Say your please and thank yous. Ladies first. The fork goes on the left side of the plate.
The rules of manners and etiquette in everyday life are well established, and for most of us, ingrained since childhood. But when BlackBerrys, iPods and laptops enter the equation, things get a little foggier. And everyone has seen people who could use a gentle prod in the right direction: The idiot yammering on his cell phone in a five-star restaurant, the guy on the subway with his headphones around the neck cranked to max, or the oblivious girl gazing into her iPhone while her date across the table looks for the quickest way to make an exit. But it isn’t always that easy.
For example: Is it less considerate to horde pictures from a night out when other people want to see them, or to post them on Facebook when they might not be flattering for everyone? How many emoticons in an e-mail are too many? And when do you absolutely need to have your phone on vibrate?
Fortunately for us socially inept tech cretins, there are authorities on such things. Thomas P. Farley penned Modern Manners: The Thinking Person’s Guide to Social Graces, wrote a column on etiquette for Town & Country magazine, runs WhatMannersMost.com, and is currently working on his next book, which will focus exclusively on tech etiquette. We sat down with the guru of all things polite to hammer out some basic guidelines for embracing gadgets without driving everyone around you up the wall.
As the most well-established form of digital communication, many people have already sorted out the ins-and-outs of e-mail. But that only raises expectations for the right behavior. To begin with, many people tend to abandon the conventions of proper writing just because they’re doing it on a computer. You don’t have to start e-mails with a letterhead or other such relics of the print world, but omitting capitals and no punctuation, or – worse yet – using all caps, are all out. “All these E.E. Cummings wannabes just think speed is more important than punctuation or spelling,” says Farley. “Don’t be so lazy. Spell checker would do 99 percent of the work for you.”
Over familiarity can be another common faux pas. If you don’t know someone, don’t jump right to a nickname, even if it seems like an obvious one. You may be tempted to e-mail firstname.lastname@example.org with “Hey Joe,” but it’s presumptuous to assume he goes by Joe unless you know him personally, and might start you off on the wrong foot. When is it safe to switch? “Wait until a person responds and signs using a nickname,” says Farley. “Then you’ve got free reign to use it.”
And watch how you use those CC and BCC boxes. Believe it or not, the carbon copy feature wasn’t invented for tattling on coworkers, and blind carbon copies were not for snickering at a series of e-mail replies behind someone else’s back. “Use CC when there’s a genuine reason when someone should be cycled into the conversation,” says Farley. “Don’t use it to pull out the daggers for somebody at work.” Besides being in poor taste, both methods can blow back on you when parties start to realize that their contact with you is no longer private.
As for the contentious issue of emoticons, Farley thinks they’re tolerable, as long as you keep them to only a couple in any given message. Once you go much further, it’s time for a different medium. “If something is that nuanced that you’re having to put in a smiley here, a frown here, a wink, it’s probably a conversation that deserves to be had on the phone,” Farley says.
Cell phones may be the most complained about of all digital devices, and for good reason. They drag private conversations into the public, push work life into personal life, and with the innovation of texting and smartphones, serve as 24/7 distraction devices. But a few simple tricks can prevent you from being the one who constantly catches icy glares in supermarket aisles.
Number one, just keep your voice down. It may seem obvious, but for whatever reason, people tend to enter their own personal worlds on the phone and lose complete perspective of how loud they’re being – especially in already noisy places where the inability to hear the party on the other end seems to mentally translate to “must shout into the phone so they can hear me.” Simply bringing your voice down a notch will alleviate the biggest slice of cell phone-related irritation, and make the world a quieter place, too.
And know when to simply put the phone away. Movie theaters and the cash register at your local Starbucks stand out as the most commonly cited places to keep it in your pocket, but Farley says he’s a particular stickler for hanging up before stepping into an elevator, where the people around you are quite literally captive to your conversation and only feet away. “There’s nothing more annoying than being stuck in a crowded elevator with someone just blabbering away.”
What about when you’re just hanging out with someone? Moves like pulling your phone out and putting it on the table at lunch like it’s another member of the party are an absolute no-no. “The message you’re really sending to the person you’re with is, ‘You’re not really interesting enough to me to hold my attention for this entire lunch.'” Farley says. “How would somebody feel if you popped out a television and set that down on the dining room table? It’s the same kind of effect.”
Dealing with voicemail properly is a two-way street. On one hand, Farley says callers need to keep the messages they leave for other people short, since not everyone has time to listen to a 10-minute account of your day. On the opposite end, you should make a point of actually listening to the messages people leave for you before calling them back, since asking them to recount the details they already left in a message wastes their time.
When is vibrate appropriate? If you’re a guy and you carry your phone in a pocket, Farley insists as often as possible is the way to go to minimize the disturbance to others when you receive calls. If you’re a woman and carry yours in a purse where you might not feel it go off, a ringtone is OK, but try to stick with a default ringer, and avoid obnoxious sound effects and music. Ringback tones, which replace the ringing sound callers hear on the other end with music, can also be seen as presumptuous. Not everyone wants to be subjected to your choice of tunes as they wait for you to answer.
As for text messaging, know when to use it and when not to. Farley recalls a friend who waited hours at home for a pool contractor, only to find out that the contractor had texted him to tell him he wasn’t coming. He never received the message because his phone didn’t support text messages. Not only had the contractor made the mistake of assuming a text message would reach his client, he clearly copped out in a bind and used a text message to avoid having to explain himself over the phone. Bad etiquette – and business practice – on both accounts.
Which brings us to another all-too-common abuse of tech: Using last-minute messages to friends to cover for your real-life lateness. It may make you feel better to let your friend know you’re still miles away in the car at the moment you’re supposed to be meeting them at a restaurant, but it doesn’t make you any less late. “Before, without the ability to contact someone, you knew they were waiting, you had no way of reaching them, and you pushed yourself to make it on time,” Farley says. “Now people think, ‘If I’m running 15 minutes or half an hour late, I’ll just text them.’ But it’s still inconsiderate.”