Microsoft apologizes after Hotmail bug wipes accounts of e-mail

microsoft apologizes after hotmail bug wipes accounts of e mail logoMicrosoft says that it has resolved an issue that affected over 17,000 Hotmail users over the New Year’s weekend. Beginning on December 30, Windows Live Hotmail users began reporting that their inboxes and storage folders were curiously empty of e-mail – with some accounts containing a decade of stored messages. Some users reported receiving a solitary “Welcome to Hotmail” message from Microsoft, as if they had recently created a new account.

Thousands took to Facebook and to the Microsoft support forums seeking answers as to why years’ worth of e-mail had suddenly vanished. On Monday, Microsoft’s Chris Jones, corporate vice president for Windows Live,  acknowledged the issue in a blog post and claimed Microsoft had “restored mail to the impacted accounts” as of the evening of January 2 — some 48 hours after e-mail began disappearing. Microsoft acknowledged that 17,355 Hotmail accounts had been affected.

Jones didn’t elaborate on the cause behind the outage, except to say that it was the result of a “mailbox load balancing between servers.”

“As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again,” Jones said. “We’re very sorry for the inconvenience this may have caused to you, our customers and partners.”

Microsoft claims that Hotmail has over 360 million users, making it the world’s most popular e-mail service. Facing growing competition from Google’s Gmail, Microsoft relaunched Hotmail during the summer of 2010, giving the free e-mail service a redesigned look as well as new features that included better integration with photos and video attachments.

Gaming

Has it really been 17 years? The past, present, and future of the Xbox

From DirectX Box to 720, it's been a long, strange trip for Microsoft's Xbox gaming console. Here is what happened, from its odd beginnings to the rumored Scarlett console with streaming.
Mobile

Common Samsung Galaxy S10, S10 Plus, and S10e problems and how to fix them

Samsung's new Galaxy S10 range is gorgeous and extremely powerful. But they're not perfect, and you may discover some issues with your new phone. Here are some of the most common Galaxy S10 problems and how to fix them.
Computing

Microsoft reverses decision and extends lifeline to MS Paint for Windows 10

Microsoft reversed its decision to deprecate the classic MS Paint software on Windows 10. Microsoft announced on Twitter that the mainstay free image editor that comes pre-installed with Windows will live on for now.
Emerging Tech

How emotion-tracking A.I. will change computing as we know it

Affectiva is just one of the startups working to create emotion-tracking A.I. that can work out how you're feeling. Here's why this could change the face of computing as we know it.
Computing

Tired of choosing between Windows and Mac? Check out these Chromebooks instead

We've compiled a list of the best Chromebooks -- laptops that combine great battery life, comfortable keyboards, and the performance it takes to run Google's lightweight Chrome OS. From Samsung to Acer, these are the Chromebooks that really…
Computing

Here's everything you need to know about setting up your wireless router

Want to get Wi-Fi working in your home, but don't know where to start? Here's a quick tutorial outlining the four basic steps needed for most routers. You'll be browsing on your laptop from the couch in no time.
Computing

AMD will launch anniversary edition Radeon VII and 2700X to celebrate 50th year

Ahead of its new hardware lines launching this summer, AMD will celebrate its 50th anniversary with special editions of its top-tier gaming hardware: the Radeon VII and Ryzen 2700X.
Computing

Intel’s new Core i9 processors bring 8-core power to laptops

Intel announced a new line of ninth-generation mobile processors that bring eight-core Core i9 processors to laptops. In addition, the company announced a slate of new desktops CPUs that bring the rest of the lineup up to date.
Computing

Pain in the wrists? Type in comfort with one of these great ergonomic keyboards

Long typing sessions can leave anyone's wrists aching, but if you have one of the best ergonomic keyboards, that doesn't have to be the case. Our list of favorites will support good typing posture while being comfortable to use.
Computing

Lenovo Legion, IdeaPad gaming laptops sport 9th-gen CPUs and 16-series graphics

Lenovo is expanding its gaming laptop range with a line of new Legion and IdeaPad notebooks that sport Intel's latest, ninth-generation Core CPUs up to an i7 and a choice of Nvidia graphics with options for everything up to an RTX 2080…
Computing

Asus launches a fleet of ROG gaming laptops with 240Hz screens and 9th-gen CPUs

Asus launched updates to nearly every gaming laptop line they have, ranging from the high-end Zephyrus to the budget-level TUF Gaming. The naming schemes might be hard to parse, but there are some impressive options in Asus' new lineup.
Computing

Nvidia’s new GTX 1660 Ti and 1650 graphics cards for laptops start at $799

Nvidia announced the GTX 1660 Ti and GTX 1650, two new mobile graphics cards to flesh out the Turing lineup for laptops. These GPUs don't have the ray tracing capabilities of the RTX 20 series, but start at much lower prices.
Product Review

Without 4K or Core i9, the new Razer Blade Pro trades features for polish

Razer hasn’t updated its 17-inch gaming laptop for a couple of years, while showering most of its attention on the smaller sibling. The new Razer Blade Pro takes a lot of cues from the 15-inch model, stretching it out for the big screen.
Computing

Acer gives Predator, Nitro gaming notebooks CPU and GPU upgrades

Acer's latest gaming notebooks will be getting a processor and graphics boost. The company announced that Intel's ninth-generation mobile CPU and Nvidia's GTX 1660 Ti will land on the Predator Helios 300, Nitro 7, and Nitro 5 laptops.