Survey says T-Mobile offers best customer service in the industry

survey says t mobile offers best customer service industry rolls out voice over lte seattle
Talking to customer service representatives in person or on the phone is rarely easy. Just ask the customer who tried to cancel with Comcast. Many users choose to head to the Web to find a solution instead, rather than risk berating an innocent rep. Sometimes, the answer isn’t online, though, so you have to go through all three channels just to get an answer. Needless to say, doing so tends to make customers very irate.

In a recent study JD Power found that of all the U.S. carriers, T-Mobile ranks highest in customer satisfaction, mainly because it solves users’ problems and answers their questions quickly, accurately, and kindly. More customers said that T-Mobile is “among the best” and gave the Uncarrier a five-star rating. The only other carriers to achieve such high marks were AT&T and Metro PCS. AT&T came in a close second behind T-Mobile with 788 points out of 1000. T-Mobile had 792 points.

Verizon and Sprint lagged behind with just 772 and 748 points and 3 and 2 star ratings respectively. Meanwhile, Metro PCS amassed 741 points and a 5-star rating, making it the top scorer in the non-contract category.

Shorty after the study was released, T-Mobile announced that it now has 50.5 million subscribers, up by 1.5 million this quarter alone. This is the fifth consecutive quarter in which T-Mobile has aded 1 million+ new subscribers. The company also turned a profit again. To celebrate, T-Mobile announced that Voice Over LTE (VoLTE) is now available for all its customers across the nation.

“We have completely reversed T-Mobile’s trajectory and started a revolution that is changing the rules in wireless,” John Legere, President and CEO of T-Mobile said in a press release. “Now — with more than 50 million customers, 1.5 million customers added this quarter and 5 quarters in a row of over 1 million net new customers — we are proud to be the fastest growing wireless company in America, with the fastest 4G LTE network and, just this morning, recognized for having the best Customer Service nationwide.”

It would seem that the Uncarrier is picking up momentum. Recently, T-Mobile announced a new family plan promotion, which more than doubles the amount of free data for families of four. In the meantime, reports hint that T-Mobile is gearing up to acquire Sprint, but the purchase may be delayed, perhaps to September.

Movies & TV

Disney debuts the first photos from Star Wars series The Mandalorian

The Mandalorian, Jon Favreau's live-action Star Wars series planned for Disney's streaming video service, will be one of the most expensive television shows ever made. Here's everything we know about it so far.
Movies & TV

Netflix vs. Hulu: Which streaming service is right for you?

Netflix and Hulu are two of the biggest names in streaming entertainment. Our guide will help you decide which streaming service has the content you want and the best value for your limited budget.
Home Theater

Banish the buffer screen with these tips for silky smooth streaming video

If you’ve been having troubles with streaming Internet videos from Netflix and other services in HD, the problem may be your network. Here’s how to make sure your streaming video experience goes smoothly.
Home Theater

Netflix vs. Hulu vs. Amazon Prime: Battle of the on-demand streaming giants

Trying to figure out which subscription streaming service to use while sticking to a frugal entertainment budget? Check out our updated comparison of the big three: Netflix, Amazon Instant Video, and Hulu.
Digital Trends Live

Digital Trends Live: Samsung Galaxy Fold woes, zombie pigs, and more

Today's topics: Samsung Galaxy Fold, Facebook A.I. voice assistants, YouTube comes to Fire TV, facial recognition on airline flights, the SpaceX DART program, Yale's zombie pigs, and much more!
Mobile

Samsung Galaxy S10 update gives manual control of Bright Night mode

Samsung 2019 flagship smartphone lineup is here, and there aren't just two phones as usual — there are four. There's the Galaxy S10, S10 Plus, as well as a new entry called the S10e, as well as the Galaxy S10 5G.
Deals

Apple iPads and iPad Pros get price cuts up to $150 on Amazon

In the market for a new iPad? Now might be the time to buy -- Amazon has discounted a range of iPad models, including the 10.5-inch, 11-inch, and 12.9-inch iPad Pro models, plus the standard iPad.
Deals

The excellent Moto G6 is just $99 from Google Fi for a limited time

Getting a cheap smartphone can be a great way to squeeze value out of your dollars. Motorola's Moto G-range has always been good value, but never better than this: Get the Moto G6 for just $99 from Google Fi.
Mobile

Keep your huge phone beautiful with the best iPhone XS Max cases

Apple's iPhone XS Max might be the best large phone the company has ever released. But a bigger OLED display and body means there's more glass to crack. Keep your massive phone safe with the best iPhone XS Max cases.
Deals

Ultra Wideband is here, and you can use it with the 5G Moto Mod (and save $150)

5G is rolling out in the U.S., and Motorola’s Moto Z3 is one of the few phones that can use it. Select people can take advantage of Verizon’s 5G service and enjoy a $150 discount with the purchase of a Moto Z3 and 5G Moto Mod bundle.
Deals

The best Amazon Prime Day 2019 deals: Everything you need to know

Amazon Prime Day 2019 is still a few months off, but it's never too early to start preparing. We've been taking a look at the best discounts from previous Prime Days to give you our predictions of what to expect this year.
Mobile

The 15 most stylish iPhone docks and charging stands for your device

The right iPhone dock does more than just hold your phone. If you’re looking for the perfect dock for your bedroom, or one to sit discretely on your office desk, there’s a good chance you’ll find it here.
Product Review

The Xperia 10 Plus feels great in your hand, but you'll still want to put it down

There has never been a better time to buy a smartphone with an unusual design, and one of the cheaper models out there vying for your attention is the Sony Xperia 10 Plus, with its 21:9 aspect ratio screen.
Trash

How to save yourself money by buying a refurbished iPhone

There’s a lot to consider when you’re looking for a new iPhone, and it can be very expensive. Save yourself some heartache and some money with our guide on how to buy a refurbished iPhone.