Apple satisfaction rating drops while Samsung rises

4wpdQicXDZ

Watch out now, Apple. It looks like there’s some trouble in paradise. The Cupertino-based company has long prided itself on its superior products, stellar design, and, perhaps most important of all, super devoted customers, most of which were happy to continually shell out big bucks to keep up with latest products releases.

But now, according to a survey conducted by American Customer Satisfaction Index, which was reported by Business Wire, it looks like the company is starting to slip a little. The company still leads the mobile industry, with an 81 percent customer satisfaction score, which is about a 2.5 percent drop from where it stood last year.

This may not seem like a huge deal, but consider that one of Apple’s biggest rivals, Samsung, jumped 7 percent this year, landing an overall score of 76 percent customer satisfaction. The gap in perception is narrowing for Apple.

For now, Apple is sitting pretty as the leader of the pack, but also fairing well for itself is Nokia, tied with Samsung at 76 percent. Not doing so well are HTC and LG, both of which fell significantly in the last year, the former by 4 percent and the latter by more than 5. BlackBerry has a 69 percent approval, unchanged from last year.

Emerging Tech

New ‘parkour’ video shows Boston Dynamics robot training to overthrow humanity

Robots doing backflips? That's so 2017! In its latest jaw-dropping YouTube video, Boston Dynamics’ Atlas robot pulls off some frankly astonishing parkour stunts for our viewing pleasure.
Deals

Save up to $1,000 with the best smartphone deals for October 2018

Need a better phone but don't want to spend a fortune? It's never a bad time to score a new smartphone and save some cash. We rounded up the best smartphone deals available that can save you as much as $1,000.
Home Theater

House of Marley’s corked-back No Bounds XL speaker is waterproof and even floats

Sure, you'll find plenty of waterproof Bluetooth speakers out there, but House of Marley's No Bounds XL takes a unique approach, with a cork-backed design that helps the speaker float if you happen to drop it in the pool.
Gaming

Get caught up on all things 'Fallout 76,' including when the beta starts

Bethesda's Fallout 76 takes the open world series in a new direction. With an emphasis on co-op, survival, and rebuilding a broken world, Fallout 76 will be the largest and most challenging game in the franchise yet.
Mobile

Put your iPad Pro to the test with these great games

Did you recently purchase a 10.5-inch iPad Pro, or are you enjoying the 12.9-inch version? If so, we've rounded up a few of the best iPad Pro games currently available on Apple's mobile platform.
Mobile

Got gadgets galore? Keep them charged up with the 10 best USB-C cables

If you weren't already aware, USB-C is quickly becoming mainstream. That's why we've rounded up some of the better USB-C cables on the market, whether you're looking to charge or sync your smartphone.
Emerging Tech

Awesome Tech You Can’t Buy Yet: DIY smartphones and zip-on bike tires

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it sure is fun to gawk!
Photography

Adobe's "creativity conference" begins October 15. Here's what we hope to see

Each year, Adobe uses its Adobe MAX conference to show off its latest apps, technologies, and tools to help simplify and improve the workflow of creatives the world over. Here's what you should expect from this year's conference.
Mobile

Here’s how to set up an alternate appearance for Face ID

Would like to add a second face for your iPhone FaceID? Maybe your face looks different at work, or you have a loved one that you want to be able to unlock your phone. Here's how to set up an alternate appearance for Face ID.
Emerging Tech

Here’s all the best gear and gadgetry you can snag for $100 or less

A $100 bill can get you further than you might think -- so long as you know where to look. Check out our picks for the best tech under $100, whether you're in the market for headphones or a virtual-reality headset.
Mobile

OnePlus charges into U.K. carrier stores, leaving online-only start in the past

OnePlus's next phone, the OnePlus 6T, will be more widely available than any OnePlus phone before it, as the company has announced major deals with retailers in the U.K. The device launches on October 30.
Mobile

The Palm has been revived, and it wants to help you limit your smartphone usage

A reboot of the classic Palm is finally here and it's tiny. It syncs to your phone and acts as a secondary device -- with a feature to help you disconnect from technology. At $350, the Palm will be available exclusively through Verizon.
Product Review

The all-new Palm wants to be many things, but it’s really just a tiny smartphone

The all-new Palm is here, and it’s tinier than ever. Exclusive to Verizon, it syncs to your primary smartphone and acts as a secondary device -- with features to help you disconnect from technology. But at $350, is it worth the high price…
Photography

Adobe is bringing Photoshop to the iPad and, eventually, other tablets

A full version of Photoshop is coming to the iPad -- and soon, other tablets, as well. Adobe also launched several new features for Photoshop and Lightroom, including a new Content-Aware Fill tool.