The iPhone X is completely different from any of its predecessors. It was the first iPhone to boast a stunning OLED screen, as well as the first to do away with the iconic iPhone home button.
Like any smartphone, there are always a few issues that crop up. We’ve compiled a list of common iPhone X problems after scouring through support threads and forums, and we also have fixes and workarounds to make sure your new iPhone keeps working perfectly.
- Update to the latest iOS. iOS includes updates that allow the software to use energy more efficiently, improving your battery life. Ignoring updates can have the opposite effect. It’s a good idea to update all your apps for similar reasons.
- Restart your iPhone entirely by holding the power button and a volume button at the same time until it powers down. This can fix some bugged processes that may be sapping your battery life.
- Head into Settings, go to General, and choose Background App Refresh. Turn this setting off, or turn off as many apps as you can. This cuts down a lot on background activity and spares your battery.
- Head into Settings, choose Battery, and switch on Low Power Mode. This is also a good place to take a look at your battery health, which contains very useful information for diagnosing a failing battery.
This may happen when you attach either an old or a new accessory, and typically has a couple of specific causes that are not necessarily related to product compatibility.
- Clean your port: Take a good look at the port at the bottom of your iPhone and make sure it is entirely clean. If there’s dust or gunk build-up, use an isopropyl alcohol solution and something soft, like a cotton swab, to very gently clean it out.
- If this keeps happening, take your iPhone into the Apple Store for repairs. There’s probably some inner corrosion — this is especially likely if you recently got your iPhone X wet.
iOS 14 is the latest and greatest version of iOS, so it’s no surprise
- Check your storage: iOS 14 takes a bit over 2GB of storage, and if your iPhone is packed with photos and files, there may not be enough room. You can check storage by going to Settings, General, and iPhone Storage.
- Plug your iPhone into your charger and try again.
- Restart your iPhone to see if this clears up any other problems that might be getting in the way.
If you’ve owned the
- When your battery health drops under 80%, iOS automatically turns on Peak Performance Capability, which optimizes or reduces power consumption in exchange for longer-lasting battery life. You can turn this feature off by going to Settings > Battery > Battery Health > Peak Performance Capability > Disable.
- Replacing your battery altogether can also improve performance and make your phone feel like new again. This can be done on Apple’s website or by going to your local Apple Store.
- Before you mess with the speaker itself, make sure your audio settings are balanced by going to Settings > Accessibility > Audio/Visual and dragging the left-to-right stereo balance slider to the middle.
- A dirty speaker may also be the culprit. Spray out any dust and loose particles in your speaker(s) with a compressed air duster. If you don’t have one, grab an unused toothbrush and brush out any excess material.
We’ve seen a few people complain about the
- Some people seem to have encountered call issues with VoLTE, so you can always try turning it off. Go to Settings > Cellular > Cellular Data Options > Enable 4G, and switch to Data only to see if it makes any difference.
- It’s definitely worth trying a simple restart to reset your iPhone X by turning it off and on again or force restarting it.
- There might be an issue with your network settings. Try going to Settings > General > Reset and tap Reset Network Settings, then test again.
- Take a look in Settings > General > About and wait for a few seconds to see if you get the option to update via a popup entitled Carrier Settings Update. If you do, then tap Update.
- If you’re still having issues, then contact your carrier and ask them for advice.
Quite a few people have been having trouble with
- You want to make sure that the fault doesn’t lie with your charging cable, charger, or charging pad, so start by testing it with another device, or test your iPhone X with a different charger.
- If you have a case on your iPhone X, remove it and test again to ensure that the case isn’t interfering with charging in some way.
- Try resetting your iPhone X by turning it off and on again or force restarting it. This can at least temporarily resolve charging issues.
- If the problem persists, then contact Apple support. You may need a new charging port or some other hardware fix.
It seems as though people have been complaining about the GPS in the
- Start in Settings > Privacy > Location Services and make sure that it’s toggled on and that any apps, like Google Maps, that require access to location data have it.
- Open up the App Store and check in the Update section to make sure that any apps you’ve been having issues with are fully up to date.
- Check Settings > General > Software Update and make sure you have the latest iOS update.
- Try toggling Airplane mode on and off again. You can do it via the airplane icon in Control Center or by going to Settings > Airplane Mode.
- Go to Settings > General > Reset and choose Reset Location and Privacy.
- If nothing so far has worked, then you could try a factory reset. Just make sure that you back up first.
- It’s time to contact Apple support or head into an Apple Store; there’s a slim chance that you have a hardware problem.
- Contact Apple support or head into an Apple Store and you should be able to get this issue fixed for free. If you’ve already paid to get it fixed, you might even be able to claim a refund.
People have quickly gotten used to unlocking their iPhones with their faces, but it seems that Face ID has not been performing perfectly for everyone. Posts in the iMore forum and the MacRumors forum describe an increasingly erratic Face ID which inexplicably fails some of the time. This issue may crop up after a software update.
- Make sure your environment is well-lit and don’t wear shades.
- Consider going into Settings > Face ID & Passcode and toggle Require Attention for Face ID off. But be aware that this makes it less secure.
- Go to Settings > Face ID & Passcode and tap Reset Face ID. Work through the steps to set it up again.
- Look in Settings > General > Software Update and make sure you have the latest update.
- If nothing has worked, then take your iPhone X into an Apple Store or to an authorized service provider and ask for a repair or replacement. Apparently, Apple has some testing procedures in place for this problem and it might require a rear camera repair.
We’ve seen a few reports at the Apple forums and the MacRumors forum about the
- The first thing to try for a problem like this is a force restart. Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Then press and hold the Sleep/Wake button until you see the Apple logo. Unfortunately, this might only be a temporary fix.
- For a more permanent fix, it might be worth trying a factory reset, just make sure you back up first.
- If there’s any visible damage, or you suspect physical damage from a drop or bump could be the cause, then contact Apple and take your iPhone into an Apple Store or authorized repair shop for a repair.
Shortly after the release of the
Apple is being proactive here and warning users that burn-in could occur on the
- Apple recommends you reduce the brightness on your phone. To reduce the brightness on your iPhone X, pull down on the right side of your screen to open the Control Center and adjust the brightness slider.
- Turn on Auto-Lock. Since static images are much more likely to cause burn-in, you’ll want to make sure that your screen will turn off when you’re not using the phone. To turn on Screen-Lock, go to Settings > Displays & Brightness > Auto-Lock. Set your display to turn off after 30 or 60 seconds of inactivity.
Several users on Reddit have reported that the
- Users report that locking and unlocking the screen will fix the problem.
According to an Apple Insider report, a handful of
- Apple is already working to replace every defective device. The company is interested in your damaged item to help them narrow down and test the source of the issue. If you’re one of the iPhone owners currently dealing with the green line problem, call Apple at 1-800–694–7466, reach out online, or bring it to an Apple Store.
Several users have noticed a crackling noise when they use their iPhone X’s speakers at a higher volume. (Many of these reports were seen among Apple forums, Reddit, and in the MacRumors forum.) For now, this problem doesn’t seem to be affecting many people, but there’s concern that a hardware replacement won’t solve the issue. iPhone 8 users experienced a similar crackling issue with their speakers until Apple released a patch to reverse the bug. The company is currently trying to find the source of the problem and determine if it’s hardware or software that triggered the
- Play your audio at lower levels.
- Use the EarPods provided in your iPhone kit or another set of compatible wireless earbuds.
- Keep an eye out for OS updates. The most recent upgrades can be found under Settings > General > Software Update.
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