Play Store’s extended two-hour window for app refunds made official

play stores two hour window for app refunds made official google tablets
It’s been about a month since Google extended the return period for many apps and games bought from Google Play, but the Web giant has now made it official, this week updating its purchasing and refund policy.

Previously, Android users only had a window of 15 minutes in which to decide if they wanted to keep the app or grab a refund. The extension is obviously a much more reasonable amount of time, and gives you a better chance of deciding if the purchase was a wise one, a decision not always easily made in the space of quarter of an hour, especially with the more complex games or hard-to-master software.

In the early days of Google Play, when it was called Android Market, users had a whole day to change their mind and request a refund, which sounds like a decent amount of time to get bored of a game. Maybe that’s why Google cut the time limit right back.

Related: Google agrees to pay back $19 million to parents for kids’ in-app purchases

To return an app or game for a full refund, open the Play Store app on your mobile device, go to My Apps, select the software you’d like to return, and tap ‘refund.’

Once that’s done, it’s simply a matter of following the on-screen instructions to complete the refund process and uninstall the app or game.

“If the two-hour refund window has not yet passed, Open and Refund buttons will be displayed,” Google says in its updated terms, adding, “If a Refund button is not displayed, your purchase is not eligible for return.”

The Mountain View company also adds that you can’t keep returning a game and reloading it. In other words, you’ll only be able to get a refund once per app or game.

[Via Android Police]

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