Skip to main content
  1. Home
  2. Mobile
  3. News

iPhone 5 ranks 5th in user satisfaction in U.S. behind four Android phones

AJ Dellinger
By
ondevice
Image used with permission by copyright holder

The “5” in iPhone 5 stands for more than just the fifth generation of iPhone. It also stands  for fifth in customer satisfaction, which is where Apple’s handset placed in a recent report from OnDevice Research. 

In a poll of over 320,000 smartphone and tablet users across six countries – 93,825 in the United States – OnDevice Research found Android handsets to be the champions of the major mobile markets. In the United States, four different Android handsets finished ahead of Apple’s iPhone 5. Despite scoring an 8.23 in user satisfaction, the iPhone 5 is stuck looking up at Samsung’s Galaxy Note 2 (8.26 user satisfaction score), the HTC Rezound (8.32), and Motorola’s Droid Razr M (8.5) and Atrix HD (8.57). The Atrix HD snagged the top spot in satisfaction while also being the only real budget-sensitive offering on the list. Perhaps the lowered expectations of the less expensive handset gave it a boost by boasting surprisingly good results for owners.

Recommended Videos

Across the pond, Apple fared a bit better. The iPhone 5 had a satisfaction score of 8.21 in the U.K., finishing second only to HTC’s One X and it’s 8.47 score. The top five for the UK was rounded out with an all Samsung line up of the Galaxy Note 2, Galaxy S 3 Mini, and Galaxy S 3.

Related

The silver lining for Apple should be that if one combines the full rankings – which includes data from the U.S., U.K., France, Germany, Japan, and Indonesia – and looks at overall device satisfaction, the Cupertino company is still the cream of the crop. As a company, Apple finished first across the entire survey, followed by Google even though Google doesn’t actually make any devices itself. Finishing last in overall device satisfaction is Samsung, though no reasoning or data is given to explain why.

Editors' Recommendations

Topics
AJ Dellinger
AJ Dellinger
Contributor
AJ Dellinger is a freelance reporter from Madison, Wisconsin with an affinity for all things tech. He has been published by…
How to get new emojis on your iPhone or Android device
Emoji reactions on Google Messages running on OnePlus 11.

Text messages and messaging apps are fantastic, but plain old text can sometimes fail to get an emotion across properly — and that's where emojis come in. While picking specific emojis is something of a generational minefield, with younger folks considering older peoples' choices cringey to the extreme, there's no doubt that slotting a little emoji onto the end of a message can help to clarify your meaning. Since they were launched in the late 1990s, these ideograms, smiley faces, and emoticons have helped us to express ourselves for decades.

Read more
This cool Android phone shows just how boring the iPhone really is
Deep Purple iPhone 14 Pro and Nothing Phone 2 side by side.

Apple’s fall event is just around the corner, and we’re expecting a slate of new products — including the iPhone 15 lineup, the Apple Watch Series 9, and possibly the Apple Watch Ultra 2.

With the iPhone 15, we’re expecting some big changes this year with the Pro models, in particular, including a new titanium frame replacing the stainless steel from previous generations, plus a new Action button instead of a mute toggle. But the overall design of the iPhone 15 and iPhone 15 Pro looks to be the same as that of  the iPhone 14 series, which itself looks like the previous two generations before it. In other words, an already aging design isn't going to be changing all that much.

Read more
This app lets me use iMessage on my Android phone. Here’s how it works
iMessage on an iPhone 14 Pro Max, plus iMessage on an Android phone using the Beeper app.

If you use any Apple product, such as an iPhone or Mac, then you have access to Apple’s popular messaging app, iMessage. For a lot of people, it’s a big reason why they stay within Apple’s ecosystem and don't venture off to try other devices.

But what if you want to use Android? Apple’s iMessage is a proprietary communication platform, so don’t expect an official iMessage app on the Google Play Store any time soon.

Read more