Skip to main content

Breaking up is hard to do, especially with Comcast

comcast rep wont take no answer csr guy
Image used with permission by copyright holder
Break-ups can be tough – especially when one side just doesn’t know how to let go. And while breaking up with your cable company may not be quite the same as ending a real relationship, this one seems about as difficult as dropping your high school sweetheart before you go off to college.

The conversation below is over eight solid minutes of tech journalist and critic, Ryan Block, trying to cancel his Comcast service. It’s so painful, you just can’t stop listening. In the midst of a conversation that seems to be stuck on an infinite loop, Block tells the Comcast representative repeatedly that he does not want to disclose his reasons for canceling service. Apparently convinced that his job (or life) depends on it, the rep won’t take no for an answer … for eight agonizing and hilarious minutes.

Updated 7/15/2014 at 11:41 AM PST: It didn’t take long for Comcast to address this kerfuffle, and the company is apparently not pleased with its employee’s persistence. The company issued a blanket statement apologizing for its employee’s actions, included below:

“We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize,” the statement reads. “The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives.” Comcast also claims it is investigating the incident further.

Two minutes into the stalled conversation about why he is canceling, Block politely asks the rep to move to the next question on his form. Audibly confounded, the rep continues with impressive persistence. “I’m just trying to figure out here what it is about Comcast service that you’re not liking … What is it about this other Internet provider that is so much better?” Why do you think she’s prettier than me?!

“This phone call is a really … amazing representative example of why I don’t want to stay with Comcast,” Block replies. And then after a few more minutes, “Are we being punked?!”

This rep either needs to be fired, or promoted to the executive level. Listen for yourself, if you can take it.

Editors' Recommendations

Ryan Waniata
Former Digital Trends Contributor
Ryan Waniata is a multi-year veteran of the digital media industry, a lover of all things tech, audio, and TV, and a…
Anker’s Soundcore Sleep A20 earbuds are next-level sleep aids to block out noise
Anker Soundcore Sleep A20 earbuds worn while sleeping on side

If you had asked me years ago what kind of earbuds I'd be wearing while I sleep, I would have called you crazy. To sleep, I need silence, and anytime someone has a TV or tablet on or makes any noise, it makes me restless. With two kids and a wife who are all loud sleepers, it's safe to say I often have trouble sleeping. Believe it or not, there are earbuds for that. Anker's Soundcore Sleep A20 TWS earbuds, for example, are the second generation of its sleep-aid product. They're specifically designed to be worn while you sleep, thanks to a sleek form factor that doesn't protrude out of your ears or create discomfort while resting your pretty little head -- they're meant for side sleepers.

They also purportedly offer much more substantial snoring reduction than the previous generation via soft ear tips and ear wings that help block out ambient noise. If you like a little background audio, they pair with a mobile device that’s using the Soundcore app and allow you to play sound effects to serenade your slumber. A 4-point noise masking system uses not just the twin-seal ear tips and wings but also masking sounds and smart volume controls to drown out distracting noises. If you snore or your partner snores, it won't wake you up anymore as long as you're wearing these.

Read more
Nothing’s new earbuds upstage Apple, Google, and Amazon by embedding ChatGPT
Nothing's ChatGPT integration in Nothing OS.

Niche smartphone company Nothing has two new sets of wireless earbuds that go after Apple's AirPods Pro in more ways than one. The Nothing Ear ($149) and Nothing Ear (a) ($99) both offer noise cancellation, hi-res audio, and tight integration with Nothing's phones, but they also provide pinch-to-speak access to ChatGPT, arguably the most popular AI service in the world.

That's a full-frontal assault on the three major voice assistants that currently dominate on smartphones: Siri, Google Assistant, and Alexa. These assistants are very capable when it comes to simple voice commands like pausing your music or asking about the weather, but they haven't kept pace with Open AI's ChatGPT, which offers more sophisticated tasks and turn-based conversations.

Read more
Tablo’s four-tuner/antenna bundle is just about perfect
tablo ota dvr 4th generation review tv 2023 2

Tablo's fourth-generation OTA box is available with two or four tuners. Phil Nickinson / Digital Trends

It's been a little while since our Tablo review crowned a new king of over-the-air television, and it's time for a quick catch-up. To recap, Tablo is a little device that lets you plug in an over-the-air antenna and watch live broadcast TV on any number of devices, from phones and tablets to streaming platforms and smart TVs. It has 128GB of on-board storage, which Tablo says is good for 50 hours of shows and can be expanded to 8TB.

Read more