Skip to main content

iPhone users are finding themselves randomly locked out of their Apple ID

Finding yourself unable to access your Apple ID account? You’re not alone. Some Apple users are finding themselves seemingly randomly locked out of their Apple ID accounts,and this is forcing them to reset their passwords and jump through hoops to try and get back into their account.

The real source of the issue has yet to be determined. When users are being signed out, they’re being told that it’s for security reasons — though it’s unclear exactly what those security reasons actually are. Then, when users try to sign back in by entering their password, they’re being told to verify their identity. Users on both Reddit and Twitter have been experiencing the issues, and Apple has yet to acknowledge the issue or offer a fix.

Currently, it seems as though the problem largely affects iPhone users — not Mac or Apple Watch users. Moreover, according to a report from Apple Insider, it seems as though users first started reporting the issue at around midnight Eastern time, so it’s possible that a bug of some kind was implemented around that time. It’s also possible the issue has something to do with an error in Apple’s security protocols, while another explanation would be that there’s a malicious actor involved, or some other kind of external issue unrelated to Apple’s practices in particular.

Apple Insider reportedly spoke to an anonymous Apple employee, who said that “at present, this doesn’t appear to be an Apple bug. Whatever it is, it is only impacting a minute percentage of our users.”

On Twitter, the Apple Support account is guiding users to a web page that explains how to proceed if you discover that your account is locked or disabled, but that article doesn’t seem to be helping users to avoid the cumbersome process of resetting their password to re-enter their account. Thankfully, after resetting their password, it seems as though post users are able to access their accounts again — but it’s still a step that users should not have to go through.

We’ve reached out to Apple for comment on the issue, and we will update this article if we hear back.

Editors' Recommendations

Christian de Looper
Christian’s interest in technology began as a child in Australia, when he stumbled upon a computer at a garage sale that he…
Apple will now let you repair more Macs and iPhones yourself
A person repairing a MacBook using Apple's self-service repair kit.

Apple has been running a self-service repair program that lets you fix up your devices yourself since April 2022, but it’s always been a little bit hobbled. Now, though, Apple has expanded the program to include some of the latest devices available in what could be a boost to the right-to-repair movement.

Starting today, the program will include the M2 13-inch MacBook Air and the M2 13-inch MacBook Pro, as well as the entire iPhone 14 lineup. That means if you want to repair one of these products, Apple will provide you with official parts, tools and instructions to help you do it. Previously, you couldn’t do this yourself with Apple-approved parts, despite the devices being available for many months.

Read more
The Apple Vision Pro has given VR its iPhone moment
A person is watching a movie using the Apple Vision Pro.

"One more thing" means you're about to be treated to something groundbreaking -- and that's exactly what happened when Apple CEO Tim Cook uttered those fateful three words at the end of the recent Worldwide Developers Conference 2023 keynote. The Apple Vision Pro is not just another VR headset; no, it's an incredible piece of technology that pushes the boundaries of what we can expect from both virtual reality and augmented reality. The display tech, sensor quality, and polish are like nothing we've ever seen before in a headset — and they signal a big jump forward in VR and AR tech.

The only quibble is the price: $3,500. That's a whole lot of cash, and due to that, I'm not confident the Vision Pro will appear in every other house in the next few years.

Read more
Apple’s next MacBooks and iPads could be in serious trouble
The MacBook Pro open on a wooden table.

Hype has been growing for Apple’s upcoming M3 chips, which are expected to splash down in a slate of Macs and iPads later this year. Yet one leaker has come along to spoil the party and has claimed that we won’t see anything of the sort until 2024.

That idea comes from Twitter leaker Revegnus, who tweeted that there would be “No M3 Mac or iPad for this year.” That will be disappointing news to anyone looking forward to laying their hands on the latest and greatest Apple silicon chips in the coming months.

Read more