Surface Pro 128GB ‘sells out’ instantly, but customers aren’t buying it


Check out our full review of the Microsoft Surface Pro tablet. 

For a company to successfully sell its latest gadget, it takes a lot more than merely having a good product. It also has to make sure there’s plenty of units in stock all across the country so fans can actually buy it. This is where Microsoft may have misstepped. Yesterday, the software-turned-hardware maker announced on its blog that it had almost instantly sold out of 128GB Surface Pro tablets, but is the sell out due to brisk sales, or lack of supply?

Nearly 100 customers have taken to the comment section of the Microsoft blog to vent their anger over the notion that the tablet has sold out (as of this writing). Some commentators report as few as “one device for show and one for sale” in Staples and Best Buy stores in their state.

“Like many others I tried to order online and in the stores,” said a commenter named Gormly. “At Midnight the website was still not showing for sale, I tried for 30 minutes then all of a sudden sold out online. Before they even opened for business all Best Buy show unavailable.  My 3 local Staples received 2 64gb versions each. Just two. There are 1050 Best Buy stores in the US, there are 1575 Staples stores, Staples seems to have received an average of 2-4 unit and best buy 6-8.” 

Other commenters were more harsh, calling for Microsoft to fire its PR team and the author of the blog post, Panos Panay, Microsoft’s General Manager in charge of Surface.

“I have been a faithful Apple customer since the launch of the Gen1 Iphone,” wrote a commenter named Ericinsales. “I have stood in lines for 4 different launches. These lines had several hundred people in them. Everyone of those people took home the model they wanted to purchase. I was never turned away. This was an Epic fail on your teams part …. This was a poorly executed launch and people should be fired. I am in sales and I understand the pressure MS is under, however this is no way to treat your clients. You guys failed and you need to own it. The limited response coming out of the MS camp does not cut it. You made us wait in anticipation for 3 months, you dropped the ball.”

Microsoft hasn’t been doing very well in its PR department lately. In the past few months, fans and the media have fumed about Windows 8 and Microsoft’s limited storage capacity in its new Surface Pro tablet, which the company has done little to curb tension over.

While Microsoft has not told us just how many Surface Pros have been sold yet, some estimate that less than 30,000 were in stock across Best Buy and Staples stores. Creating artificial demand is an age old tactic, but it’s never good to brag about a product being out of stock and allude to a nationwide sellout when you did not adequately supply stores. Some commentators report as few as “one device for show and one for sale” in Staples and Best Buy stores across their state.

We have not reviewed the Surface Pro just yet, but stay tuned as we hope to have our thoughts on it soon. Whether or not we love or hate it though, Microsoft is not having a great weekend. While a mistake in logistics is easy to correct, the real tragedy is the little we’ve heard yet from the company on its efforts to curb concerns from its customers. Microsoft should consider responding to its fans. If not, it may risk ruining any future the Surface Pro may have ahead of it.

(Image via

Product Review

Microsoft’s $350 Surface Headphones are a good first try, but not good enough

Microsoft’s Surface Headphones are stylish, comfortable, and have great noise-canceling, but at $350 a pair, they’ll have a hard time matching the industry leaders like Sony and Bose.

Intel’s CPU shortage is no longer affecting Microsoft’s sales

As manufacturers pivot to using other processors like AMD in their computers, Microsoft has been able to survive Intel’s CPU shortage just fine and says it is no longer worried about the shortage affecting Windows sales.

Microsoft deal takes up to $400 off select Surface Book 2 laptops

Microsoft is running a promotion for the Surface Book 2, taking as much as $400 off the price of the laptop at the Microsoft Store. The promotion applies to select 13.5- or 15-inch configurations of the convertible laptop.

These are the must-have games that every Xbox One owner needs

More than four years into its life span, Microsoft's latest console is finally coming into its own. From Cuphead to Halo 5, the best Xbox One games offer something for players of every type.

USB drive issue blocks some PCs from receiving Windows 10 May 2019 update

A USB drive error resulted in some PCs being blocked from receiving the Windows 10 May 2019 update. Microsoft decided to block eligible PCs with USB drives or SD cards attached from getting the update until the error is fixed.

Free your digital memories, and frame them, with the best photo printers

Printed photos are experiencing a revival at the moment, but you don’t need to go to a special lab. Here’s our favorite options for making quality prints, from pocket-sized printers to wide-format photo printers capable of spitting out…
Product Review

Still waiting for a new Mac Pro? Corsair’s mini PC has all the power you'll need

With a modern 12-core Intel Core i9-9920X processor, Nvidia’s RTX 2080 Ti graphics, and 32GB of RAM, the Corsair One Pro is designed to woo creatives who demand more power from Apple’s Mac Pro. Like the Mac Pro, the best part of this PC…

Nvidia agrees with Tesla’s take on self-driving cars, but corrects specifics

Nvidia vice president Rob Csongor agreed with broad statements by Elon Musk at Tesla's April 22 Autonomy Investor Day. Csongor then took exception to what he termed were inaccuracies about Nvidia's self-driving car chip.

Tablet or notebook? Our favorite 2-in-1 PCs give you the best of both worlds

If you can’t decide if you need a tablet or a notebook, then don’t bother. The best 2-in-1 laptops are both, and they can provide all the power you need. Check out our list for the best 2-in-1s for any user.

Amal and George Clooney want to change the world. Can Microsoft help?

Microsoft and The Clooney Foundation for Justice (CFJ) unveiled the TrialWatch app Thursday morning, a new tool in CFJ’s ongoing TrialWatch effort to shine a light on injustice in courts around the globe – which too often are simply…

These are the best 13-inch laptops you can buy right now

With so much choice out there, how do you know which are the best 13-inch laptops? They should have beautiful screens, long battery life, and remain light and portable. This is a list of our favorites.

These gaming monitors will transport you to another dimension

What are the best gaming monitors you can buy right now? We select five that are all priced under $900 packing premium technologies like G-SYNC and FreeSync, high resolutions, and fast refresh rates.

Luminar Accent A.I. can now recognize faces for more natural instant edits

Want to edit faster? Skylum Luminar's latest update enhances the Accent A.I. to use machine learning for instant enhancements. The tool now recognizes faces for more natural skin tones along with other enhancements.

Intel’s 10nm desktop dreams may be dead — new road map pushes them beyond 2022

Intel may never release a competitive 10nm CPU on desktop if a new roadmap is to be believed. It suggests that Intel will rely on its 14nm process to at least 2022 and perhaps even beyond.