Sony apologizes for PlayStation 5 pre-order mess, promises more consoles

By Aaron Mamiit September 19, 2020

Sony apologized for the sudden launch of PlayStation 5 pre-orders, which caused many gamers to miss out on securing a console.

After a livestream revealed that the PlayStation 5 will cost $499, and $399 for the digital edition, Sony said that pre-orders for the console would start the following day. However, chaos ensued when pre-orders opened on Walmart’s website hours later, followed by several other retailers, without warning.

Adding to the confusion was Sony’s own pre-order notification system, which started in August. However, players who signed up did not receive an email until hours after PlayStation 5 listings went up and were sold out.

Sony acknowledged the issues with PlayStation 5 pre-orders and promised to give players more opportunities to secure a console ahead of and after its November 12 release.

Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that.

Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details.

And more PS5s will be available through the end of the year. pic.twitter.com/h1TaGsGBun

— PlayStation (@PlayStation) September 19, 2020

One of the major criticisms against the PlayStation 5 pre-orders was that during The Game Awards in July, Eric Lempel, Sony’s worldwide head of marketing, said that players will be provided ample notice before pre-orders for the console started. Unfortunately, the opposite happened, causing an uproar among potential PlayStation 5 buyers.

Digital Trends has reached out to Sony for further insight on what went wrong with the PlayStation 5 pre-order process. We will update this article as soon as we hear back.

Final Fantasy XVI, God of War: Ragnarok on PS5

The livestream where Sony finally announced the PlayStation 5’s price started with a showcase of games coming to the next-generation console, including the highly anticipated Final Fantasy XVI and God of War: Ragnarok.

The showcase also unveiled the PlayStation Plus Collection, which will give PlayStation Plus subscribers on the PlayStation 5 access to a variety of PlayStation 4 classics for free.

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Aaron received a NES and a copy of Super Mario Bros. for Christmas when he was 4 years old, and he has been fascinated with…

Gaming

PlayStation Portal misunderstands remote play and cloud gaming’s appeal

A PlayStation Portal boots up.

Sony finally revealed more details about its upcoming handheld, now called PlayStation Portal, but these announcements have soured my opinion on the device rather than hyped me up for it. I enjoy cloud gaming and have used a variety of services like Google Stadia, Amazon Luna, and Xbox Cloud Gaming - across my phone and even dedicated devices like the Logitech G Cloud Gaming Handheld. Because of that, I was really excited to see what PlayStation could do as it entered the space. Unfortunately, some specific exclusions from PlayStation Portal's functionality that make it more of a remote-play device rather than a cloud gaming handheld indicate that Sony has a fundamental misunderstanding about what people would want out of a PlayStation game streaming handheld.

Namely, the device's positioning as primarily a "remote play dedicated device" and the exclusion of PlayStation Plus Premium cloud gaming compatibility drastically shrinks the number of reasons people should pick the device up. Cloud gaming and devices built around it have been around long enough to show that an inclusive approach to the number of services, games, and kinds of game streaming available is vital to success, and for a $200 handheld, PlayStation Portal seems like it's excluding way too much.
Narrowing its appeal
Remote play differs from what's more ubiquitously referred to as cloud gaming players are running the games on their own consoles rather than a third-party console or server. Still, it's a form of streaming games over a Wi-Fi connection, typically through an app on a phone or device like the Logitech G Cloud Gaming Handheld. That means you'll have to stick around your own home to use the PlayStation Portal, and its game library is limited to whatever the user owns on the console. That's limiting (it's like if Steam Deck only ran Steam Link) but does have some use cases. Still, it doesn't necessarily feel like it warrants a dedicated $200 device over a phone and a nice mobile controller like the Razer Kishi V2 or Backbone One - PlayStation Edition; haptic feedback and adaptive triggers only go so far.

Gaming

Sony’s cloud handheld, the PlayStation Portal, will only stream certain games

Astro's Playroom booting up on the PlayStation Portal.

Sony has unveiled the price for its upcoming cloud gaming handheld, as well as an official name for the device: PlayStation Portal. However, one significant caveat to its functionality might sour people's interest in the handheld: It only supports PS4 and PS5 native games that the owner purchased.
PlayStation VR2 games can't be streamed to PlayStation Portal, which does make sense. More bafflingly, though, is the fact that the PlayStation Blog post states that "games that are streamed through PlayStation Plus Premium’s cloud streaming are not supported." That means you shouldn't pick up PlayStation Portal expecting to stream some PS3 and PS4 games available through PlayStation Plus Premium to the device. That's certainly an odd omission when it's currently PlayStation's most notable cloud gaming effort.
Although Microsoft is more closely associated with cloud gaming, Sony beat it to releasing a dedicated cloud gaming device. PlayStation Portal was first teased as Project Q during May's PlayStation showcase, but now, a PlayStation Blog post more clearly explains what we can actually expect from the handheld. Most importantly, we learned that PlayStation Portal will cost $200, which puts it underneath the cost of a Nintendo Switch, Xbox Series S, and other cloud gaming devices like the Logitech G Cloud Handheld.
As for what you're getting for that price tag, it's essentially a decent screen attached to two halves of a DualSense controller. The controllers on each side share all the functionality of the DualSense, including things like haptic feedback and adaptive triggers. In-between is an 8-inch LCD screen that streams games over Wi-Fi at up to a 1080p resolution and 60 frames per second. All in all, that's fairly solid for a cloud gaming handheld that is this cheap.
Sony confirmed that the PlayStation Portal will have a 3.5mm audio jack, but also used the same blog post to unveil two new wireless audio options. There's the Pulse Elite wireless headset that features a retractable boom mic and a charging hanger and Pulse Explore wireless earbuds that offer similar audio quality in earbud form.
None of these products are available for preorder or have a specific release date just yet, but they are all expected to launch before the end of the year.

Gaming

Does PlayStation 5 have a web browser?

Playstation 5 with a controller.

We live in an era where basically every device in our homes can connect to the internet in some way, and most of them can provide in-depth searching through apps and web browsers. The previous generation of consoles was included in this modern experience, and even the Xbox Series X features full-fledged web browsing – but for those who have purchased a PlayStation 5, the situation is a little bit more complicated.
Does the PS5 have a web browser?
The PS5 does not have a traditional web browser in the way that the PS4 did, meaning users can't quickly pull up websites and surf the net with ease. This is no doubt a frustrating omission for those used to accessing the web from their previous consoles, and it's honestly a bit strange that Sony chose to leave out such a useful feature. However, while you may not be able to pull up a browser from your main menu, there is technically a workaround to gain access to an extremely limited web browser by finagling with the Twitter linking function in your settings, but it's an awful lot of trouble to go through for something that doesn't really function in a way that users can actually benefit from.

Unfortunately, Sony doesn't seem to want to add an official web browser app to the PS5, as the company has expressed on various occasions that it doesn't feel that such functionality is important for gaming consoles. So, if you're in the PlayStation ecosystem, it appears that your web browsing will have to continue exclusively on your old PS4. It's a bummer, but hey, maybe you could try getting one of those refrigerators with web functionality.