Skip to main content

Facebook's Messenger platform now has quick replies, video support and more

messenger paypal facebook
Image used with permission by copyright holder
Facebook’s Messenger platform has absolutely taken off, now boasting a hefty 11,000 bots only three months after launching support for them. To build on that momentum, the company is launching a slew of new tools that should help developers increase user engagement and offer better bots.

The update is called Messenger Platform 1.1, and includes support for dynamic buttons for quick user replies, linking between customer accounts and businesses, more support for video and audio, and the ability for users to offer feedback on bots.

Quick replies could make bots a lot easier to engage with. When a bot asks a question, the feature will show users a series of buttons for typical replies so they don’t have to actually type out the reply. Developers themselves can manage the replies that show up, allowing them to make the feature as easy to use as possible. Up to 10 buttons can be added.

Another addition to the Messenger platform is the ability to rate bots and provide feedback to developers. Users can give bots star ratings, but unlike Google Play or the App Store, star ratings are only shared with the developer.

While video is the future, so far we haven’t really been able to enjoy video through bots. Thankfully, that’s now changing. Not only will the Messenger platform now support videos, but it will also support GIFs, audio, and files, helping businesses more easily convey their brand.

Last but not least are added controls over bots for users. You’ll now be able to mute a bot the same way you can mute a conversation with another Facebook user, ensuring that bots aren’t bringing more frustration than helpfulness.

It’s likely we’ll continue to see changes like this as time goes on, especially considering what a huge success the Messenger platform has been. Who knows, maybe one day we won’t need apps at all! Except for Messenger, that is.

Editors' Recommendations

Christian de Looper
Christian’s interest in technology began as a child in Australia, when he stumbled upon a computer at a garage sale that he…
Messenger’s encrypted chats pick up user-friendly features
facebook privacy mark zuckerberg

Facebook Messenger's end-to-end encrypted mode, Secret Conversations, is getting a substantial update today. The company is including several new features that would make the mode attractive to use and bring it on par with regular messages, including typing indicators in chats, reactions, and GIF support.

Secret Conversations debuted a few years ago on Messenger, but it was fairly bare-bones, offering just one-on-one messaging support. The feature picked up support for end-to-end encrypted group chats and calls in summer 2021, and today's update enables almost everything you want from the regular Messenger app. This includes emoji reactions, typing indicators, GIFs and stickers, forwarding, and the ability to directly reply to messages. There are also media-related features that include the ability to save media and edit video or photos before sending. Messenger will also let you know when someone screenshots your conversation. Secret Conversations are meant to be secret after all, but no amount of encryption thwarts a simple PNG screenshot by the other party.

Read more
Twitch viewers watched way more video game streams in 2021
A gamepad is pictured as a screen displays the online Twitch platform.

Video game viewership was way up in 2021. According to a year-end report from with insight from StreamElements, both Twitch and Facebook gaming saw a nearly 50% increase in hours watched this year.

According to the report, Twitch saw a 45% increase in hours watched this year, totaling 24 billion views. That was up from 17 billion in 2020. Facebook Gaming saw a similar boost, going from 3.6 billion to 5.3 billion hours watched, a 47% increase.

Read more
Facebook is now called Meta, except not really. Let us explain
Zuckerberg Meta.

We've been hearing rumors of Facebook wholesale rebranding itself for weeks, but now it finally happened.

Facebook has renamed itself to Meta, with the end goal of ushering in the next generation of the internet known as the "metaverse," encompassing virtual reality (VR), augmented reality (AR), and digital infrastructure backed by decentralized technologies such as cryptocurrency and blockchain.

Read more