Face ID on your iPhone X giving you grief? The fix may surprise you

iPhone X home screen

The rumor mill is already churning about the Apple iPhone X Plus, the larger sibling of the existing iPhone X, but before we get too excited about what’s to come, we may want to take a closer look at what we already have. Apple has admitted that one of the most hyped features on its newest smartphones — Face ID — isn’t working properly for everyone. And apparently, the company has already issued instructions to its stores and authorized service providers on how to repair (or in some cases fully replace) non-functional devices. But what’s most curious about the repair process is that it involves a part of the phone that has nothing to do with Face ID at all — the rear camera.

As BGR notes, the TrueDepth camera system is responsible for Face ID on the iPhone X, but this technology actually lives within the mobile device’s notch. Regardless, Apple’s official instructions require specialists to first conduct a rear camera repair, running AST 2 on the device for a diagnostics test on the camera. If the test identifies a problem, specialists are then asked to perform the necessary repair and see if it addresses the Face ID issue. If not, Apple is asking for a “whole unit replacement” rather than a same-unit display repair.

While we still don’t know how the rear and front camera might be linked, it seems that a problem with the dual-lens camera found on the back of the iPhone could somehow create a problem for Face ID. Luckily, it appears that the Face ID issue isn’t all that widespread among iPhone X users, though if you are one of the folks affected by the bug, you should head over to the Apple Store or an authorized repair shop to get things checked out.

This latest problem comes just a few days after Apple acknowledged that iOS 11.3 and iOS 11.3.1 have created significant problems for the iPhone 7 and iPhone 7 Plus. Apparently, some of these handsets have had issues with their microphones during calls and during FaceTime conversations. This is especially concerning because the fix isn’t a software issue — rather, you’ll need to actually take your phone into the store for a hardware repair.

Home Theater

Samsung Galaxy Buds first look: Are they ear candy or ear worm?

Samsung’s answer to the oddball design of Apple's AirPods is the new Galaxy Buds, which are cheaper, better looking, and bring some neat features. Can Galaxy Buds snuff out the AirPods?
Mobile

Folding smartphones hinge on the success of the Samsung Galaxy Fold

The Samsung Galaxy Fold has arrived, and it goes on sale soon. Folding out from a 4.6-inch display to a tablet-sized 7.3-inch display, this unique device has six cameras, two batteries, and special software to help you use multiple apps.
Mobile

Be careful who you bokeh, jokes Apple’s latest iPhone ad

With iPhone sales under pressure, you'd think there wouldn't be much to laugh about at Apple HQ. But the company has seen fit to inject some humor into its latest handset ad, which highlights the camera's Depth Control feature.
Gaming

Your PlayStation 4 game library isn't complete without these games

Looking for the best PS4 games out there? Out of the massive crop of titles available, we selected the best you should buy. No matter what your genre of choice may be, there's something here for you.
Business

Apple loses battle to use Intel modems in Germany in latest clash with Qualcomm

Apple is following the Federal Trade Commission's lead and has sued Qualcomm for a massive $1 billion in the U.S., $145 million in China, and also in the U.K., claiming the company charged onerous royalties for its patented tech.
Product Review

Samsung's Galaxy S10 phones are its most refined yet. Be prepared to pay up

Samsung has unveiled its lineup for its most popular smartphones, and it includes the Galaxy S10 and S10 Plus. The two flagship phones boast hole-punch cameras, fingerprint sensors embedded in the display, and beefier batteries.
Mobile

Adobe Premiere Rush CC is coming to the Samsung Galaxy S10 this year

The Samsung Galaxy S10 boasts a number of hardware improvements over previous Samsung phones, but it also offers a few software improvements too. Adobe Premiere Rush CC, for example, is coming to the Samsung Galaxy S10 later this year.
Mobile

Samsung Galaxy S10 vs. S10 Plus vs. S10e vs. S10 5G: Which should you buy?

With four stunning Galaxy S10 phones to choose from, Samsung is bombarding us with choice, but which one should you buy? We compare the S10, S10 Plus, S10e, and S10 5G in various categories to find out exactly how they differ.
Wearables

Samsung's new Galaxy Watch Active can track your blood pressure

Looking for a new fitness buddy? Samsung just launched the Galaxy Watch Active and the Galaxy Fit, two new wearables with a raft of fitness-focused features that'll keep you moving and get you down the gym.
Mobile

Here’s where you can buy the brand-new Samsung Galaxy S10

The Samsung Galaxy S10 is one of the most-anticipated phones of the year, offering a new chipset, beautiful display, and more. Now that the phone has been announced, however, you might be wondering where you can get it for yourself.
Gaming

Samsung Galaxy S10 optimizations make it great for Fortnite

Samsung's new line of Galaxy S10 devices have been optimized for gaming. All three offer improved support for the Unity engine and the S10 Plus also offers vapor chamber cooling, similar to the Xbox One X.
Mobile

From folding phones to 5G -- here's everything we saw at Galaxy Unpacked

Samsung's Galaxy Unpacked event treated us to a real parade of technological excellence, from folding phones to new fitness wearables. Here's everything we saw at Galaxy Unpacked on February 20.
Mobile

Google’s radical Gmail redesign is finally rolling out on Android

Google is slowly but surely giving its apps a refresh, modernizing them and ensuring that they're easy to use. The latest app to get a redesign is the Gmail app for Android, which has been redesigned with a few tweaks.
Mobile

The best Samsung Galaxy S10 Plus cases to protect your $1,000 phone

Can't get enough of big phones? The Samsung Galaxy S10 Plus is absolutely up your alley. But it's still fragile, and damage is easily gathered through normal life. Protect it with the best Galaxy S10 Plus cases.