Got Moto X problems? We’ve got your bug fixes right here (Updated)

Moto X front home

It’s nice to see new directions in the smartphone market and the Moto X definitely marches to the beat of its own drum. There are plenty of tempting features on offer, but as we found in our Moto X review, new devices frequently have a few kinks and bugs to work out. In this article we’re going to explore the dark underbelly of Moto X problems and see if we can find solid solutions to beat them.

Updated on 3-17-2014 by Simon Hill: Added overheating problem, Bluetooth glitches, and voice cutting out bug.

Problem: Overheating

A lot of people have been reporting issues with their Moto X getting hot to the touch. It can become uncomfortable to handle and there’s no consistent trigger for it. If this is happening to you and it’s not because you’d had the screen on continuously for a long time, because you’ve been charging the phone, or because you’ve been playing a graphically intensive game, then there are a few things to try.

Workarounds:

  • If you have a case on the Moto X then remove it as it will exacerbate any overheating problem.
  • Try switching Airplane mode on and see if the problem persists. It may be related to the Moto X trying to connect to your network or maintain a signal.

Potential fixes:

  • It could be an app causing the problem. Take a look in Settings > Battery to see if anything is eating a suspiciously high amount of power. You can check if a third-party app is responsible by trying Safe Mode. Press the power key and then touch and hold on Power off until it reboots. You should get a window titled Reboot to safe mode and you can tap OK. You’ll know it worked because it will say safe mode in the bottom left corner. If it runs fine without overheating then one of the apps you installed is probably responsible. The fast method to get rid is to factory reset and then selectively re-install. Alternatively you can uninstall apps one by one until you find the culprit.
  • You could also try a factory reset via Settings > Backup & reset > Factory Data Reset > Reset Phone. Make sure that you back up anything precious first. When it’s done, don’t install anything or log in to any accounts, just use the phone for a while and see if the overheating problem is gone, this will confirm whether it’s a hardware issue or not.
  • If none of the above worked then it’s time to get a replacement Moto X. Contact your carrier or retailer, explain the fault, tell them what you tried, and organize a replacement.

Glitch: Bluetooth connections not working properly

Motorola Moto X screenshot settings

There have been reports of a few issues surrounding pairing devices and car systems with the Moto X via Bluetooth and with audio output on paired devices. Some people claim that the audio continues to come from the Moto X, even though it is paired with a Bluetooth device.

Potential fixes:

  • If it’s an older Bluetooth device it might not be supported. Check the protocols that are covered and make sure it is compatible.
  • Try pairing the device with another phone just to make sure that it is working.
  • Turn both the Bluetooth device and your phone off and on again. Press and hold the power key until your Moto X reboots.
  • Remove the pairing in Settings > Bluetooth, and remove your phone from the car or other Bluetooth device where possible, then turn both devices off and on again, then try to pair from scratch.
  • Make sure your firmware is up to date. You may have to check with the Bluetooth device manufacturer. You can also make sure your Moto X is up to date via Settings > System update > Update Motorola software.

Bug: Voice cutting out

Some people have run into problems with voices cutting out during calls on the Moto X (we encountered this issue). Most commonly the Moto X owner finds that the person on the other end of the line can’t hear them. The call might start normally, but after a few seconds the owner’s voice will start to cut out for the other caller. This happens even in a strong signal area. It seems to be related to noise cancellation.

Workaround:

  • Some people have reported success by firing up the Phone app and going into Settings (via three dots at the bottom right) and then disabling Voice Privacy.

Solution:

  • This bug was fixed. You should get an OTA (over the air) update that will fix this issue. You could contact your carrier and ask about it if you haven’t seen one yet.

Glitch: Wi-Fi not working

Lots of people run into Wi-Fi issues with new devices. You may find that your Moto X won’t connect, maybe it connects, but it runs really slowly, or maybe it won’t sync data. Whatever the issue, there’s usually a solution.

Workaround:

Turn off your router and your Moto X and then turn them on again. This is rarely a permanent fix, but it might solve issues in the short term.

