iPhone 13 and new iPads hit by Apple Music bug

By Trevor Mogg September 23, 2021

Getting one of the new iPhones or iPads? Then watch out — if you restore the device from a backup, Apple says you might have trouble using Apple Music.

The issue affects all of the new iPhone 13 models, as well as the new iPad (9th generation) and iPad Mini (6th generation). Older devices are not affected.

Related Videos

Apple’s warning comes on the day that the company started shipping its new iPhone 13 and new iPads to customers around the world.

“If you restore your new iPhone or iPad from a backup, you might not be able to access the Apple Music catalog, Apple Music settings, or use Sync Library on your new device,” the tech giant said on a new support page, adding, “To resolve this, update your new iPhone or iPad.”

The message isn’t altogether clear as Apple hasn’t issued a stand-alone”15.0.1″ update for iOS 15 or iPadOS 15, the latest version of its mobile operating system that’s shipping with its new devices.

But as MacRumors has pointed out, some folks who’ve already received their iPhone 13 have said that an iOS 15 security update was required after setting up the device. The install notes also said the update would fix an issue “where widgets may revert to their defaults settings after restoring from a backup,” but they made no mention of the Apple Music issue.

Digital Trends has reached out to Apple for clarification on the situation and we will update this article when we hear back.

Until then, it seems that the best thing to do is to set up the device as new, install the update, and then restore the backup to see if that resolves the issue.

To perform the update:

Go to Settings > General.
Tap Software Update.
Tap Install Now.
Wait for the update to finish.

Editors' Recommendations

Topics

Mobile

I love the Galaxy S23 — here are 5 things the iPhone still does better

Samsung Galaxy S23 Ultra and Apple iPhone 14 Pro

Samsung’s Galaxy S23 has arrived to the masses, and it’s one of the best Android phones you can get right now, especially the S23 Ultra. However, for those who don’t need all of the fancy bells and whistles, like the S Pen and 200MP main camera, the regular S23 is also plenty powerful for the average person, especially if you prefer smaller devices.

I’ve been using the Galaxy S23 for the past few weeks, and so far, my experience has been delightful. I know that it’s still early on in the year, but for me, the S23’s small size is perfect and comfortable. Android also does a lot of things better than iOS, like individual volume controls and notifications, for example. But I am still primarily using my iPhone 14 Pro — despite Apple having some big flaws, such as overprocessing images after you capture them.

Mobile

The one thing the iPhone 14, Galaxy S23, and Pixel 7 all get wrong

Apple iPhone SE (2020) being plugged in to charge.

At Mobile World Congress (MWC) this year, new smartphones broke cover as one would expect. I won't bore you with all the details; Digital Trends' Joe Maring and Jacob Roach wrote an excellent roundup of all the best MWC 2023 announcements already.

One key quality-of-life-improving feature we picked up on as a theme was charging speed. Apple, Samsung, and Google, the mainstream phone brands by coverage (even if not all by sales), stick to a fast-charging average speed of just over an hour — even with the latest iPhone 14, Galaxy S23, and Pixel 7. By comparison, a phone from Xiaomi, Oppo, or OnePlus can get you moving in 30 minutes or even less. It's time to demand more from our phones.
Fast charging exists — just not for you

Mobile

I created the perfect iPhone home screen — and you can too

iPhone 14 Pro with custom home screen icons and widgets

With iOS 14, Apple began to open the floodgates for software customization on the iPhone. For the first time, you could add widgets to the home screen and even change app icons to custom ones without the need for a jailbreak. And iOS 16 gave us some more customization options in the form of the lock screen, although the interface for that is su-par, to say the least.

While I see a lot of people still use a stock grid layout on their home screen, I took some time when iOS 14 first came out to customize my iOS experience. I enjoy that it’s not just a boring grid of stock icons — having custom icons and widgets really mix things up a bit and gives me a more informative home screen.