OnStar plans on supplying this information to police officers, when requested, as well as insurance companies who are seeking facts about any accident involving an OnStar vehicle. Previously, this information was only available to officials when the OnStar service was activated by the driver. While OnStar’s soft disconnect keeps the service active to track the user, previous and current OnStar subscribers can opt out of this new privacy change by calling (877) 616-0577 and requesting a hard disconnect from a customer service representative of OnStar. However, this takes up to ten days for the account to cancel and an additional two weeks for the connection to shut off. Users may also consider removing the fuse from the OnStar hardware for a faster solution.