TV

The best movies on Amazon Prime right now (November 2018)

Prime Video provides subscribers with access to a host of fantastic films, but sorting through the catalog can be an undertaking. Luckily, we've done the work for you. Here are the best movies on Amazon Prime Video right now.
Smart Home

Hosting Thanksgiving but not sure where to begin? Try a Thanksgiving meal kit

Need a Thanksgiving meal, but short on time or expertise? Here are the best Thanksgiving meal kits to help you out. They either give you all the ingredients and instructions, or provide a full Thanksgiving meal that you just have to heat.
Home Theater

The best movies on Netflix in November, from 'The Witch’ to ‘Dracula’

Save yourself from hours wasted scrolling through Netflix's massive library by checking out our picks for the streamer's best movies available right now, whether you're into explosive action, witty humor, or anything else.
Deals

These 30 Amazon Coupons can help you save on the things you need

Did you know there are thousands of Amazon Coupons and promo codes that you can take advantage of? We found coupons for everything from tech to everyday products. Find out what savings you've been missing out on.
Computing

Having enough RAM is important, but stick to these guidelines to save some money

Although not quite as exciting as processors and graphics cards, RAM is one of the most important parts of your PC. Not having enough can hurt performance. So, how much RAM do you need?
Computing

Need to combine a PDF? Here's how to get it done on both Windows and Mac

Sometimes juggling multiple files at once is more of a hassle than a convenience, especially when a single file would do. This quick guide will teach you how to combine PDF files on Windows, MacOS, or with online tools.
Emerging Tech

Awesome Tech You Can’t Buy Yet: 1-handed drone control, a pot that stirs itself

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!
Computing

Need a free alternative to Adobe Illustrator? Here are our favorites

Photoshop and other commercial tools can be expensive, but drawing software doesn't need to be. This list of the best free drawing software is just as powerful as some of the more expensive offerings.
Computing

Edit, sign, append, and save with 12 of the best PDF editors

There are plenty of PDF editors to be had online, and though the selection is robust, finding a solid solution with the tools you need can be tough. Here, we've rounded up best PDF editors, so you can edit no matter your budget or OS.
Deals

The best MacBook deals for November 2018

If you’re in the market for a new Apple laptop, let us make your work a little easier: We hunted down the best up-to-date MacBook deals available online right now from various retailers.
Deals

Bigger than Black Friday: Don’t miss the best Single’s Day deals

Thanks to AliExpress, Single's Day – the world's largest retail day – is no longer a foreign affair. If you're ready to do some early holiday shopping or want to score some discounts ahead of Black Friday, we've rounded up some of the…
Gaming

Got an NES Classic? Here’s how to hack it to play more than 700 games

The NES Classic is terrific for what it is, but Nintendo's discontinued device remains limited in what it can play. Here's how to hack your miniature console and render it compatible with more than 700 games.
Product Review

Long live the king! Dell’s new XPS 13 defends its throne with ease

The redesigned Dell XPS 13 doesn’t reinvent the laptop’s winning formula, but does offer much-needed tweaks including the latest Intel hardware and a thinner, lighter body. Is it enough to keep Dell’s laptop at the top of our ratings?
Mobile

Apple to boost its Amazon presence with listings for iPhones, iPads, and more

Apple is about to start offering more of its kit on Amazon. The tech giant currently only has very limited listings on the shopping site, but the deal will see the arrival of the latest iPhones, iPads, MacBooks, and more.