Potential solutions:

  • Grab a free app called Wifi Analyzer and you can see how crowded the channels are in your area. This might indicate that it’s worthwhile changing the channel on your router.
  • Update the firmware on your router by referring to the manufacturer’s instructions or your ISP.
  • If data sync is the problem then try wiping your cache partition. With the phone off press and hold Volume down and then the Power key. You should get boot options and you can use Volume down to highlight recovery and then Volume up to select it. You’ll see the Motorola logo and then the Android mascot, press and hold the Volume up key and then press the Power key and you should get additional menu options in blue. Use Volume down to highlight wipe cache partition and then the Power button to select it. It will wipe and then reboot, hopefully issue-free.
  • On your router, check if MAC filtering is turned on. You may need to enter a MAC address for your Moto X, you’ll find it via Menu > Settings > About phone > Status > Wi-Fi Mac address.

Bug: Motorola Assist stuck onMotorola Moto X screenshot assist

We encountered this problem with our review unit. Motorola Assist automates certain actions, at predetermined times, such as when you’re driving. The problem is it uses GPS to decide if you’re driving and it may assume you are when you’re actually a passenger. When we tried to tap the “I’m not driving” option on the notification it didn’t work and the Moto X continued to read every text and call out loud for the rest of the night.

Workaround:

Go into Settings > Apps and disable all Motorola Assist running processes.

Solution:

Motorola promised a fix and you’ll need to update to get it. You should get it automatically, but you can check in Menu > Settings > About phone > System updates.

Problem: Poor battery life

Everyone complains about the battery life on their smartphone. The more you want your phone to do, the more juice it’s going to need. You can check out our how to save smartphone battery guide for some useful general tips. The Moto X can theoretically save battery life with features like Active Display, but always-on sensors have got to have an impact. Take a look in Settings > Battery for an idea of what’s eating all your power.

Workaround:

Try using the Battery Saver feature via Settings > Battery. It will help you squeeze a little more out of your Moto X when the battery falls to 15 percent, by reducing brightness, screen timeout, and turning off background syncing.

Potential solutions:

  • For unusually fast battery drain you might have to find a rogue app. If there’s nothing obvious showing up in Settings > Battery then make sure that everything is up to date. Go to Play Store and tap Menu > My apps and then Update all at the top right. You could also try a factory reset and be selective about what you reinstall.
  • If that doesn’t make a difference, and you’re sure the battery drain is abnormal, then it might be worth contacting your carrier, retailer, or Motorola and trying to get a replacement. It is possible you have a faulty device.

Glitch: Moto X freezing or randomly rebooting

A few people have reported problems with the Moto X freezing up and being unresponsive. There have also been a few reports of random reboots. The most likely culprit is an app, but there are a few things worth checking.

Workaround:

It won’t permanently solve the problem, but try holding the Power button down for a few seconds to restart your phone.

Potential solutions:

  • Make sure you are up to date via Menu > Settings > About phone > System updates.
  • Make sure your apps are up to date via Play Store and tap Menu > My apps and then Update all at the top right.
  • Try clearing your app cache by going to Settings > Apps and swipe to the All tab. Choose any app you suspect might be causing a problem and tap on it to choose Clear cache.
  • Try uninstalling your apps one by one to find the problem app, or do a factory reset and be careful about what you reinstall.
  • If you still experience the problem then try to get a replacement handset because there might be a hardware fault.

Problem: GPS not workingMotorola Moto X navigation

Some people have complained about the GPS on their Moto X not finding the correct location or being unable to update third-party apps correctly. Try going into Google Maps and tapping on the blue crosshairs and see if it can lock on your location.

Workaround:

Try switching your Moto X off and on again or hold down the Power key and choose Airplane mode and then turn it off again.

Potential solutions:

  • Go to Settings > Location access and play around with the settings to see what gets best results. You might need Wi-Fi and mobile network location to be on as well as GPS.
  • Try downloading GPS Status & Toolbox and you can get some additional info. You can also use this app to reset your GPS and possibly fix it if you’re having a problem.
  • It’s possible you have a hardware problem in which case you’ll need to get a replacement phone. Contact your carrier, retailer, or Motorola and discuss.

