20 biggest problems with the iPad Air and Air 2, and what to do about them

ipad air problems
There’s very little to complain about with the iPad Air or the iPad Air 2. They are two of the best 10-inch tablets ever released, but true perfection is tough to achieve. There are always a few bugs and flaws to deal with. We’ve gathered together the most common iPad Air and iPad Air 2 issues we’ve been hearing about, and provided a rundown of your potential solutions and workarounds. If you have other problems, they may be related to iOS 10. We have a detailed guide to the many issues with Apple’s latest OS.

Problems with notification crash, AirDrop, iCloud, and more

Bug: Notification crashes iPad

A strange bug has been afflicting iPads and iPhones recently. If a message is sent to your device using specific Unicode text, the notification that pops up can crash the iPad. Unfortunately, a lot of people are now sending it.

Potential solutions:

  • If you’ve already been sent the message, then you can stop the crashing by sending a new message to the same app on your device, or getting someone else to do it for you. You could use Siri to send yourself a message. Now, you’ll be able to delete the offending message.
  • Apple is aware of the problem and has stated that a fix is in the works. We can expect a software update soon, but in the meantime, check out our workaround.


  • Go to Settings > Notifications and turn off Show on Lock screen.

Problem: Won’t turn on

A lot of people encounter this problem at some point, and it’s a scary one — what do you do when your iPad won’t turn on?

Potential solutions:

  • Hold down the Home and Sleep/Wake buttons together for at least ten seconds. You should see the Apple logo, and your iPad should boot up.
  • Plug in your iPad to charge and leave it for a while. You should see the battery icon onscreen. Let it charge for at least half an hour and then try to turn it on again.
  • If you’re still having trouble then make sure you have the latest version of iTunes on your computer, plug your iPad into the computer with iTunes running, and then press and hold Home and Sleep/Wake. You’ll see the Apple logo, but don’t let go until you see the Recovery mode screen. Choose Update and see if it works.

Glitch: AirDrop isn’t working

AirDrop is a handy and quick way of sharing files, but it doesn’t always work perfectly. A number of iPad owners have been complaining that it isn’t working properly for them.

Potential solutions:

  • Start by swiping up from the bottom of your screen to open Control Center and make sure that Bluetooth and Wi-Fi are both turned on.
  • Open Control Center and tap AirDrop and choose Contacts Only or Everyone.
  • If you don’t see AirDrop then go to Settings > General > Restrictions and Allow AirDrop.
  • Make sure that you don’t have Do Not Disturb turned on, because it will block AirDrop.
  • Try turning AirDrop off, restart your iPad, and then turn it on again.

Issue: Missing or jumbled photos

After the iOS 8.3 update a lot of people found that some of their photos were missing from the Camera Roll. On closer inspection, it turned out that they had just been jumbled up, and were no longer listed in chronological order.


  • Go into Photos and look under Moments and everything should be in the right order.
  • If you open your Camera Roll from within an app, like Facebook or WhatsApp, the photos should also appear in the correct order.

Potential solutions:

  • You may have to wait for an update to fix this issue, or sort through your photos manually and organize them into albums. People who have tried a restore from backup, reset settings, or a factory reset, report that it did not fix the issue.

Glitch: iCloud storage not displaying correctly

A few people have gotten a fright upon checking Settings > iCloud > Storage, because the Total Storage amount and the Available amount are displaying incorrectly. It seems to be showing much less space than it should. This appears to have been caused by the iOS 8.3 update. If you take a look under Manage Storage, you should see the correct amount displayed. This is just a display bug, it does not mean that your storage has actually been cut.

Potential solutions:

  • Try doing a manual sync by hooking your iPad up to your computer and using iTunes.
  • You might be able to fix it by doing a factory reset, but there’s no guarantee. If you want try it, make sure everything is backed up, and go to Settings > General > Reset > Erase All Content and Settings.
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