Slack and Teams are both super useful: They enable quick communication around the office, allow for remote work and work-from-home situations, and let employees easily share a variety of content. The downside to that is that bosses can also use them to keep an eye on what you’re doing and how active you are during your workday.
How bad can this boss monitoring get? Let’s take a look at what bosses can view on these apps and what you can keep private.
Apps like Slack, Teams, and other common business collaboration platforms are structured via admin permissions. In other words, with the right permissions, your boss can have a large amount of control over the platform and what’s happening on it. And if a manager goes to IT — well, they can ask to see just about anything that happens on the app.
Slack can export data on communication for companies upon request for low-tier plans, and higher-tier plans can give company management the ability to directly access information. Supervisors with permissions can see things like:
- Any messages that have been sent on the platform in any way, including the ability to search for a particular time frame or certain words (private or public channels don’t matter in this case).
- Any employee’s current status on the platform.
- General data about how employees are using the platform, what sort of files are being shared, and so on.
Slack doesn’t delete messages but may limit how companies can search messages or allow employers to decide how long messages are stored. For the high-tier Enterprise Slack subscriptions, employers can look at just about anything as long as Slack has been used.
Zoom changed a lot during the remote work boom and has generally become more conducive to employee privacy over time. The app allows you to separate business and personal accounts, for example, which is always a good idea. You can also directly upload Zoom meetings to your desktop instead of the cloud, which adds some additional privacy options for certain videos. However, the business version of Zoom does allow supervisors to do things like:
- Read any chat messages sent between employees via a saved transcript after the meeting.
- Review meetings uploaded to the cloud on the business account.
- See when meetings take place, who is in them, and how long they last.
- View employee status in a Zoom meeting (i.e., is the window open, not in the background, and is the user interacting with the app?).
The good news is that Zoom typically prevents bosses from dropping in on remote video meetings if they aren’t a co-host or participant, although your IT department might still have the ability to remotely view Zoom meetings that take place on a work system.
Microsoft Teams allows for a lot of employer tracking, depending on how much bosses want to see. In general, if you’re doing something on Teams, your employer can see it if they want to — there’s not much guaranteed privacy at all. With the right setup, bosses have the ability to:
- Track all chats, calls, and meetings in any channel.
- Track employee status, including how long they are active on Teams and how long they are away.
- Listen to your microphone and camera when you are in a video or call meeting (if you are not in a meeting, employers don’t have access).
- See the apps and Team tools employees are using.
- Set up rules within Teams to monitor specific keywords in chats and messages.
Employers have an incredible amount of spying power in Google Workspace, too, if they’re willing to pay for it. High-tier plans like Workspace Business Plus, Enterprise Standard, and Enterprise Plus (among others) allow supervisors to access the “Vault,” which holds pretty much everything. That means employers can:
- Search content from Google Drive, Groups, Chat, Voice Chat, Classic Hangouts, and Google Meet.
- Search content sent through connected accounts on Gmail (that includes drafts of emails that weren’t sent).
- Track sign-in times and activity.
- Track how users create and send content (and what kinds of devices they are using).
Business collaboration apps are only the beginning. There’s a whole additional field of software known as bossware or tattleware, which employers can demand that workers install. That includes tools like Hubstaff, InterGuard, Teramind, and TimeCamp.
Tools like these can monitor what social media apps you are using and how long you are using them, and even collect data on how you are using social media — including what you’re typing in your personal accounts. Timers and exceptions can be created, so employers have the ability to customize this monitoring software in many ways. Other apps like Hubstaff can take screenshots of your desktop, while Teramind can make real-time recordings on demand. And most bossware can at least track mouse movement and keystrokes to see how “active” you are being.
If that sounds invasive to you, well, HR organizations and the Center for Democracy and Technology agree. They have warned that bossware leads to toxic work environments and could be hazardous to an employee’s health.
Generally speaking, yes. A few states require employers to provide written notice to employees that they will be monitored, but even this isn’t common yet. As long as an employer doesn’t discriminate by targeting specific employees to monitor and doesn’t monitor employees away from work hours, there’s no legal recourse at this time.
There’s not a lot of legal precedent yet, but employers have a lot of wiggle room here because employees can theoretically choose to quit rather than submit to monitoring. State regulations are traditionally very slow to catch up with trends like this, and so far, no notable lawsuits have been made over the practice.
Nothing on your business collaboration apps is private. Follow that rule, and you shouldn’t have much to worry about. If your bosses are actively tracking your status and activity as a way to measure your productivity, there are some ways to push back on this, such as making sure your Microsoft Teams status is always active or to simulate mouse activity when you’re AFK. As for particularly invasive bossware, there aren’t many choices right now except considering if the job is worth it and what your other options may be.
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