Skip to main content
  1. Home
  2. Gaming
  3. Legacy Archives

Microsoft To Replace Xbox Power Cords

By
Add as a preferred source on Google

The replacement power cords are designed to protect consumers and their Xbox consoles from rare electrical component failures that can pose a fire hazard. Fewer than one in 10,000 consoles have experienced these component failures, and, in almost all instances, any damage caused by these failures was contained within the console itself or limited to the tip of the power cord at the back of the console.

However, in 30 consoles worldwide, these failures are reported to have caused minor injury or minor property damage. In seven instances, customers reported sustaining a minor burn to their hand. In 23 instances, customers reported smoke damage, or minor damage to a carpet or entertainment center.

Recommended Videos

In all regions except Continental Europe, Xbox consoles manufactured before Oct. 23, 2003, require a replacement power cord. In Continental Europe, consoles manufactured before Jan. 13, 2004, require a replacement power cord.

“This is a preventative step we’re choosing to take despite the rarity of these incidents,” said Robbie Bach, senior vice president of the Home & Entertainment Division at Microsoft. “We regret the inconvenience, but believe offering consumers a free replacement is the responsible thing to do.”

To order a replacement cord, consumers should go to http://www.xbox.com and click on the Power Cord Replacement for Xbox link. Replacement cords will arrive two to four weeks after the order is placed. While waiting for the new cord to arrive, consumers should turn off their Xbox consoles when not in use.

Customers who cannot access the World Wide Web should contact Microsoft at the appropriate toll-free number listed here:

Australia:                   1800 073 897                   Korea:                           0079885219551

Austria:                     0800295177                     Mexico:                         18001238568

Belgium:                    080080943                       Netherlands:                  0800 0200371

Canada:                    (866) 271-0450                New Zealand:                0800 880 029

Colombia:                 18009440724                   Norway:                        80040975

Denmark:                  80885649                         Portugal:                        800844441

Finland:                     0800112951                     Singapore:                     800 852 3567

France:                     0 800 97 01 76                 Spain:                            900811914

Germany:                  08000001521                   Sweden:                        0200810371

Greece:                     0080044148905               Switzerland:                   0800561421

Hong Kong:              800901727                       Taiwan:                         00800666073

Republic of Ireland:   1800923947                     United Kingdom:           0800 028 9276

Italy:                         800925244                       United States:                (866) 271-0450

Japan:                       0120558573

Ian Bell
Ian Bell
Publisher
I'm the co-founder and CEO of Digital Trends Media Group, which I launched in 2006 out of my home office to share my passion…
Topics
Sony’s new PS5 Prism Collection gives a beautiful retro makeover to your console and controller
The new collection lets you peek inside your PS5 and DualSense controller with a glossy transparent design.
sony-prism-collection-ps5

Remember when transparent gadgets were the coolest things you could own? Sony is bringing that late '90s aesthetic back with its new PS5 Prism Collection. The gorgeous lineup gives your DualSense controller and PS5 console a glossy, see-through makeover in three eye-catching colors.

https://twitter.com/PlayStation/status/2115459064981512662?s=19

Read more
Call of Duty: Modern Warfare 4’s Stranded mission had me hooked for hours, yet left me wanting more
I spent hours sneaking through North Korea, scavenging supplies, and clearing outposts, and I’d happily do it all again.
Call of Duty: Modern Warfare 4 Stranded mission gameplay

For years, Call of Duty’s campaign mode has used big, scripted set pieces to tell the overarching story amid all the adrenaline-pumping action. The 2023 Modern Warfare 3 tried to shake up the established formula by introducing a handful of short open combat missions, and I genuinely liked the idea, but the game's overall negative reception seeped into how those missions were received.

I feared the next iteration might abandon the idea because of the backlash, but I am glad it didn't. MW4’s “Stranded” mission uses the same approach, but instead of fragmenting it across the campaign, it puts it all in a single large-scale open-world mission.

Read more
The $1300 Acer Predator Atlas 8 handheld is finally US-bound, and its pre-orders are already sold out
Acer’s first gaming handheld to launch in the US arrives November 1 with Intel Arc G3 Extreme hardware.
Intel Arc G3 Extreme Hands On with Acer Predator Atlas 8

Acer’s Predator Atlas 8 finally has a US release date and price, several months after the company first showed off the handheld in May. The highlight is the Intel Arc G3 Extreme chip inside, which has been adopted by only a couple of other consoles besides the Atlas 8. This version will go on sale exclusively at Best Buy on November 1 for $1,299.99.

Acer originally said the Atlas 8 would arrive in North America in October, but left pricing open at the time. The launch came amid the ongoing DRAM crunch, which has made memory more expensive across the PC industry and complicated pricing for hardware makers.

Read more