That’s it for Moto X problems for now, but if you’ve encountered another issue we didn’t mention or you have a fix to offer fellow sufferers, please post a comment and share it.

Article originally published 10-03-2013.

Cars

Café racer-inspired ebike hits 28 mph quickly and quietly with carbon belt drive

Ebike manufacturer Electra launched the Café Moto Go, an advanced ebike. The Café Moto Go's step-over frame was inspired by café racers. The Café Moto Go is a premium performance ebike built to run smoothly and extra quietly.
Deals

The excellent Moto G6 is just $99 from Google Fi for a limited time

Getting a cheap smartphone can be a great way to squeeze value out of your dollars. Motorola's Moto G-range has always been good value, but never better than this: Get the Moto G6 for just $99 from Google Fi.
Gaming

How to sync and troubleshoot your PS4's DualShock 4 controllers

Sony's Bluetooth-enabled DualShock 4 controllers for PlayStation 4 are some of the best on the market, but connection issues aren't unheard of. Here's how to sync them to your console.
Mobile

Spruce up your Lenovo smartphone with the best Moto Mods for the Moto Z-series

Moto Mods, the snap-on accessories compatible with Lenovo's Moto Z-series smartphones add a lot of value without adding a lot of bulk. Looking to try one out? Here are a few of our favorite Moto Mods.
Mobile

Keep your huge phone beautiful with the best iPhone XS Max cases

Apple's iPhone XS Max might be the best large phone the company has ever released. But a bigger OLED display and body means there's more glass to crack. Keep your massive phone safe with the best iPhone XS Max cases.
Deals

Apple iPads and iPad Pros get price cuts up to $150 on Amazon

In the market for a new iPad? Now might be the time to buy -- Amazon has discounted a range of iPad models, including the 10.5-inch, 11-inch, and 12.9-inch iPad Pro models, plus the standard iPad.
Product Review

The Xperia 10 Plus feels great in your hand, but you'll still want to put it down

There has never been a better time to buy a smartphone with an unusual design, and one of the cheaper models out there vying for your attention is the Sony Xperia 10 Plus, with its 21:9 aspect ratio screen.
Deals

Ultra Wideband is here, and you can use it with the 5G Moto Mod (and save $150)

5G is rolling out in the U.S., and Motorola’s Moto Z3 is one of the few phones that can use it. Select people can take advantage of Verizon’s 5G service and enjoy a $150 discount with the purchase of a Moto Z3 and 5G Moto Mod bundle.
Deals

The best Amazon Prime Day 2019 deals: Everything you need to know

Amazon Prime Day 2019 is still a few months off, but it's never too early to start preparing. We've been taking a look at the best discounts from previous Prime Days to give you our predictions of what to expect this year.
Mobile

The 15 most stylish iPhone docks and charging stands for your device

The right iPhone dock does more than just hold your phone. If you’re looking for the perfect dock for your bedroom, or one to sit discretely on your office desk, there’s a good chance you’ll find it here.
Trash

How to save yourself money by buying a refurbished iPhone

There’s a lot to consider when you’re looking for a new iPhone, and it can be very expensive. Save yourself some heartache and some money with our guide on how to buy a refurbished iPhone.
Mobile

BlackBerry Messenger to shut down in May, be replaced by enterprise version

BlackBerry Messenger for consumers will shut down at the end of May, nearly six years after it was launched. The app is going back to its roots, in a way, as it is being replaced by the much simpler BlackBerry Messenger Enterprise.
Deals

Apple Watch Series 3 and Samsung Gear S3 smartwatches get big price cuts

The Apple Watch Series 3 and Samsung Gear S3 are at some of the lowest prices we've seen since so far this year. With discounts from Amazon and Walmart, now is a great time to find spring savings on wearables.
Emerging Tech

Awesome Tech You Can’t Buy Yet: Robots that eat landmines and clean your floors

Check out our roundup of the best new crowdfunding projects and product announcements that hit the web this week. You may not be able to buy this stuff yet, but it's fun to gawk!