Common Huawei Mate 20 Pro problems, and how to fix them

huawei mate 20 pro review rear camera teal lenses xxl
Andy Boxall/Digital Trends

You’ve got your new Huawei Mate 20 Pro in your hands, but there’s something you’re not sure about or an issue that just doesn’t seem right. You may not be alone and your Mate 20 Pro may have a gremlin or two inside. Here’s our roundup of problems being reported regarding Huawei’s otherwise very impressive phone.

Problem: Green screen tint

Multiple cases of people complaining their phone screens have taken on a green tint, that only gets worse, have shown up online since the phone launched. Often most noticeable against a dark wallpaper or in low-light conditions, the green tint spreads from where the side of the phone curves and can extend over the top of the display.

Currently, Huawei has not issued an official statement on the situation, which has affected other manufacturer’s phones in the past, although we have reached out to the company on the situation.  A post on the Huawei Community forum unofficially suggested affected users contact an authorized service center for assistance.

Potential solution:

  • The best course of action is to contact a Huawei Service Center, your network, or the supplying retailer in the event of any hardware problem, as it should be covered under warranty. Visit Huawei’s website for information on the closest one to you.

Glitch: In-display fingerprint sensor

New technology can often be problematic, and while the Mate 20 Pro’s in-display fingerprint sensor is one of the better ones, it’s not perfect, and can become less reliable over time. If your fingerprint sensor is taking a few tries to unlock the phone, when it used to only take one, the best thing to do is re-register your fingerprint.

Potential solution:

  • Open Settings on your Mate 20 Pro, go to Security & Privacy, then Fingerprint ID and enter your security code. Select the fingerprint registered that’s causing the problem, then Delete from the list that appears at the bottom of the screen. You will be prompted to add a new fingerprint, or if not, select New In-screen Fingerprint from the available options.
  • If you have a screen protector fitted, this may affect registration or use. If possible, remove it and rescan your fingerprint. Additionally, some screen protectors may lower reliability of in-display fingerprint sensors, so check with the company that makes it before buying.

Issue: Notification icons can’t be seen

The Huawei Mate 20 Pro has a notch at the top of the screen, and the available display either side of it is not very big, leaving room only for the permanent icons such as battery, time, network signal, Bluetooth, and NFC. App and other notifications do not often appear. Turning off the notch under Settings will not cure this problem.

Potential solution:

  • This is an issue with Huawei’s EMUI user interface over the top of Android 9.0, and any notched Huawei phone will be affected, rather than specifically the Mate 20 Pro. Currently, there is no solution to this, outside of providing feedback to Huawei. The company does listen to this, and alterations may arrive in a future version of EMUI.

Problem: Missing artificial intelligence features in video

Artificial intelligence has been used to enhance still photos on Huawei phones for a while, and the Mate 20 Pro adds A.I. features to video as well. It’s possible to blur the background, isolate a particular color on screen or even add live filters to the footage. If your Mate 20 Pro doesn’t have these features, you may be running an out-of-date version of the firmware.

Potential solution:

  • Firmware 9.0.0.122, or 9.0.0.126 will add these features, depending on your location, device spec, and network. Check the version your phone is running by going to Settings > System > About Phone. If it’s earlier than either of the versions above, go back a step and tap Software Update to prompt the device to check if a newer version is available.
  • The release of new firmware depends on your network and location, so if it’s not, be patient as updated firmware is usually sent out in batches. Ensure you get the update promptly by tapping the menu button in the top right of the Software Update screen, then turning on the Auto-download Over Wi-Fi option.

Those are all the problems we’ve seen frequently reported with the Huawei Mate 20 Pro so far, but if others show up we will add them to the list, and help out with possible solutions, too.

Computing

Smishing sounds funny, but it’s a serious threat to your phone’s security

We all know phishing is a huge security problem, but most people still believe it’s a problem limited to email. According to new reports, however, phishing scams are attempting to exploit your trust in text messages.
Mobile

Text messages are disappearing on Pixel 3s, but a fix is on the way

The Google Pixel 3 and Pixel 3 XL are arguably the best Android phones out there right now -- but they aren't perfect. Users have reported a number of issues and problems related to the Google Pixel 3 and Pixel 3 XL. Here's how to fix them.
Mobile

Google, Samsung, OnePlus, and Huawei face off in an Android battle royale

The good news is that there are some great options in the Android smartphone market right now. The bad news is that too much choice makes it tough to decide. We compare the Pixel 3 XL, the Galaxy Note 9, the OnePlus 6T, and the Mate 20 Pro.
Computing

Stop your PC's vow of silence with these tips on how to fix audio problems

Sound problems got you down? Don't worry, with a few tweaks and tricks we'll get your sound card functioning as it should, and you listening to your favorite tunes and in-game audio in no time.
Music

Here's our head-to-head comparison of Pandora and Spotify

Which music streaming platform is best for you? We pit Spotify versus Pandora, two mighty streaming services with on-demand music and massive catalogs, comparing every facet of the two services to help you decide which is best.
Mobile

Netflix is testing a cheap mobile-only subscription tier in some markets

Netflix is trying to reach potential subscribers in emerging markets. To that end, the company has begun rolling out a cheaper, mobile-only subscription tier, which comes at around $4 per month -- half the price of the Basic subscription…
Mobile

Get ready for more V-series phones: LG trademarks names up to the V90

It looks like we should get ready for more LG V-series phones. LG has trademarked names for the LG V50 all the way up to the LG V90. We may have to wait some time before we see these phones; the next LG flagship is expected to be the LG G8.
Mobile

Samsung will reportedly announce its folding smartphone at MWC in February

Samsung has been showcasing bendable display tech for a few years and now a folding smartphone might finally arrive. The Galaxy X, or perhaps the Galaxy F, may be the company's first example. Here's everything we know about it.
Mobile

Check out 30 of the best iPhone games you need to be playing

The iPhone has some of our favorite games available for any mobile platform. Here are the best iPhone games for every big-name genre, whether you're into puzzles, strategy, or something else entirely.
Home Theater

What is MHL, exactly, and how does it work with your TV?

There are more ways to mirror your smartphone or tablet to your TV than you might think. Check out our rundown of MHL for everything you need to know about the wired protocol and its myriad uses.
Deals

All the best Amazon Black Friday deals for 2018

Amazon may be an online-only retailer, but that doesn’t mean its Black Friday sales are anything to sniff at. In fact, due to its online status, Amazon has huge flexibility with the range of products and deals it can offer. Here's our…
Social Media

Facebook is rolling out a Messenger ‘unsend’ feature and here’s how to use it

Facebook is starting to roll out a "remove message" feature for its Messenger app. It lets you delete a message in a thread within 10 minutes of sending it, and replaces it with a note telling recipients that it's been removed.
Product Review

Google’s Pixel 3 is a hair away from pocket-sized perfection

Google’s Pixel 3 smartphone is the best Android phone you can buy. It doesn’t have the best looks or the best hardware, but you’ll be hard pressed to find better software and unique A.I. functionalities.
Mobile

Google rolls out Night Sight to Pixel 3 and 3 XL camera app

Google's latest flagships, the Pixel 3 and Pixel 3 XL, are now official and we have all the details from the October 9 event in New York City and Paris. Here's everything we know about the Google Pixel 3 and Pixel 3 XL.